Customer Ratings & Reviews

I never write reviews. In fact, I created a Best Buy account just because I’m so frustrated with their customer service. When my fridge was delivered the delivery guy dented and scratched my fridge pretty bad on our island. Talk to customer service and they promised a $450 refund to keep it. I waited for almost 10 days and still saw nothing in my account. Call back and they told me that yes it will be refunded. Waited again finally just got off the phone with them today and they said they cannot do a refund but I’ll get a $450 gift card. I did purchase this refrigerator for over $2000. I have nothing else I really wanted to buy from them and was expecting a refund. I have been lied to and I have spent hours on the phone with their customer service. If you could even call them customer service. I have never felt so lied to you or felt a level of fraud from these people. The people in the store are great, but when you have to call the customer service, it is literally like a third world level of people just lying to you to get you off the phone so they can “” resolve this issue. Never have I ever felt so lie to. The refrigerator is great. This is not a reflection of the refrigerator even though it is damaged. This is the only way I could put a review on the Best Buy customer service.

A beautiful design with so much space inside. Everything runs smoothly and quietly. Perfectly matches the rest of the KitchenAid appliance line!

Though not happy to have to buy a new frig, cannot express how pleased we are with our new KitchenAid. The interior is so perfectly designed that there is ample room for everything! Love the exterior look also!

This is the most amazing fridge ever! Holds so much and makes everything so easy to see and reach. Cannot recommend it enough! And it’s gorgeous!

Great choice. Perfect size and works well. Would recommend

So far very nice refrigerator freezer. Have always had side by side so this is our first bottom freezer 3 door fridge. Wife wasn’t sure about it but after 3 weeks she really like it.

Nice size and layout for this french door refrigerator. Cools down nicely and is brightly lighted when open. Ice maker works very well making an abundance of ice.

Excellent space Beautiful in all aspects All the I was looking in a fridge

Perfection in the washing machine. I love my new purchase. I recommend it 100%.

I bought this fridge couple months ago work great lot of space

Love, Love this Kitchenaid refrigerator. I was not sure about getting the new type of freezer as a bottom drawer, but it holds a lot more than I thought it would! I also love how quiet this refrigerator runs, I can only hear a small noise when it is refilling with water.

It fits every thing we need for a family of 5 and there still space left

Almost 5 stars! We received this cadillac of refrigerator and noticed a scratch on the water dispenser area but Best Buy was quick to replace it. This refrigerator offers spacious and versatile compartments for perishable and non-perishable goods. The massive shelves can store plus size food items without worrying the door getting jammed. This piece of appliance is worth every dollar considering its reliability and quality. Highly recommended.

Great fridge and great design. Icemaker can be a little noisy but it's not a dealbreaker. Love the french doors.

crunching noise when sliding of drawer within the deep freeze section in and out. Technicians were not able to eliminate the crunching noise. Recommended unplugging of refrigerator whenever electronic control panel needs to be cleaned is unacceptable.

We had been looking at for sometime; in person, looking at ratings and what others have experiences. Great refrigerator and meets our family needs. Plenty of space which we need with two teenagers that are also athletes.

This KitchenAid French Door refrigerator is great. I love that you can rearrange the shelves to fit your needs. Love the middle tray that also pulls out and accommodate the larger platters. You can access the drawers without having to open both doors except for the cheese tray which should also be 2 separate trays to prevent having to open both doors.

I really like the look of this fridge and the quality of life features it provides. Like if I leave the fridge open too long it'll beep at me. The settings are on the front panel and it's easy/intuitive to adjust them while the fridge is closed. I also really appreciate the removable ice crusher so it can be washed.

It works great. very spacious I would recommend it for sure.

I like this Kitchen Aid refrigerator with the freezer on the bottom. It replaced a 30-year-old refrigerator. I like that it keeps food and frozen items at the perfect temperature. I like inside set up and changeable spaces. Icemaker makes cubes quickly and the shape fits into the bottle I drink from. I like the way the surface helps with not having a lot of fingerprints and easily wiped if there are. My only concern with today's products is that it probably won't last 30-40 years as all my others have.