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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 1883 reviews

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Rating by feature

  • Cleaning Quality

    Rating 4.8 out of 5 stars

  • Dry Quality

    Rating 4.6 out of 5 stars

  • Cycle Options

    Rating 4.7 out of 5 stars

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89%would recommend to a friend

Customers are saying

Customers are satisfied with the quietness, cleaning performance, and third rack of the 24" Top Control Built-In Tub Dishwasher. Many appreciate its capacity and ease of use, as well as its design and spaciousness. However, some customers have expressed concerns regarding its reliability and long cycle time. A few customers have also mentioned issues with installation, price, and the heating element.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 19 Showing 361-380 of 1,883 reviews
  • Pros mentioned:
    Cleaning performance, Noise level

    Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First high priced dishwasher purchase. We got it installed, it’s so quiet. There ended up being a crack in the shell so when the Plummer installed it (Best Buy installer was a Plummer because in Texas it’s required) it didn’t leak when he did his checks. We loaded it up and it started leaking 20 minutes later. So much room and even though we ran it for 20 minutes it cleaned better than any other dishwasher I’ve ever had! Excited for best buy to replace it so we can actually do some dishes!

    I would recommend this to a friend
  • Pros mentioned:
    Noise level, Third rack

    Rated 4 out of 5 stars

    Good, solid dishwasher

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great, sturdy and quiet dishwasher with 3rd rack for additional, small items/silverware. The silverware rack on the bottom tray has a "grid" cover, with slots for cutlery. But, those can be removed. Cost of installation was pretty high, but they did a great job!

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance, Noise level, Third rack

    Rated 5 out of 5 stars

    mom

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    nice and quiet and a great cleaner love the look and the third shelf

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance, Noise level

    Rated 5 out of 5 stars

    Great Kitchen-aid Disheasher

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like this dishwasher. Definitely an upgrade. It feels really solid and looks great. Very quiet, cleans and dries well. The handle sticks out further than my old one so check the clearance if yiu need to open a drawer or cabinet.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Noise level, Third rack

    Rated 5 out of 5 stars

    Very quiet.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to load. Runs quiet. The 3rd rack gives you additional space so you don't have to run it as frequently as with older dishwashers.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level, Third rack

    Rated 5 out of 5 stars

    Great dishwasher

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great dishwasher the 3rd rack is a game changer it its perfect for small bowls or glasses. It cleans very well my glasses always sparkle and it very quiet. great purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Noise level, Third rack

    Rated 5 out of 5 stars

    Quiet Dishwasher

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a very good dishwasher. It's big enough for a weeks dishes. I love the 3rd rack it has. Extremely quiet.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Third rack

    Rated 5 out of 5 stars

    Great Dishwasher

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this dishwasher a little over a month ago because I liked the look, but more importantly I liked having a third rack which was important to me. Hats off to the engineers that designed this. It can handle many dishes etc. So far, I have to give it 5 stars and hope it continues to live up to my expectations. The installer was very knowledgeable and proficient as well as courteous.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance, Noise level

    Rated 5 out of 5 stars

    Wife Loves it! She hated our old Fridgedar brand.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tons of space in it and very quiet. Everything comes out clean! So far just using default setting by hitting Start button twice.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    sparkling clean, quiet

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Initially I did not purchase KitchenAid dishwasher as it was pricier than the Samsung dishwasher. After just three years my Samsung dishwasher was no longer cleaning well and died. We were not able to fix it. I went ahead and ordered the KitchenAid which is extremely quiet to the point that you are not even sure it is on and it cleans things beautifully. Initially I did not purchase KitchenAid dishwasher as it was pricier than the Samsung dishwasher. After just three years my Samsung dishwasher was no longer cleaning well and died. We were not able to fix it. I went ahead and ordered the KitchenAid which is extremely quiet to the point that you are not even sure it is on and it cleans things beautifully. The delivery process was disappointing as I was given a six hour window that the dishwasher would be delivered and installed. I subsequently received a call saying that they would be to my house between 1030 and 11:30 AM. When they still had not shown up by 12:30 which was still within their six our original window I called the delivery schedule her. She said she could not get in contact with the delivery truck and did not know where they were. Ultimately the delivery people showed up three hours past their six hour window of time. Very frustrating since I took time off of workAnd ultimately could have gone in that day as I didn’t show up till late afternoon. Hopefully this is just An isolated incident. I am happy I have my KitchenAid dishwasher though And I highly recommend

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Noise level, Third rack

    Rated 5 out of 5 stars

    Our dishwasher

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it! Easy to organize dishes and the third rack is very useful. Very silent!

    I would recommend this to a friend
  • Pros mentioned:
    Noise level, Third rack

    Rated 4 out of 5 stars

    KitchenAid #rd Rack - Stainless Steel

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Like the Dishwasher . third shelf holds a lot more then the older style we had . Also enjoy that we can delay start by 2-4or 6 hours .Fairly quiet when washing . The team that Best Buy sent to do install had to come back to get it correct - third party - as they did not attach the unit correctly

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance, Third rack
    Cons mentioned:
    Reliability

    Rated 2 out of 5 stars

    Broke after 5 months

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Careful, The dishwasher worked great for 5 months then the drain pump went out. This is horrible and it takes a week to get a tech to come out only to have another 2 weeks before he can get the part and come back and install. our cheap dishwasher lasted for 10 years without any issues. We bought this because it had good reviews but we are not happy. If I could go back I would not buy this dishwasher. It looks fancy but the bottom is all made out of plastic parts. When it was working our only gripe is that if you opened it after setting the delay wash you had to hit start again just to add a dish annoying but we managed ok. I would say we do love the third rack we can fit kids cups and bowls up there feels like we got lots of space because of it. For a higher end dishwasher we are disappointed.

    No, I would not recommend this to a friend
    • Brand response from KitchenAidTeam
      Posted .

      Thank you for sharing your experience with us, Stew. We apologize for the concerns that you are experiencing with your APPLIANCE, and would like the opportunity to see if we can help. Please reach out to us via Facebook https://www.facebook.com/KitchenAid or Twitter @KitchenAidCare. We look forward to speaking with you. KitchenAidBrand

  • Pros mentioned:
    Cleaning performance, Noise level

    Rated 5 out of 5 stars

    Fantastic choice!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great dishwasher. It is quiet. It is sleek. It doesn't absolutely fantastic job at cleaning. Even the dirtiest dishes. We could not be happier with our purchase. The flexibility of the shelf heights is an added bonus that we use frequently.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Back for a second round

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my second KitchenAid dishwasher. My last one lasted 10 years and my new one is working really well. My dishes are super clean using the Express cycle. It does not take forever to clean and looks stylish. Over time, I found it worthwhile to spend a little more for the reliability of this KitchenAid brand. I had cheaper brands, and even tried Bosch,( designed for the Environment, not cleaning dishes) but KitchenAid is the keeper for dishwashers.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level, Third rack

    Rated 4 out of 5 stars

    KitchenAid Dishwasher

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This dishwasher replaced a 14 year old KitchenAid unit that finally died. The FreeFlex third rack is a very useful feature. It can accommodate long items like tongs with ease. The unit is so quiet, you hardly hear it when in operation. So far, the unit is functioning to our satisfaction.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance, Ease of use, Noise level

    Rated 5 out of 5 stars

    Love my dishwasher

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love how quietly this machine runs. Dishes always come out sparkling clean. Easy to load too!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Noise level

    Rated 5 out of 5 stars

    Quiet and effecient!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was able to install this dishwasher myself with relative ease. It is very quiet and does an excellent job of washing the dishes. The rack configuration makes it very easy to get a lot of dishes in it for a load. It is also extremely quiet.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance, Noise level

    Rated 5 out of 5 stars

    Quiet, hard working dishwasher!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s been a few weeks since purchase, and the new dishwashing unit runs so quietly and cleans so well! Hoping it keeps performing like this for years to come!

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance, Noise level

    Rated 4 out of 5 stars

    Extremely quiet

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I liked my previous Kitchenaid dishwasher (in the home I sold to move to FL) better. I thought I would love the 3rd rack in this one but it really adds little. My previous one cleaned the toughest pots and pans superbly and this one does almost as well. It is the quietest dishwasher I've ever owned which is great in my downsized retirement home. Overall I'm happy with this purchase. It was back ordered so I've only had it since December 5th, 2020.

    I would recommend this to a friend