Customer Ratings & Reviews

Love the refrigerator. The room and space for everything.

Great refrigerator. Quality construction, fit and finish.

Great unit. We first bought an LG, but was not happy with the layout and operations. This was the replacement we picked and are very happy with this item

Great product……………………………………………………………………………………………….

Lots of room. Easy to clean and store large dishes

Excellent delivery service with the best buy team who delivered

First one had problems (air leaking from fridge doors causing water condensation on the freezer drawer & doors not aligned) doors could not be aligned by Geek Squad so fridge got replaced. Replacement fridge having the same problem, doors still not aligned right and the new fridge making an intermittent noise which the last one didn’t that sounds like the fan is not right. Very upset

This fridge is everything we thought it would be and more. Our experience purchasing it was smooth and simple, and we were treated with exceptional customer service. We will never hesitate purchasing future appliances with Best Buy! Thank You!

Purchased August of 2023, delivered September of 2023. Ice maker stopped working. Called a tech to repair and they said the motor was shot. A one year and three month old fridge and a part for a heavily advertised feature is already dead. Calling customer service was no help. They first tried to pawn me off to Best Buy saying my warranty was through them (not true) Bd then told me, "There's no one in the company who will help you. You're outside of the warranty and it's no longer covered. There is no manager I can transfer you to that's going to help you." Buyer beware, sounds like the company does not stand by their product.

Extremely Disappointed – Poor Installation & Faulty Appliances I purchased Thermador and KitchenAid appliances from Best Buy, expecting premium quality and professional installation. Unfortunately, my experience has been nothing short of a disaster. 1. Installation Issues: Best Buy handled the installation, but it was not done properly. It has taken over six months to correct their mistakes, which is completely unacceptable. 2. Refrigerator Failures: First, my KitchenAid refrigerator failed just six months after installation. KitchenAid sent a qualified warranty technician, but even after two repair attempts and a five-week wait, the issue remains unresolved, and I am still waiting for parts. KitchenAid Compressor Failure 3. Suspicious Product Quality: Given the number of problems I’ve encountered with these supposed top-tier brands, I can’t help but question whether Best Buy is selling second-hand or defective units. It’s shocking to have this many major failures within such a short time frame. I am beyond frustrated and will never purchase appliances from Best Buy again. Their poor installation, lack of timely support, and questionable product quality have caused me endless stress and inconvenience. I strongly advise others to look elsewhere for major appliance purchases.

I have wanted a KitchenAid refrigerator forever and finally was able to order it for my new home! Best Buy was so helpful and this is a dream refrigerator!

I like the refrigerator, but it has a weird smell. I guess I will have to purchase baking soda to remove the odor.

The circulation is amazing. My drinks are the perfect temperature. I always thought my drinks were not cold enough after buying this I realized I needed a new refrigerator. Great ice maker

It is a nice refrigerator but the door is very loose that if you dont hold it while its open it will slam it on the back door

I love it i have never owned I stainless steel fridge I have how ever owned a side by side kitchen aid for over 20 years and let me tell you this brand is awesome along with a stove dishwasher and more appliances

Had about a month now and we love it! Delivery was good.

Works well, keeps items nice and cold. The unit doesn't feel quite up to KitchenAid quality. Drawers feel cheap.

We love our new Kitchen Aid refrigerator. Best Buy was terrific at delivery and installation. They were prompt, professional, and friendly. The price was very good and we would definitely recommend them to everyone.

Only issue is shelves dont go all the way to back of fridge. Small gap between shelve and back wall of fridge.

Ice maker capacity is small and drawers in freezer don’t feel strong