Customer Ratings & Reviews

Very good refrigerator at an excellent price. It exceeded our expectations by a lot.

Sales person was vey helpful and I will love our new ref once it is delivered. Thank you for your help.

Great distribution and easy access to all your goods

I thought I had bought the CADILLAC. It's very pretty but no too good. I read the reviews after the purchase. Lots of condensation. Ice maker stopped working. Ice builds up in the freezer and makes the door hard to open. It's only been a month. Basically, it's pretty on the outside. On another note, the delivery guys were great and very helpful. Give them a raise. They had to remove the front door to get the fridge in.

I purchased this KitchenAid refrigerator on 6/21/2024 for $4,000, expecting premium quality and long-term reliability. Unfortunately, that has not been my experience. On 7/10/2025, the ice maker completely stopped working. Then on 2/1/2026, the water dispenser also failed, despite the unit being properly connected and installed correctly. For a high-end appliance at this price point, these failures are unacceptable. I previously owned a Samsung refrigerator for over five years without a single issue, so the contrast has been extremely disappointing. This has easily been the worst refrigerator investment I’ve made. I contacted Best Buy for assistance, only to find out the manufacturer warranty had just expired. At the time of purchase, no protection plan was recommended, and now I’m essentially being told there’s nothing they can do. That level of customer support, especially on a $4,600 appliance, is frustrating. I expected far better quality and durability from KitchenAid. Had I known about these reliability issues, I would have spent the extra money for a commercial-grade refrigerator. Extremely disappointed with both the product and the post-purchase support.

The refrigerator it self is awesome. But I think mine came damaged from the warehouse the front wheels are damaged and badly scratched my hardwood floor during installation

Still don't have all the refrigerator parts after two weeks and another refrigerator.

Nice looking fridge, however it never produced ice and fast ice freezes the water line within 10 min. They have yet to fix it, parts are on order. I would recommend looking elsewhere for a fridge.

Two of these refrigerators failed on me. The first lasted 1 day before the compressor broke from its mount. The replacement died exactly 6 months after installation. Kitchenaid Whirlpool service would not answer their telephones and would not reply to emails. They would not permit me to request service online. I cannot get my $3,338 refunded.