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Customer reviews

Rating 4.5 out of 5 stars with 2005 reviews

Rating Filter

Rating by feature

  • Cleaning Quality

    Rating 4.8 out of 5 stars

  • Dry Quality

    Rating 4.6 out of 5 stars

  • Cycle Options

    Rating 4.7 out of 5 stars

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Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers are satisfied with the quietness, cleaning performance, and third rack of the 24" Top Control Built-In Tub Dishwasher. Many appreciate its capacity and ease of use, as well as its design and spaciousness. However, some customers have expressed concerns regarding its reliability and long cycle time. A few customers have also mentioned issues with installation, price, and the heating element.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 97 Showing 1,921-1,940 of 2,005 reviews
  • Rated 1 out of 5 stars

    no show delivery

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    never showed up with my delivery. sales person working hard to try and correct the mess.

    No, I would not recommend this to a friend
    • Brand response from KitchenAidTeam
      Posted .

      Please reach out to Best Buy Customer Care at 1(888)237-8289 for further assistance. We hope this helps. KitchenAidBrand

  • Pros mentioned:
    Cleaning performance

    Rated 1 out of 5 stars

    Don't last long

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    2 half year and the circulation pump already went out. For the 2 and half years it did clean really good. But not any more. Buyer beware

    No, I would not recommend this to a friend
    • Brand response from KitchenAidTeam
      Posted .

      Thank you for sharing your experience with us, Ricardo. We apologize for the concerns that you are experiencing with your Dishwasher, and would like the opportunity to see if we can help. Please reach out to us via Facebook https://www.facebook.com/KitchenAid or Twitter @KitchenAidCare. We look forward to speaking with you. KitchenAidBrand

  • Rated 1 out of 5 stars

    Damaged item

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Item was broken and leaked water from bottom. We were sold a damaged item.

    No, I would not recommend this to a friend
    • Brand response from KitchenAidTeam
      Posted .

      Please reach out to Best Buy Customer Care at 1(888)237-8289 for further assistance. We hope this helps. KitchenAidBrand

  • Rated 1 out of 5 stars

    Does not dry

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dishes are not dry after cycle. Dripping wet! Very loud

    No, I would not recommend this to a friend
    • Brand response from KitchenAidTeam
      Posted .

      Hey SueH, we completely understand your frustrations and apologize for any inconvenience this situation may have caused you. To easily schedule service online with one of our Local Certified Technicians, please visit the following link and select " Major Appliance Schedule Service" from the options listed. https://bit.ly/3wzhBT0 KitchenAidBrand

  • Pros mentioned:
    Capacity, Noise level, Third rack

    Rated 5 out of 5 stars

    It's definitely worth it!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wow, this dishwasher is fantastic! It's super quiet. Excellent cleaning capabilities. We didn't think we would like the 3rd rack but it is a must! It works so well. We can fit so much more in this dishwasher than previous dishwashers because of the 3rd rack. The door closes with a nice click. The soap dispenser door works great. There isn't one thing I can say about this dishwasher to improve on it. It's worth it!

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Cleaning performance, Noise level

    Rated 5 out of 5 stars

    Buy It you will love it

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this dishwasher, 3 rows so can hold a lot. Very quiet and cleans perfectly.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Gooood!!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This latest model New design handle dishwasher is amazing!! Utensils looks sparkling clean . Good drying process.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance, Noise level

    Rated 5 out of 5 stars

    Love this dishwasher!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this dishwasher! So much space, very quiet, dries well, and looks terrific. So pleased!!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Needs repaired already!

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Two years old--used in a vacation home mostly in the summer so it has not been used on a daily basis. Already needs repaired. When we run a cycle (any cycle) no water enters the dishwasher.

    No, I would not recommend this to a friend
    • Brand response from KitchenAidTeam
      Posted .

      Thank you for sharing your experience with us, JeanG. We apologize for the concerns that you are experiencing with your Dishwasher, and would like the opportunity to see if we can help. Please reach out to us via Facebook https://www.facebook.com/KitchenAid or Twitter @KitchenAidCare. We look forward to speaking with you. KitchenAidBrand

  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Outstanding dishwasher

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Outstanding dishwasher. Lots of space for various types of pans, dishes, and cutlery, easily adjustable shelves, nice solid door with excellent closure click and very quiet when running. I had come in think about getting a Samsung and left getting this Kitchen-Aid. In addition, it is one of the only quality machines with the round handle which matches my older JennAir ovens and refrigerator.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 3 out of 5 stars

    So-So Dishwasher - Terrible Detergent Receptacle

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed to replace a great Kenmore Elite dishwasher that was about 9 years old because the control panel went out and is no longer being manufactured by Whirlpool. I tried buying another Kenmore, but with Sears out of business only Lowe's online has them. I bought one from there, and not only did the dishwasher leave everything wet on every cycle and had a very weird rack design, but it was also poorly installed and Lowe's wouldn't take it back 9 days after purchase. SO, out with Lowe's and in with Best Buy, where a very knowledgeable salesperson helped me buy this KitchenAid. I wanted something very quiet with a normal top rack that will hold glasses all the way across. This dishwasher was very quiet for the first 2-3 weeks, but is now a bit noisy. It cleans okay, and doesn't leave dishes wet. I am knocking off two stars, however, because this dishwasher's place for adding detergent is terrible. Sadly, all the other dishwashers on the market seem to have moved to a dinky sliding box for dishwasher detergent that is supposed to click into space. There is no longer a second section for additives like Lemi-Shine, and the main section is very difficult to get closed properly. (Yes, there's still a separate receptacle for jet-dry.) It seems to be designed only to hold those nasty little plastic packets that add micro-plastics to our water supply (Yuck!), so if you use powder or liquid dishwasher detergent you cannot go one grain over whatever amount this little slider box was designed to hold. If you don't get it right, the slider will not close and you're reduced to getting powder all over your fingers as you try to remove just enough to allow the stupid slider to stay closed. AWFUL design change that I'm sure irritates the vast majority of users.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Capacity, Cleaning performance, Noise level

    Rated 5 out of 5 stars

    Very Happy

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love our new dishwasher. It has tons of space, runs very quiet and does a fabulous job of cleaning.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It looks great and runs well! I like that is has an extra shelf on top for large utensils and has hiders for stem glasses. It also has tons of slots for silverware. Way better than my previous Samsung.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance, Noise level

    Rated 5 out of 5 stars

    The perfect dishwasher does exist

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I saw one or two reviews on here saying this unit was loud. I’d have to disagree with those reviews. Super quiet especially compared to our old Frigidaire. We used to have to do two loads with our old unit but his one can accommodate our families needs perfectly! Cleans very well. Drying could be a touch better but overall very happy with this purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Will hopefully last for years to come

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have only had this appliance for a month but so far it is perfect. Seems durable, cleans dishes well, and feels high end for the price. Best Buy installation and haul away was fantastic.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance, Noise level

    Rated 5 out of 5 stars

    Why did I wait so long?

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This dishwasher is wonderful. Very quite and everything I mean EVERYTHING comes out clean and spotless. I especially love the top rack design.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Wrong finish

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Stainless steel finish doesn’t match the trash compactor and fridge with the same design. Had to return it.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    KitchenAid dishwasher

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my KitchenAid dishwasher! This is my third KitchenAid since we bought our home almost 52 years ago. Our home came complete with a generic dishwasher that we replace a few years in our new home. We purchased a KitchenAid that served us well for many years. When we were forced to replace it, the dealer pushed us to buy a Maytag instead. That only lasted us for about eight tears and again bought a KitchAid when we replaced it. After 13 and a half years we had to replace that one and again have a new KitchenAid. I love it and it is so quiet we don’t even hear it running and the dishes come out amasingly clean.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level, Third rack

    Rated 5 out of 5 stars

    Wonderful Dishwasher

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    LOVE this dishwasher. Quiet and heated drying dries everything very well. Third row is awesome for spatulas, large spoons and kids snack containers. Overall very happy so far. We have had it 2 months. For the most part we just use the Normal cycle and heated drying.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance, Noise level

    Rated 5 out of 5 stars

    Great Dishwashwer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great dishwasher. You barely can even hear the dishwasher running. Dishes come out dry and clean every time.

    I would recommend this to a friend