Customer Ratings & Reviews
- Model:
- KDTM404KPS
- |
- SKU:
- 6398194
Customer reviews
Rating 4.5 out of 5 stars with 1883 reviews
(1,883 customer reviews)Rating by feature
- Cleaning Quality4.8
Rating 4.8 out of 5 stars
- Dry Quality4.6
Rating 4.6 out of 5 stars
- Cycle Options4.7
Rating 4.7 out of 5 stars
Customers are saying
Customers are satisfied with the quietness, cleaning performance, and third rack of the 24" Top Control Built-In Tub Dishwasher. Many appreciate its capacity and ease of use, as well as its design and spaciousness. However, some customers have expressed concerns regarding its reliability and long cycle time. A few customers have also mentioned issues with installation, price, and the heating element.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Cleaning performance, Noise level, Third rack
Rated 5 out of 5 stars
What dishwasher? #ItsSoQuiet
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Incredibly quiet! My installer didn’t even know it was running!! No need to rinse before loading. 3rd top rack is amazing for washing glasses. Love the delay timer. Having a heating element spares my boiler & saves me heating oil costs. Bottom Flatware basket is a bit tedious…slots are sized. Only water is needed to clean the stainless front panel.
I would recommend this to a friend Rated 1 out of 5 stars
Kitchen Aid Brand isn't that Great
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not crazy about this dishwasher........Racks are very "floppy" and cheap feeling. NO place to put wine glasses. Not the best quality.
No, I would not recommend this to a friend- Cons mentioned:Reliability
Rated 1 out of 5 stars
Stopped Working At a Year
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working 1 year and 1 month after purchase. When I bought this I was a totaltech member, I canceled for the next year and it cancelled all my warranties beyond a year. This is the second appliance I bought at best buy that just didnt last
No, I would not recommend this to a friendBrand response from KitchenAidTeam
Posted .Thank you for sharing your experience with us, BruceW. We apologize for the concerns that you are experiencing with your Dishwasher, and would like the opportunity to see if we can help. Please reach out to us via Facebook https://www.facebook.com/KitchenAid or Twitter @KitchenAidCare. We look forward to speaking with you.
Rated 1 out of 5 stars
Noise
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Too much noise, I can’t stand the noise. Returning this one
No, I would not recommend this to a friendBrand response from KitchenAidTeam
Posted .Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Dishwasher, and would like the opportunity to see if we can help. Please reach out to us via Facebook https://www.facebook.com/KitchenAid or Twitter @KitchenAidCare. We look forward to speaking with you.
Rated 1 out of 5 stars
Unhappy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Don't have a function product dont know when i will get and no one at bust buy can tell me when
No, I would not recommend this to a friendBrand response from KitchenAidTeam
Posted .Hello, we completely understand your frustrations and apologize for any inconvenience this situation may have caused you. To easily schedule service online with one of our Local Certified Technicians, please visit the following link and select " Major Appliance Schedule Service" from the options listed. https://bit.ly/3wzhBT0
Rated 1 out of 5 stars
Water leak
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The water started leaking out of the dishwasher within a week of installation.
No, I would not recommend this to a friendBrand response from KitchenAidTeam
Posted .Hello JSel, thank you for your review. We sincerely apologize for the concerns with your appliance and would like to review this further for you. Please reach out to us via Facebook https://www.facebook.com/KitchenAid or Twitter @KitchenAidCare. We look forward to speaking with you.
Rated 1 out of 5 stars
Will review this dishwasher if it ever arrives!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Still awaiting the dishwasher, here's hoping they turn up for the 4th installation appointment.
No, I would not recommend this to a friendBrand response from KitchenAidTeam
Posted .Please reach out to Best Buy Customer Care at 1(888)237-8289 for further assistance. We hope this helps.
Rated 1 out of 5 stars
no show delivery
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.never showed up with my delivery. sales person working hard to try and correct the mess.
No, I would not recommend this to a friendBrand response from KitchenAidTeam
Posted .Please reach out to Best Buy Customer Care at 1(888)237-8289 for further assistance. We hope this helps.
- Pros mentioned:Cleaning performance
Rated 1 out of 5 stars
Don't last long
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.2 half year and the circulation pump already went out. For the 2 and half years it did clean really good. But not any more. Buyer beware
No, I would not recommend this to a friendBrand response from KitchenAidTeam
Posted .Thank you for sharing your experience with us, Ricardo. We apologize for the concerns that you are experiencing with your Dishwasher, and would like the opportunity to see if we can help. Please reach out to us via Facebook https://www.facebook.com/KitchenAid or Twitter @KitchenAidCare. We look forward to speaking with you.
Rated 1 out of 5 stars
Damaged item
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Item was broken and leaked water from bottom. We were sold a damaged item.
No, I would not recommend this to a friendBrand response from KitchenAidTeam
Posted .Please reach out to Best Buy Customer Care at 1(888)237-8289 for further assistance. We hope this helps.
Rated 1 out of 5 stars
Does not dry
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dishes are not dry after cycle. Dripping wet! Very loud
No, I would not recommend this to a friendBrand response from KitchenAidTeam
Posted .Hey SueH, we completely understand your frustrations and apologize for any inconvenience this situation may have caused you. To easily schedule service online with one of our Local Certified Technicians, please visit the following link and select " Major Appliance Schedule Service" from the options listed. https://bit.ly/3wzhBT0
- Pros mentioned:Capacity, Noise level, Third rack
Rated 5 out of 5 stars
It's definitely worth it!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Wow, this dishwasher is fantastic! It's super quiet. Excellent cleaning capabilities. We didn't think we would like the 3rd rack but it is a must! It works so well. We can fit so much more in this dishwasher than previous dishwashers because of the 3rd rack. The door closes with a nice click. The soap dispenser door works great. There isn't one thing I can say about this dishwasher to improve on it. It's worth it!
I would recommend this to a friend - Pros mentioned:Capacity, Cleaning performance, Noise level
Rated 5 out of 5 stars
Buy It you will love it
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love this dishwasher, 3 rows so can hold a lot. Very quiet and cleans perfectly.
I would recommend this to a friend Rated 1 out of 5 stars
Needs repaired already!
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Two years old--used in a vacation home mostly in the summer so it has not been used on a daily basis. Already needs repaired. When we run a cycle (any cycle) no water enters the dishwasher.
No, I would not recommend this to a friendBrand response from KitchenAidTeam
Posted .Thank you for sharing your experience with us, JeanG. We apologize for the concerns that you are experiencing with your Dishwasher, and would like the opportunity to see if we can help. Please reach out to us via Facebook https://www.facebook.com/KitchenAid or Twitter @KitchenAidCare. We look forward to speaking with you.
- Pros mentioned:Noise level
Rated 5 out of 5 stars
Outstanding dishwasher
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Outstanding dishwasher. Lots of space for various types of pans, dishes, and cutlery, easily adjustable shelves, nice solid door with excellent closure click and very quiet when running. I had come in think about getting a Samsung and left getting this Kitchen-Aid. In addition, it is one of the only quality machines with the round handle which matches my older JennAir ovens and refrigerator.
I would recommend this to a friend - Pros mentioned:Cleaning performance
Rated 3 out of 5 stars
So-So Dishwasher - Terrible Detergent Receptacle
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I needed to replace a great Kenmore Elite dishwasher that was about 9 years old because the control panel went out and is no longer being manufactured by Whirlpool. I tried buying another Kenmore, but with Sears out of business only Lowe's online has them. I bought one from there, and not only did the dishwasher leave everything wet on every cycle and had a very weird rack design, but it was also poorly installed and Lowe's wouldn't take it back 9 days after purchase. SO, out with Lowe's and in with Best Buy, where a very knowledgeable salesperson helped me buy this KitchenAid. I wanted something very quiet with a normal top rack that will hold glasses all the way across. This dishwasher was very quiet for the first 2-3 weeks, but is now a bit noisy. It cleans okay, and doesn't leave dishes wet. I am knocking off two stars, however, because this dishwasher's place for adding detergent is terrible. Sadly, all the other dishwashers on the market seem to have moved to a dinky sliding box for dishwasher detergent that is supposed to click into space. There is no longer a second section for additives like Lemi-Shine, and the main section is very difficult to get closed properly. (Yes, there's still a separate receptacle for jet-dry.) It seems to be designed only to hold those nasty little plastic packets that add micro-plastics to our water supply (Yuck!), so if you use powder or liquid dishwasher detergent you cannot go one grain over whatever amount this little slider box was designed to hold. If you don't get it right, the slider will not close and you're reduced to getting powder all over your fingers as you try to remove just enough to allow the stupid slider to stay closed. AWFUL design change that I'm sure irritates the vast majority of users.
No, I would not recommend this to a friend - Pros mentioned:Capacity, Cleaning performance, Noise level
Rated 5 out of 5 stars
Very Happy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We love our new dishwasher. It has tons of space, runs very quiet and does a fabulous job of cleaning.
I would recommend this to a friend - Pros mentioned:Cleaning performance
Rated 5 out of 5 stars
Will hopefully last for years to come
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Have only had this appliance for a month but so far it is perfect. Seems durable, cleans dishes well, and feels high end for the price. Best Buy installation and haul away was fantastic.
I would recommend this to a friend - Pros mentioned:Cleaning performance, Noise level
Rated 5 out of 5 stars
The perfect dishwasher does exist
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I saw one or two reviews on here saying this unit was loud. I’d have to disagree with those reviews. Super quiet especially compared to our old Frigidaire. We used to have to do two loads with our old unit but his one can accommodate our families needs perfectly! Cleans very well. Drying could be a touch better but overall very happy with this purchase.
I would recommend this to a friend - Pros mentioned:Cleaning performance, Noise level
Rated 5 out of 5 stars
Why did I wait so long?
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This dishwasher is wonderful. Very quite and everything I mean EVERYTHING comes out clean and spotless. I especially love the top rack design.
I would recommend this to a friend





































