Customer Ratings & Reviews
- Model:
- KDTM404KBS
- SKU:
- 6398196
Rating by feature
- Cleaning Quality
Rating 4.8 out of 5 stars
- Dry Quality
Rating 4.6 out of 5 stars
- Cycle Options
Rating 4.7 out of 5 stars
Customers are saying
Customers are satisfied with the quietness, cleaning performance, and third rack of the 24" Top Control Built-In Tub Dishwasher. Many appreciate its capacity and ease of use, as well as its design and spaciousness. However, some customers have expressed concerns regarding its reliability and long cycle time. A few customers have also mentioned issues with installation, price, and the heating element.
This summary was generated by AI based on customer reviews.
Poor Quality Build
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked for a week, then got stuck in heating cycle. had to shut off the breaker to turn it off. This was a replacement unit for one that wouldn't stop leaking.... do not recommend.
No, I would not recommend this to a friendBrand response from KitchenAidTeam
Posted .Thank you for sharing your experience with us, Tina. We apologize for the concerns that you are experiencing with your Dishwasher, and would like the opportunity to see if we can help. Please reach out to us via Facebook https://www.facebook.com/KitchenAid or Twitter @KitchenAidCare. We look forward to speaking with you.
Lemon?
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I might have gotten a lemon, but the bottom water sprayer came off the plastic spindle and the spindle melted. We have barely had this for 45 days. We have replaced it with a Samsung
No, I would not recommend this to a friendDisappointedsoap
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Installation was good. However, the glasses don’t look clean and it doesn’t dry properly. Giving it a little more time before we call the store.
No, I would not recommend this to a friendBrand response from KitchenAidTeam
Posted .Thank you for sharing your experience with us, MichaelH. We apologize for the concerns that you are experiencing with your Dishwasher, and would like the opportunity to see if we can help. Please reach out to us via Facebook https://www.facebook.com/KitchenAid or Twitter @KitchenAidCare. We look forward to speaking with you.
Poor servive
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst experience ever with best buy. I had to take off two days of work for your delivery/installation. This was no during the snowstorm. Doubt I will buy another appliance from best buy.
No, I would not recommend this to a friendPoor service on dishwasher installation
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dishwasher still does not work and installation person was rude and impatient. I asked him to run it through a cycle and he said he didn’t have time. Ten minutes after they left it did not work. Can’t come back out until Monday
No, I would not recommend this to a friendBrand response from KitchenAidTeam
Posted .Hello Dishwasherbad! Please reach out to Best Buy Customer Care at 1(888)237-8289 for further assistance. We hope this helps.
Kitchen aid?? More like kitchen useless
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Arrived broken clean option blinks 4 times tried rebooting, did the same thing kitchen aid site and help pamphlets were useless found answer on a technician site said washer motor fault.
No, I would not recommend this to a friendBrand response from KitchenAidTeam
Posted .Hello Robi, thank you for your review. We sincerely apologize for the concerns with your Dishwasher and would like to review this further for you. Please reach out to us via Facebook https://www.facebook.com/KitchenAid or Twitter @KitchenAidCare. We look forward to speaking with you.
review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn't wash well Doesn't dry well Noisyyyyyyyyyyy
No, I would not recommend this to a friendBrand response from KitchenAidTeam
Posted .Thank you for sharing your experience with us, TimothyM. We apologize for the concerns that you are experiencing with your dishwasher, and would like the opportunity to see if we can help. Please contact us directly via Facebook bit.ly/47Ys9Pm or Instagram bit.ly/45VKWcf We look forward to speaking with you.
Very Bad Experience - GeekSquad is awaful,
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dishwasher was leaking and damaged my home. Till today no one fixed it, Geek Squad is awful
No, I would not recommend this to a friendBrand response from KitchenAidTeam
Posted .Hey Koka, we completely understand your frustrations and apologize for any inconvenience this situation may have caused you. To easily schedule service online with one of our Local Certified Technicians, please visit the following link and select " Major Appliance Schedule Service" from the options listed. https://bit.ly/3wzhBT0
A Joke
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This may be an excellent dishwasher but the incompetent People from Best Buy have yet to retrieve their dishwasher from my entry. It was delivered and never installed.
No, I would not recommend this to a friendBrand response from KitchenAidTeam
Posted .Hello, we apologize for the issues you have had. Please reach out to Best Buy Customer Care at 1-888-237-8289 for further assistance. We hope this helps.
THE WORST
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The WORST experience I have had in many years. Continually telling me "I have found the problem." Since November 19 and still not resolved. Buyer beware!
No, I would not recommend this to a friendBrand response from KitchenAidTeam
Posted .Hey theworst, we completely understand your frustrations and apologize for any inconvenience this situation may have caused you. To easily schedule service online with one of our Local Certified Technicians, please visit the following link and select " Major Appliance Schedule Service" from the options listed. https://bit.ly/3wzhBT0
Quality control MIA
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Delivered in a box that looked like it went through WW3- of course, it was badly damaged! Should have never been put on the truck! Whatever happened to quality control?
No, I would not recommend this to a friendBrand response from KitchenAidTeam
Posted .Hello disappointed, thank you for your review. We sincerely apologize for the concerns with your Dishwasher and would like to review this further for you. Please reach out to us via Facebook https://www.facebook.com/KitchenAid or Twitter @KitchenAidCare. We look forward to speaking with you.
terrible,terrible,terrible,leaking,
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.terrible,terrible,terrible,leaking,BB less than POOR to cooperate
No, I would not recommend this to a friend- Pros mentioned:Cleaning performance, Noise level, Third rack
What dishwasher? #ItsSoQuiet
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Incredibly quiet! My installer didn’t even know it was running!! No need to rinse before loading. 3rd top rack is amazing for washing glasses. Love the delay timer. Having a heating element spares my boiler & saves me heating oil costs. Bottom Flatware basket is a bit tedious…slots are sized. Only water is needed to clean the stainless front panel.
I would recommend this to a friend Kitchen Aid Brand isn't that Great
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not crazy about this dishwasher........Racks are very "floppy" and cheap feeling. NO place to put wine glasses. Not the best quality.
No, I would not recommend this to a friend- Pros mentioned:Capacity, Cleaning performance
Best dishwasher by far
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great dishwasher, so much space to fill in things Love the extra drawer The dishes turn so clean and shine
I would recommend this to a friend - Cons mentioned:Reliability
Stopped Working At a Year
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working 1 year and 1 month after purchase. When I bought this I was a totaltech member, I canceled for the next year and it cancelled all my warranties beyond a year. This is the second appliance I bought at best buy that just didnt last
No, I would not recommend this to a friendBrand response from KitchenAidTeam
Posted .Thank you for sharing your experience with us, BruceW. We apologize for the concerns that you are experiencing with your Dishwasher, and would like the opportunity to see if we can help. Please reach out to us via Facebook https://www.facebook.com/KitchenAid or Twitter @KitchenAidCare. We look forward to speaking with you.
Noise
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Too much noise, I can’t stand the noise. Returning this one
No, I would not recommend this to a friendBrand response from KitchenAidTeam
Posted .Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Dishwasher, and would like the opportunity to see if we can help. Please reach out to us via Facebook https://www.facebook.com/KitchenAid or Twitter @KitchenAidCare. We look forward to speaking with you.
Unhappy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Don't have a function product dont know when i will get and no one at bust buy can tell me when
No, I would not recommend this to a friendBrand response from KitchenAidTeam
Posted .Hello, we completely understand your frustrations and apologize for any inconvenience this situation may have caused you. To easily schedule service online with one of our Local Certified Technicians, please visit the following link and select " Major Appliance Schedule Service" from the options listed. https://bit.ly/3wzhBT0
Water leak
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The water started leaking out of the dishwasher within a week of installation.
No, I would not recommend this to a friendBrand response from KitchenAidTeam
Posted .Hello JSel, thank you for your review. We sincerely apologize for the concerns with your appliance and would like to review this further for you. Please reach out to us via Facebook https://www.facebook.com/KitchenAid or Twitter @KitchenAidCare. We look forward to speaking with you.
Will review this dishwasher if it ever arrives!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Still awaiting the dishwasher, here's hoping they turn up for the 4th installation appointment.
No, I would not recommend this to a friendBrand response from KitchenAidTeam
Posted .Please reach out to Best Buy Customer Care at 1(888)237-8289 for further assistance. We hope this helps.