Customer Ratings & Reviews

Beautiful inside and out, dishes are immaculate after washing but does not completely dry

Be ready for a surprise electrical cost! We paid for installation (and removal of the old one), which Best Buy was happy to take, however they failed to mention that upon installation, any house built before 2020 will have to have a GFI outlet out in for the dishwasher to plug into. When we contact the store and customer line, they simply said it’s not their problem. All we asked is that everyone be made aware that if they purchase this unit, know you will be spending another $200-250 on hanging the GFI outlet out in…while your new dishwasher sits there. (Note: the electrical coat is what we’re having to pay, if you can find cheaper, happy for you). The dishwasher itself is fine, but it’s the last time we purchase appliances from Best Buy.

Purchased this in 2020. Had to replace in 2024. The soap compartment (cheap plastic) broke within 2.5 years. The middle rack (plastic connector) broke where it connect to the slides rendering it useless. It’s quiet. Bit I’m very unhappy with its build quality. Replacing it with a Bosch 800.

We have had this dishwasher not quite 3 years. We already had a big leak caused by bad seals on the heating element. Now the pump is going out, and is going to be very expensive to replace. There is a mesh filter in the dishwasher that is supposed to be self-cleaning, but if it gets clogged it messes up the drain pump. You have to pull out the dishwasher, turn it in it's side, and remove parts from the bottom to get to this filter. The Whirlpool certified repair man said this is a bad design, and it will happen again, and recommended we replace the dishwasher. We could have already bought one with what we've paid in repairs, so that is what we're doing. If you look at reviews and do a search on the internet, issues with the heating element and pump are common with these dishwashers. I am also having issues with a stove we bought from this same brand. Never again! I've had it!

The dishwasher is wonderful and works well. My only complaint is the bottom of the door is Rusting. Purchased it in 2020 and Does not leak. Called Kitchen and they WILL NOT replace the door!

We had a wonderful experience at your Oxford Valley store with your knowedgable sales associate, Joshua Lebo. He was referred to us by family members and shortly thereafter we provided his info to our neighbors. We will definitely contact Josh with any of our future needs.

Very good dishwasher this far. Great quality product that is durable. Short wash doesn't dry the dishes as well but it's full wash is fantastic.

Culver City Best Buy installed a damaged product. Like others who gave 1 star my new KitchenAid dishwasher looked like it had been dropped off a truck; dents along back of product, unbeknownst to us. Dishwasher did work for a couple of weeks then stopped. Started by calling Best Buy for help but opted to pursue repair through KitchenAid warranty. When dishwasher pulled from space found not only dents but that machine had also been leaking water into floor thanks to that damaged back of machine! KitchenAid approved part replacement instead of full replacement. We're almost 2 months in, waiting for those parts, without use of a dishwasher. Installers from Culver City Best Buy should have seen damage when unboxing machine, and should not have installed it. Seeing other reviewers damaged machines I have to ask at what point machines are being damaged? Is this a failure of Best Buy and/or KitchenAid quality control? Finally, after this experience, my upcoming stove and refrigerator purchases will not be from Best Buy or KitchenAid products.

Love our new KITCHEN AID dishwasher! We just moved into a new house. Had the existing LG removed and and a Kitchen Aid installed. It was worth every penny.

It was awesome and remarkably quiet but 2 and a half years in and the circulation pump is broken. So much for springing for the best. Every dishwasher I've ever had (and I'm an old) has lasted for well over a decade. 2 years is...something.

good value for options - just what we needed in a dishwasher. Also liked the style.

Updated review after 2 years. So far the top rack adjusters and bottom rack rollers have been replaced and the water pump sounds like a herd of cows when it runs. Bought this dishwasher becaise of the good reviews with the expectarion that it would last more than 2 years. Highly disappointed

This dishwasher has been a huge disappointment. It breaks too much, for a new dishwasher. I've had it for almost 4 years. It's out of warranty now. Instead of replacing the motor part, i will replace it. It has a big price tag, but i think it is of poor quality.

Absolute garbage product. Ours died 2.5 years after purchase. Called customer support and they told us that because we didn't purchase the extended warranty they aren't willing to do anything. So if you buy this piece of trash, be sure to buy the 5 year extended warranty. You'll need it.

Buyer Beware...My old unit was probably 20 years old and worked great but I wanted a new one because it looked nice and thought KitchenAid was the best you could get. Very Expensive unit to last less than 3 years. Better off spending less if these are disposable units. First Kitchenaid major appliance, last Kitchenaid appliance. Stopped spraying water on the dishes. Power Cycled the device then tried again and became unresponsive.

This is by far the worst dishwasher I’ve ever had. It broke for no apparent reason after 10 months. Kitchenaide sent someone out to fix it and they basically said it needs to be replaced (or pay $600+ in repairs). Because the dishwasher was purchased just over a year ago, it is not covered under warranty — even though it wasn’t installed until months after the purchase date. Either way, it broke after not even a year of use for no apparent reason, which makes it a super crappy appliance and a terrible investment. I am thoroughly disappointed in this product. What a waste. Please do better.

It is quiet, but the pump broke in less than 5 years.

This dishwasher was great for 15 months. It started to leak out the front. Thankfully we had a warranty, unfortunately the leaking is caused by a poor design. Plastic gaskets, which means that every year and a half the gaskets will be destroyed by hot water and eventually leak again, potentially cause more damage, and have to be replaced again. What that means for you as the consumer is continue to purchase a warranty every 3-5 years and pray your floor doesn’t get destroyed. I would not recommend, this was a very expensive disappointment.

I bought this in 2021. It stopped working in early April 2024. Repairman said the control board is fried and over $300 to fix it. If you do want to still own this dishwasher after reading this, first check my curb - it will be out there shortly. I'm going back to Bosch. I don't buy extended warranties, if you sell me garbage - I don't buy it a second time.

This dishwasher was delivered to us on February 9, 2021. We included installation with our purchase. It initially performed well. We ran it perhaps 9 times total before it stopped working on March 12, 2021, less than 5 weeks after delivery. (Our previous dishwasher, a Whirlpool, worked for 19 years.) The first appointment we can get through KitchenAid for warranty work is on March 25th. We won’t know until then how much longer we will be without a working dishwasher. We had been pleased to buy an American-manufactured product and had hoped the relatively low rating given by Consumer Reports on reliability had been a problem KitchenAid would have been aware of and had addressed. To say we are disappointed is an understatement.