Customer Ratings & Reviews

We purchased this refrigerator a little bit over a month ago and its been a total disappointment. The ice maker leaks water into the refrigerator, requiring constant clean up. It’s an exhausting cycle of drying the inside of the fridge only to find puddles of water 20-30 minutes later. We called kitchen aid service over 2 weeks ago and nobody has been out to repair it yet. I even encountered a rude customer service rep on my second call. Would definitely not recommend this fridge, not worth the $2700 we paid.

Manufactured with cheap materials that are falling apart. Ice maker stop making ice after 7 months and the fridge not cooling according to the temperature display on the screen.

I was delivered a defective refrigerator on Jan 16. I was told by your rep I would be credited back everything in 48 hours. I had to call again today because nothing has been done and was told they never processed it so it’s been a week and I can’t buy a refrigerator because of this error. I did receive some of my rewards back today but there are still some rewards that have not been credited back. This has been a disappointing experience. I shop a lot at Best Buy and am not sure if I will buy my refrigerator here because if this experience.

They sent two kids to install this fridge that had no idea what they were doing. I had to install the water connection. Then one week later the handle fell off the middle door due to improper installation. DO NOT HAVE BESTBUY INSTALL ANYTHING

Water valve went out within 2 weeks so no water or ice!!! Took a week to get the part in for repairs!

Replace five times always a issue now missing pae this company stinks

Bought the refrigerator for less than a year and half. The cooling stopped because the main control chip board failed. It cost us $600 to fix

Within 100 days ice maker stopped making ice. Called kitchen aid, there is two weeks waiting just to call you back.

I love this refrigerator. It is room where I can see everything from front to back. The middle drawer is perfect for storing everyone's favorite soda pops. There is also ample room and love the configuration (2-drawers) in the freezer section. Not to forget the front panel where there is ease of access for ice and water. All in all, I am very pleased with our new refrigerator.

Very classy and spacious Refrigerator that can accommodate all of my needs. I love all of separate compartments that enables me to organize everything. I can locate anything that I need easily.

I love my new fridge. I can open all the drawers and it’s so easy to see everything in the fridge. Love it

Super contento tremenda nevera comodidad y belleza

Delivery and set up was great, i love my new fridge

Refrigerator is extremely nice, Stainless steel on the outside does not smudge like my old LG did. The only draw back on the refrigerator is that the freezer and the other drawer does not slide shut very easily. Other than that this is a top notch refrigerator so far.

Great quality worth the money spent. Smart storage space design in this fridge. Love everything about it. Absolutely recommend.

Loving our new refrigerator, vegetable drawer keeps veggies fresh for a couple of weeks. Very quiet operation

I purchased this KitchenAid refrigerator on 6/21/2024 for $4,000, expecting premium quality and long-term reliability. Unfortunately, that has not been my experience. On 7/10/2025, the ice maker completely stopped working. Then on 2/1/2026, the water dispenser also failed, despite the unit being properly connected and installed correctly. For a high-end appliance at this price point, these failures are unacceptable. I previously owned a Samsung refrigerator for over five years without a single issue, so the contrast has been extremely disappointing. This has easily been the worst refrigerator investment I’ve made. I contacted Best Buy for assistance, only to find out the manufacturer warranty had just expired. At the time of purchase, no protection plan was recommended, and now I’m essentially being told there’s nothing they can do. That level of customer support, especially on a $4,600 appliance, is frustrating. I expected far better quality and durability from KitchenAid. Had I known about these reliability issues, I would have spent the extra money for a commercial-grade refrigerator. Extremely disappointed with both the product and the post-purchase support.

The refrigerator it self is awesome. But I think mine came damaged from the warehouse the front wheels are damaged and badly scratched my hardwood floor during installation

Two of these refrigerators failed on me. The first lasted 1 day before the compressor broke from its mount. The replacement died exactly 6 months after installation. Kitchenaid Whirlpool service would not answer their telephones and would not reply to emails. They would not permit me to request service online. I cannot get my $3,338 refunded.