Customer Ratings & Reviews
- Model:
- KDTM404KPS
- |
- SKU:
- 6398194
Customer reviews
Rating 4.5 out of 5 stars with 2006 reviews
(2,006 customer reviews)Rating by feature
- Cleaning Quality4.8
Rating 4.8 out of 5 stars
- Dry Quality4.6
Rating 4.6 out of 5 stars
- Cycle Options4.7
Rating 4.7 out of 5 stars
to a friend
Customers are saying
Customers are satisfied with the quietness, cleaning performance, and third rack of the 24" Top Control Built-In Tub Dishwasher. Many appreciate its capacity and ease of use, as well as its design and spaciousness. However, some customers have expressed concerns regarding its reliability and long cycle time. A few customers have also mentioned issues with installation, price, and the heating element.
This summary was generated by AI based on customer reviews.
Rated 5 out of 5 stars
Great Dishwashwer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great dishwasher. You barely can even hear the dishwasher running. Dishes come out dry and clean every time.
I would recommend this to a friendRated 1 out of 5 stars
Bad installation
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Can’t review because still hasn’t been installed correctly
No, I would not recommend this to a friendBrand response from KitchenAidTeam
Posted .Hello MarciM, we are sorry to hear this. Please reach out to Best Buy Customer Care at 1-888-237-8289 for further assistance. We hope this helps.
Rated 5 out of 5 stars
Great Dishwasher
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We’ve had this dishwasher for two weeks. It is awesome! It holds so much with the 3 racks and everything comes out spotless. If you’re looking at this unit, don’t hesitate, just buy it. It’s worth every penny!
I would recommend this to a friendRated 5 out of 5 stars
Very quiet and excellent design.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love the new top drawer design. This dishwasher is so quiet, we start it when we sit down to watch tv in the same open concept room and can't even hear it running.
I would recommend this to a friendRated 5 out of 5 stars
Awesome dishwasher!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very quiet and does a great job cleaning and drying the dishes.
I would recommend this to a friendRated 5 out of 5 stars
Nice Dishwasher
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.With 3 racks and really quiet. Great dishwasher by Kitchen Aid
I would recommend this to a friendRated 5 out of 5 stars
Great dishwasher
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love it!! Cleans really well! Also, very quiet!
I would recommend this to a friendRated 4 out of 5 stars
mr
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.easy to use does a good job with all kinds of dishes
I would recommend this to a friendRated 5 out of 5 stars
Okay dishwasher
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.work okay nothing special is just there to do the job
I would recommend this to a friendRated 5 out of 5 stars
Many people said it noisy...Wait It must depend..
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My Floor is Concrete and Tile. No noise. No vibration. Some time need to check to see if it running by put my ear next to the door. I read reviews said it noisy. Most of them who does have defect all have some similar. Oh they have Wooden Floor. I think many 5 star reviews have concrete floor. Cause one of bad reviewer said he love the system sp much that he pay aloot effort to add insulator. I think for people have wooden floor should add some thing like Noico Sound Dampener under the machine and surrounded.
I would recommend this to a friendRated 1 out of 5 stars
Broke in 6 days, melted the wash arm.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Dishwasher was easy to install by myself. Worked excellent for the few days. The 3rd rack is amazing and allows for so much more to get washed. The dishes were squeaky clean and super dry. We did 2 loads a day for about 6 days until we opened the door and my eyes and throat were burned from smoke coming from inside. We shut off the breaker thinking it was an electrical fire. After the smoke cleared I found the lower wash arm laying on its side and the plastic connector melted all over the heating element. I'm guessing this is a design flaw because the other models have this issue a lot and I bought this higher model to prevent this. Happy this happened so quickly as its an easy return but seriously???? Cant anyone make quality products anymore.
This review is from KitchenAid - 24" Top Control Built-In Stainless Steel Tub Dishwasher with 3rd Rack, 50+ Total Wash Jets, 44 dBA - Black Stainless Steel
No, I would not recommend this to a friendRated 5 out of 5 stars
Dishwasher review
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So quiet you don’t even hear it running. The only bad thing to report about it is the electrical connection. It is very difficult to hook up a hard wired connection. Everything is a very tight location. My hands got cut up just feeding the wires into the terminal box.
I would recommend this to a friendRated 5 out of 5 stars
Great product
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love this dishwasher! The third shelf is a dream. Kitchenaid products are worth every penny. This dishwasher replaced a Samsung which didn’t last 5 years, and not used on a daily basis.
I would recommend this to a friendRated 4 out of 5 stars
Too fragile
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Started to have issues within 3 years and now now working properly!
No, I would not recommend this to a friendRated 4 out of 5 stars
Great but not amazing
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We didn't even need to rinse the dishes before putting them in our old dishwasher. This one does require pretty thorough prewashing. I haven't been impressed with the prowash setting, and have found that only the heavy wash does a good job with oily or greasy plates. However, the 3rd rack is really convenient and usable space, as opposed to some 3 rack dishwashers that don't really offer that much extra room. I also like that you can move the middle rack up and down. Its very convenient for taller items. Overall, very satisfied.
I would recommend this to a friendRated 5 out of 5 stars
Dishwasher by Kitchenaid
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love this dishwasher. Holds almost twice what my old one did.
I would recommend this to a friendRated 1 out of 5 stars
WARNING - DO NOT BUY!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I would have given this dishwasher a good rating within a few months of buying it. However, within the warranty period, we noticed that water was leaking from the unit. The repairman fixed the leak by replacing the faulty float switch and commented that where the heating element attaches to the tub would corrode (known problem) but he couldn't replace it then because ours appeared to be intact at the time. Fast forward a year later, water was leaking again and we found out that the posts that secure the heating element to the tub had corroded and parts of those corroded pieces fell off and were lodged into the pump's impeller, shredded the screen, and seized up the motor so now we have to replace the heating element and the circulation pump assembly. Of course, this is no longer within the warranty period. To say that we are frustrated is an understatement. We now have a damaged floor as a result of the leaks as well as paying for new parts. I have read on posts that people have had thousands of dollars of damage due to this dishwasher. I will never buy a Kitchenaid again. Why can't companies build appliances with parts that are built to last?
No, I would not recommend this to a friendBrand response from KitchenAidTeam
Posted .Thank you for sharing your experience with us. We apologize for the concerns you are experiencing with your Dishwasher and would like to see if we can help. Please contact us directly via Facebook bit.ly/47Ys9Pm or Instagram bit.ly/45VKWcf We look forward to speaking with you.
Rated 1 out of 5 stars
Kitchenaid= Cheap crap at high prices.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It was bought on 7-5-2022, and on 4-15-2025, the Drain Pump Stopped working. So, my options are to spend at least $300 diagnosing what I already know is the problem, it needs a new drain pump, and then likely another $100 for a $37 drain pump. So about $400 to repair something that should last 5-7 years without problems, or buy a NEW dishwasher. I Had a control panel go out on a $4000 stove, 1 month after warranty, Also Kitchenaid. My estimation now is that Kitchenaid sells cheap crap, and still charges for the name. which to me now is a steaming pile of horse... Will never buy anything from Kitchenaid again.
No, I would not recommend this to a friendBrand response from KitchenAidTeam
Posted .We're genuinely sorry to hear about the issues you've experienced with your dishwasher and stove. We understand your frustration with the drain pump failure and the associated repair costs, especially after only a few years of use. We also acknowledge your disappointment with the control panel issue on your stove. We strive to provide reliable and durable appliances, and we regret that your experience has not met those expectations. Please contact us directly via Facebook bit.ly/47Ys9Pm or Instagram bit.ly/45VKWcf We look forward to speaking with you.
Rated 5 out of 5 stars
My KItchenAid dishwasher
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So far I'm loving it. It holds so much more than the one I had before. The plates and glasses shine.
I would recommend this to a friendRated 4 out of 5 stars
New dishwasher
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Beautiful inside and out, dishes are immaculate after washing but does not completely dry
I would recommend this to a friend





































