Customer Ratings & Reviews

Motor burned out after one month of usage. KitchenAid (Whirlpool) has no idea when they can replace the motor. Don't bother with Geek Squad protection either. It is as worthless as this dishwasher

DOES NOT DRAIN! I would love this dishwasher but it does NOT drain. Runs very quite not matter what cycle I run I just can't get it to drain and it smells AWFUL.

Just bought it, ran through 2 cycles, won’t stop flashing the clean light. Power cycle it for 3 minutes, start a cycle, runs for 30 seconds, trips to clean shuts down. Absolute junk. After the LG ELITE I spent $1200 on that wouldn’t dry, then this mess I think I’m finally done with dishwashers.

PURCHASED 8/2023 FOR 12/12/23 DELIVERY AT A NEW BUILD HOME. PRODUCT NEVER DELIVERED BY BEST BUY AS PROMISED. SHOUT OUT TO YOUR COMPETITOR, LOWES, FOR COMING THROUGH IN A CLUTCH AFTER BEST BUY LET US DOWN AND NO SHOWED MULTIPLE TIMES.

DO NOT BUY THIS PIECE OF JUNK. I bought this $1,100 dishwasher in September. Within six weeks it started making strange noises during operation. In November the Kitchen Aid repairperson told me that my brand-new dishwasher needed a new motor. It is now December, the dishwasher is “mooing” like a cow, the new motor is on backorder, and I am hoping my dishwasher doesn’t break. Very unhappy with this dishwasher and very unhappy with Kitchen Aid. I will never buy a Kitchen Aid, or a related brand, ever again. I strongly suggest that you don’t buy one either.

Love everything about the dishwasher. Great options on cleaning. No need for wi-fi to get all of your cleaning options. Plenty of room and very large silverware basket. The very top drawer folds very small height bowls. 2nd middle drawer holds very tall drinking cups. Plenty of height for large dishes in the bottom drawer. I never do pots in my dishwasher, so not sure if it’s workable for those that do. The reason I’m doing this review is so others know that I did buy the 5 yr warranty (I always do) and after 4.5 years it errored out and the technician couldn’t fix meaning a replacement for me so I chose a Bosch at the recommendation of the tech and my husband. My thoughts on the Bosch - 500 Series 24" Top Control Smart Built-In I got is MEH. The racking system is meant for doing pots in the bottom so upper shelves are jacked up with less space and no adjustment available. I did notice the silver basket was very small so I kept the very large kitchen Aid one which fits thank goodness. It did take quite a few try’s to connect the WiFi which gives you the other options. I’m puzzled on the bottom light because it did show red while operating but when I looked in the morning it was not showing green for completed so no idea if it completed but the dishes appeared to be clean, rinsed and pretty dry. Overall I’d choose this KitchenAid again

I’m so let down by this product. I purchased all Kitchen Aid appliances and I love the look and features of Kitchen Aid except this dishwasher broke down after one wash. I counted the flashes and I get 8. The dishwasher was installed by me as Best Buy is not offering installation at this time. I followed step by step instructions and I’m very patient and meticulous with the setup. I verified all the troubleshooting information from the manual and on the internet. Still does not function. Keeps beeping and flashing white lights. Hopefully I get a replacement or repair soon and hopefully Best Buy will come and pick up their defective product.

Came in damaged Taken back never installed Told Ku Chen Aid dishwashers have been coming in damaged

1.7 months in and the heating element fries...not impressed

Awful product and Customer Service even worse!! Have had one change of machine and both a disaster with leaks and damages. Hoping the 3rd machine will do its job; not what is expected from a premium brand like KitchenAid and more so from Best Buy where they have not shown much empathy in this situation!!

I purchased this dishwasher and had it installed in my Florida home. However, I only attempted to use it after 10 months, and I'm very disappointed with its performance. It's not cleaning the dishes effectively, and more importantly, it's failing to dry them properly.

Complete JUNK. The MOTOR in this dishwasher broke after just 6 months. After hours and hours spent on hold with KitchenAid, I was told that no replacement motors are available to order “because of COVID”. Worst quality of an appliance I have ever purchased and absolute WORST customer service of all time. Because I financed the purchase, I am still paying for a dishwasher that looks great in my kitchen but is completely worthless.

Installed on a Friday and went to use it Saturday and it wouldn't work right. What's worse I now have to wait three weeks for another one after waiting five weeks for this one. Next time I'm spending a little extra and buying from one of them local appliance stores where they actually care about the customer and the service is better.

It is not Installed. Promised install on December 10 between 12 and 6 pm. No show on install. I need someone to come and complete the work.

They dragged the dishwasher over my Spanish tiles on the way in and damaged them all!

It broke after 2 cycles. It’s been broke going on 3 weeks now. Best Buy doesn’t care.

So far, so bad. Worst heated dry function of any previously owned dishwasher. Everything on the bottom rack is WET! Tried several different setting to no avail. I contacted bestbuy and the appliance manager was going to call me back. NEVER received a call. Called KitchenAid and so far been on hold about 30 minutes. I've had this product for less than a month and unless they can fix it, it goes back to BestBuy!

It was broke right out of the box. I had to travel for work the next day and by the time I got back home Best Buy blew me off and told me to deal with the manufacturer.

This was the 3rd dishwasher. Good news is this one didn’t leak. (The first two leaked) Bad news is that the first time we went to use this one the electronics in the the control top did not work. We will try a different brand for the 4th one even though that means we will not have the same “GE Cafe” brand throughout our kitchen now. Wish I knew from the beginning and I would have chosen a whole different brand for our kitchen appliance redo. Original product purchased 4/08/20

Nice looking dish washer. But that is all I can say that is positive in nature. Bought this washer based on high reviews. Well mine was so not so quality made. Mine worked for only 3 weeks from date of installation and now a major component has failed, “wash motor “. No replacement parts in-stock and Best Buy’s warranty is only 15 days. Check elsewhere, is my advice. There are better return warranties and from my experience better dish washers.