Customer Ratings & Reviews
- Model:
- KDTM404KPS
- SKU:
- 6398194
Rating by feature
- Cleaning Quality
Rating 4.8 out of 5 stars
- Dry Quality
Rating 4.6 out of 5 stars
- Cycle Options
Rating 4.7 out of 5 stars
Customers are saying
Customers are satisfied with the quietness, cleaning performance, and third rack of the 24" Top Control Built-In Tub Dishwasher. Many appreciate its capacity and ease of use, as well as its design and spaciousness. However, some customers have expressed concerns regarding its reliability and long cycle time. A few customers have also mentioned issues with installation, price, and the heating element.
This summary was generated by AI based on customer reviews.
Cannot install a dishwasher
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy’s sent over an installer after waiting almost 2 weeks and when he left I tried to open the door and it would not go all the way down, and all the dishes were wet after buying this. I told Best Buy’s to come and take the dishwasher out and after 6 phone calls they still did nothing remove the charge from my charge.
No, I would not recommend this to a friendBrand response from KitchenAidTeam
Posted .Hello Fassa, Please reach out to Best Buy Customer Care at 1-888-237-8289 for further assistance. We hope this helps.
Break down after 10 months. Repair can take months
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This KitchenAid dishwasher completely break down after 10 months of purchase. The technician came and found that the pump, the control panel, and the heater need to be replaced. The repair can take months and therefore we have to hand wash dishes every day for months. I cannot believe this high-end KitchenAid has so poor quality.
No, I would not recommend this to a friendBrand response from KitchenAidTeam
Posted .Hello, thank you for your review. We sincerely apologize for the concerns with your appliance and would like to review this further for you. Please reach out to us via Facebook https://www.facebook.com/KitchenAid or Twitter @KitchenAidCare. We look forward to speaking with you.
President
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We had our dishwasher delivered on Saturday January 9th. After 20 minutes we opened the door and a PLASTIC latch broke that seals the door. Best buy is replacing the machine but my question is "how can the use a PLASTIC latch for a $1000 dish machine "? Will it happen Again ????
No, I would not recommend this to a friendTerrible experience. Machine doesn’t work.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The machine leaks and getting it replaced is a nightmare. The delivery people failed to arrive at the scheduled time and even expected me to accept an evening delivery in a condo which doesn’t allow after 5 deliveries. If I could give this negative stars I would do so.
No, I would not recommend this to a friendBrand response from KitchenAidTeam
Posted .Hey Terrible, we completely understand your frustrations and apologize for any inconvenience this situation may have caused you. To easily schedule service online with one of our Local Certified Technicians, please visit the following link and select " Major Appliance Schedule Service" from the options listed. https://bit.ly/3wzhBT0
Junk
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dishwasher sat in our new home for about 2 months while we finished building. Hooked up and it’s leaking (from 2 spots) and won’t cycle thru any of the washes. I love KA dishwashers but this has been a total nightmare, of course it’s too late to return so I guess I’m stuck with a $1200 piece of junk.
No, I would not recommend this to a friendBrand response from KitchenAidTeam
Posted .Hey Ashley, we completely understand your frustrations and apologize for any inconvenience this situation may have caused you. To easily schedule service online with one of our Local Certified Technicians, please visit the following link and select " Major Appliance Schedule Service" from the options listed. https://bit.ly/3wzhBT0
Dishwasher ordeal
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst experience I have ever experienced. Took forever to get a new dishwasher
I would recommend this to a friendBrand response from KitchenAidTeam
Posted .Hello! We are sorry to hear about this concern. Please reach out to Best Buy Customer Care at 1-888-237-8289 for further assistance. We hope this helps.
Servicesucks
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible service, I bought this dishwasher like a month ago and it’s still sitting in the hallway of the house not installed, it will be the fifth service appointment tomorrow for installation, if they don’t come I’m going to throw this thing out into the middle of the street and Call channel 10 news
No, I would not recommend this to a friendBrand response from KitchenAidTeam
Posted .Hey Servicesucks, we completely understand your frustrations and apologize for any inconvenience this situation may have caused you. To easily schedule service online with one of our Local Certified Technicians, please visit the following link and select " Major Appliance Schedule Service" from the options listed. https://bit.ly/3wzhBT0
Dishwasher ok but install was not
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Hey third-party vendor will install the dishwasher and they do not care how they put it in. They did not level the dishwasher and actually when they forcibly shove the dishwasher into its location they broke off a wire and then trying to get someone out to fix that took forever
I would recommend this to a friendBrand response from KitchenAidTeam
Posted .Please reach out to Best Buy Customer Care at 1-888-237-8289 for further assistance. We hope this helps.
broken drying mechanism
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.the unit did not dry so I had to have another one installed
No, I would not recommend this to a friendBrand response from KitchenAidTeam
Posted .Hey OroValleyBestBuy, we completely understand your frustrations and apologize for any inconvenience this situation may have caused you. To easily schedule service online with one of our Local Certified Technicians, please visit the following link and select " Major Appliance Schedule Service" from the options listed. https://bit.ly/3wzhBT0
Dishwasher
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not quiet, very disappointed. Would not recommend this item
No, I would not recommend this to a friendBrand response from KitchenAidTeam
Posted .Hey Nothappy, we completely understand your frustrations and apologize for any inconvenience this situation may have caused you. To easily schedule service online with one of our Local Certified Technicians, please visit the following link and select " Major Appliance Schedule Service" from the options listed. https://bit.ly/3wzhBT0
Disappointed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It worked one time than a code came up and doesn’t work.Waiting on technician.
No, I would not recommend this to a friendBrand response from KitchenAidTeam
Posted .Thank you for sharing your experience with us, Coastrunner. We apologize for the concerns that you are experiencing with your Dishwasher, and would like the opportunity to see if we can help. Please reach out to us directly via Facebook bit.ly/47Ys9Pm or Instagram bit.ly/45VKWcf We look forward to speaking with you.
Broken Already KitchenAid Dishwasher
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I received this KitchenAid on August 13th and it broke down on September 29th. Service person just left, a major part needs to be replaced so I still don't have a dishwasher. Return period just ran out. I definitely Would Not Recommend.
No, I would not recommend this to a friendBrand response from KitchenAidTeam
Posted .We sincerely regret the frustration and inconvenience you experienced, and we will forward a copy of your concerns to the appropriate departments for future updates.
Cleaned for 2 months then quit for the holidays
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My review is based upon the dishwasher failing after less than 2 months of use. Sept 25 to Nov 24. The user manual states that 8 flashes followed by 4 flashes of the LED indicates that the dishwasher overfills. I should turn off the water and call Service. This is 2 days before Thanksgiving.
No, I would not recommend this to a friendBrand response from KitchenAidTeam
Posted .Hello None, thank you for your review. We sincerely apologize for the concerns with your appliance. To easily schedule service online with one of our Local Certified Technicians, please visit the following link.https://bit.ly/31WPKQu
Poor Quality Build
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked for a week, then got stuck in heating cycle. had to shut off the breaker to turn it off. This was a replacement unit for one that wouldn't stop leaking.... do not recommend.
No, I would not recommend this to a friendBrand response from KitchenAidTeam
Posted .Thank you for sharing your experience with us, Tina. We apologize for the concerns that you are experiencing with your Dishwasher, and would like the opportunity to see if we can help. Please reach out to us via Facebook https://www.facebook.com/KitchenAid or Twitter @KitchenAidCare. We look forward to speaking with you.
Open Box SCAM
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The unit itself seems fine - but don’t ever use the Best Buy “open box” program - it’s a scam - I bought “excellent condition “ and it has a bunch of dings in the front and cdne without critical parts - was on the phone for an hour and they will do nothing about it
No, I would not recommend this to a friendBrand response from KitchenAidTeam
Posted .Please reach out to Best Buy Customer Care at 1(888)237-8289 for further assistance. We hope this helps.
- Pros mentioned:Cleaning performance
Gooood!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This latest model New design handle dishwasher is amazing!! Utensils looks sparkling clean . Good drying process.
I would recommend this to a friend Lemon?
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I might have gotten a lemon, but the bottom water sprayer came off the plastic spindle and the spindle melted. We have barely had this for 45 days. We have replaced it with a Samsung
No, I would not recommend this to a friendDisappointedsoap
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Installation was good. However, the glasses don’t look clean and it doesn’t dry properly. Giving it a little more time before we call the store.
No, I would not recommend this to a friendBrand response from KitchenAidTeam
Posted .Thank you for sharing your experience with us, MichaelH. We apologize for the concerns that you are experiencing with your Dishwasher, and would like the opportunity to see if we can help. Please reach out to us via Facebook https://www.facebook.com/KitchenAid or Twitter @KitchenAidCare. We look forward to speaking with you.
Poor service on dishwasher installation
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dishwasher still does not work and installation person was rude and impatient. I asked him to run it through a cycle and he said he didn’t have time. Ten minutes after they left it did not work. Can’t come back out until Monday
No, I would not recommend this to a friendBrand response from KitchenAidTeam
Posted .Hello Dishwasherbad! Please reach out to Best Buy Customer Care at 1(888)237-8289 for further assistance. We hope this helps.
Kitchen aid?? More like kitchen useless
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Arrived broken clean option blinks 4 times tried rebooting, did the same thing kitchen aid site and help pamphlets were useless found answer on a technician site said washer motor fault.
No, I would not recommend this to a friendBrand response from KitchenAidTeam
Posted .Hello Robi, thank you for your review. We sincerely apologize for the concerns with your Dishwasher and would like to review this further for you. Please reach out to us via Facebook https://www.facebook.com/KitchenAid or Twitter @KitchenAidCare. We look forward to speaking with you.