Customer Ratings & Reviews
- Model:
- KDTM404KPS
- SKU:
- 6398194
Rating by feature
- Cleaning Quality
Rating 4.8 out of 5 stars
- Dry Quality
Rating 4.6 out of 5 stars
- Cycle Options
Rating 4.7 out of 5 stars
Customers are saying
Customers are satisfied with the quietness, cleaning performance, and third rack of the 24" Top Control Built-In Tub Dishwasher. Many appreciate its capacity and ease of use, as well as its design and spaciousness. However, some customers have expressed concerns regarding its reliability and long cycle time. A few customers have also mentioned issues with installation, price, and the heating element.
This summary was generated by AI based on customer reviews.
Quite isn’t everything
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Looks good and quite. Now the bad points, third level rack can barely be pulled out, it is so difficult to operate it seems broken. Clearances for two primary lower racks seems comprised do to the existence of the seldom useful third upper rack!
I would recommend this to a friendNice to look at.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice quality and will most likely buy again if needed.
I would recommend this to a friendKitchen
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product would recommend to anyone. Would buy again.
I would recommend this to a friendrun away!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don't buy this model! It has been discontinued and if it is an open box item, RUN... it'll cause you more headache than its worth
No, I would not recommend this to a friendBrand response from KitchenAidTeam
Posted .Thank you for sharing your experience with us. We apologize for the concerns you are having with your Dishwasher and would like to speak with you further to see how we can help. Please contact us directly via Facebook at https://tinyurl.com/KitchenAid-Facebook or Instagram at https://tinyurl.com/KitchenAid-Instagram We look forward to speaking with you.
Dishwasher
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Look and work great ,,,, highly recommended.................
I would recommend this to a friendIt’s kitchenaid, enough said.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.You get what you pay for. Kitchenaid is always great quality.
I would recommend this to a friendGreat service.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great service, everything, etc, etc. Love the dishwasher.
I would recommend this to a friendVery quite was a good buy
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product good value and very efficient very happy
I would recommend this to a friend- Pros mentioned:Third rack
Main rack too low so that can have 3rd rack.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Room for third rack is gained by placing main lowest level closer to the floor. So you have to bend down farther to load. Would rather have two racks at more comfortable level.
No, I would not recommend this to a friend Looks great but top rack does open smoothly
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The dishwasher looks great but the top third row rack gets stuck and have to pull harder at an angle to open it ! Called kitchen aid support person and he admitted that it is not smooth and asked to open harder !!! When we went back, the rack was actually stuck at the display model as well ( we did not try out the first time as it was locked down to COVID and since it was a branded expensive model, we thought it should work as expected) Not happy with the ownership even though had a great experience buying it from pacific sales store !
No, I would not recommend this to a friendBrand response from KitchenAidTeam
Posted .Hello Subha, thank you for your review. We sincerely apologize for the concerns with your appliance and would like to look further into this for you. Please feel free to reach out to us directly at 1-800-422-1230, via Facebook https://www.facebook.com/KitchenAid or Twitter @KitchenAidCare. We look forward to speaking with you
Dishwasher is great, Best Buy not so great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dishwasher is great but we had a terrible experience with Best Buy. On the day of installation after the originally scheduled tie, we were notified that we would have to pay an extra $175 for our "free installation" to install an electrical outlet. They could have notified me at any point prior and I would have taken care of this for low or no cost. The installation company was wonderful and apologetic but Best Buy refused to reimburse this expense. After many phone calls, they offered me a small gift certificate and ultimately gave me one of almost half the promised amount. Very disappointing customer service!!
I would recommend this to a friendBrand response from KitchenAidTeam
Posted .Hello! We are sorry to hear about this concern. Please reach out to Best Buy Customer Care at 1-888-237-8289 for further assistance. We hope this helps.
- Pros mentioned:Cleaning performance
purchaser
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great dishwasher. Some reviews complain about the drying feature not working. It works great on the pro wash setting.
I would recommend this to a friend Leaky door, multiple warranty calls
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Less than two weeks after this dishwasher was installed, the door started leaking. Two warranty calls and it’s still not resolved. I would not recommend.
No, I would not recommend this to a friendBrand response from KitchenAidTeam
Posted .Hello Mongoosee3, thank you for your review. We sincerely apologize for the concerns with your appliance and would like to review this further for you. Please reach out to us via Facebook https://www.facebook.com/KitchenAid or Twitter @KitchenAidCare. We look forward to speaking with you.
- Pros mentioned:Cleaning performance
Dishwasher
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good. Two weeks installed. Nice features. Cleans and drys well. Best Buy installation was worth it.
I would recommend this to a friend Beware of Geek Squad Installations
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dishwasher is better than I expected. I absolutely love it. Now BeatBuy Geek Squad and their service is a different story. I read on here to be careful when scheduling installation. I had installations scheduled with delivery. Well because I had an old kitchen set up I had to have a plumber come out and had to reschedule installation. I attempted to reschedule installation for the next available day via the app. I received email and text confirmation of the date I selected. The next day I notice an email stating that I need to schedule installation. So I used the geek squad chat to confirm if there was a mix up or if I needed to schedule again. The chat guy stated he did not see a service date for me and the then attempted to schedule me. Again received confirmation is email and text. Checked on it 30 minutes later via a phone call to them only to find out that my information had still not been saved. At this point I just requested a refund. Please be careful when setting up installation dates. Their system is not saving information even though you receive confirmations.
I would recommend this to a friendBrand response from KitchenAidTeam
Posted .Hello Eyez4u. Please reach out to Best Buy Customer Care at 1-888-237-8289 for further assistance. We hope this helps.
KitchenAid Dishwaher
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We are having two issues with the dishwaher. First one is that the door does not shut smoothly. It is tighter on the right side and fairly loose on the left side. Second the utensils does not feel like ultra clean. When I touch the cups and mugs after the full cycle the surface of utencils is not shiney/silky. Although I bought the product in May it got installed in begining December.
No, I would not recommend this to a friendBrand response from KitchenAidTeam
Posted .Hello Amir, thank you for your review. We sincerely apologize for the concerns with your Dishwasher and would like to review this further for you. Please reach out to us via Facebook https://www.facebook.com/KitchenAid or Twitter @KitchenAidCare. We look forward to speaking with you.
- Pros mentioned:Noise level
Quiet dishwasher
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very quiet dishwasher. It doesn’t dry the cups as good as I would like but that’s a minor issue.
I would recommend this to a friend Not a fan
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The motor was loud, made audible humming noise the entrire cycle. Turns out this has come up for others. I also was not a fan of that top rack. My glasses were too tall and although it offers great room on top third rack, it took away from the two below it. Cleaned fine, but it is just too loud, maybe I got a bad one?
No, I would not recommend this to a friendBrand response from KitchenAidTeam
Posted .Thank you for sharing your experience with us, JJ16. We apologize for the concerns that you are experiencing with your Dishwasher, and would like the opportunity to see if we can help. Please reach out to us directly via Facebook bit.ly/47Ys9Pm or Instagram bit.ly/45VKWcf We look forward to speaking with you.
Don’t do it!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Poor quality don’t do it. Go out and buy a Bosch Benchmark. I bought this KitchAid brand new and the sanitize cycle doesn’t work. It worked once and then that’s it. So I bought Consumer Reports and they recommended a Bosch Benchmark #1 so I returned the KitchenAid and paid the extra for the Bosch and am completely thrilled with the Bosch. Pay the extra and get the best!
No, I would not recommend this to a friendKitchen Aid Dishwasher
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am not happy with the dishwasher because doesn’t dry completely the dishes & silverware. The delivery & installation was very good, the technician was very professional and knowledgeable.
No, I would not recommend this to a friend