Appliances Presidents’ Day SaleEnds 2/25. Limited quantities. No rainchecks.Shop now

Skip to contentGo to Product SearchGo to Footer
Main Content

Customer Ratings & Reviews

Loading...

Customer reviews

Rating 4.1 out of 5 stars with 875 reviews

Rating Filter

Rating by feature

  • Storage Capacity

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Design

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

81%would recommend to a friend

Customers are saying

Customers are pleased with the refrigerator's overall performance, design, capacity, size, and lighting. Many appreciate the pull-out shelves and the spaciousness it offers. However, some customers have expressed concerns about the ice maker's performance and the noise level of the refrigerator.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 13 Showing 241-260 of 875 reviews
  • Pros mentioned:
    Design, Overall performance

    Rated 5 out of 5 stars

    KitchenAid or bust!

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    KitchenAid is simply the best. Clean lines, great features.

    I would recommend this to a friend
  • Pros mentioned:
    Lighting

    Rated 5 out of 5 stars

    Enjoy the appearance

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Exterior is really well done. We like the appearance, especially the handles. The stainless seems to be easier to clean than our previous stainless fridge. Food is nice and cold throughout and well organized. Enjoy the LED lighting inside and plenty of freezer space for our family of 5. The water and ice dispenser seem to work better than our previous fridge.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Abysmal product delivery and installation service

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this fridge from best buy and was very excited to receive delivery after a 2 month wait period. But I was met with disappointment after disappointment. Started with the delivery date. I had scheduled a delivery and completed my checklist weeks in advance, but randomly they cancelled it on the day of. Then, they rescheduled the delivery for 3 days later, which also they delivered 4 hours outside of their delivery window. And the kicker, at the time of the delivery, their guy checked delivery and installation as complete, even though he wasn't near by. Atleast 40 miles away per the tracker. Then, 24 hours later, the fridge hasn't even cooled a degree. It's at room temperature and all my food has been spoilt. I called geek squad for a service, but they said they cannot show till 3 days later and the best thing to do was exchange. And then later the same day, someone showed up, barely waited for 30 seconds at the front door and just left. Then I see they had rescheduled the appointment to same day and cancelled the exchange appointment. Absolutely zero communication, no follow up, no service. Right now, this is a waste of my money. Never again, will I get a major appliance from best buy. I highly recommend other's the same.

    No, I would not recommend this to a friend
    • Brand response from KitchenAidTeam
      Posted .

      Hello! We are sorry to hear about this concern. Please reach out to Best Buy Customer Care at 1-888-237-8289 for further assistance. We hope this helps. KitchenAidBrand

  • Rated 4 out of 5 stars

    Cold refrigerator!

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good everything working as it should much quieter than our other GE refrigerator!!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Fridge review

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice but have a problem with my freezer door. Tech has been called and we will see if gets work.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Overall performance

    Rated 5 out of 5 stars

    So far great fridge!

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice finish and sleek design. Lager inside than appears. Ice and water in the door.

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    Quality Design

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not only is the outside sleek, but the interior gives you a lot of space. The freezer section is well designed with the different trays, allowing ease of finding items. The door has a big and tall section making it easy to use large bottles and pitchers.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A really nice and roomy refrigerator

    |
    |
    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this Kitchen Aid refrigerator and it is roomy enough for all our groceries, juices, etc… It has water filter that helps keep my watered filtered and a good taste I might say for myself. I highly recommend this refrigerator to anyone 100%

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Huge fridge

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like it but the price is a little too high. The doors don't open at 90 degree angle.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Quality product

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product, I loved it as its spacious and working as expected.

    I would recommend this to a friend
  • Cons mentioned:
    Ice maker performance, Noise level

    Rated 1 out of 5 stars

    Too Loud and no support from Best Buy

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This refrigerator is a very attractive looking appliance. However it is also very LOUD. There is a constant popping noise that sounds like popcorn. Also, the ice maker is extremely loud when filling up (But at least that only happens periodically). I contacted Best Buy and even though this product is only 78 days old and I have the extended protection plan through BB, they want to charge me to come out to fix it. I have also contacted Kitchenaid(Whirlpool) to see what they say, but nothing yet. If they come out and fix it without issue, I will change my review rating.

    No, I would not recommend this to a friend
    • Brand response from KitchenAidTeam
      Posted .

      Hello George, thank you for your review. We sincerely apologize for the concerns with your Refrigerator and would like to review this further for you. Please reach out to us via Facebook https://www.facebook.com/KitchenAid or Twitter @KitchenAidCare. We look forward to speaking with you. KitchenAidBrand

  • Rated 5 out of 5 stars

    Built to last

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was the fist piece of our kitchen remodel of our appliances . We wanted the KitchenAid brand because of the durability and quality that goes into products. whit a house full of children along with our grand children our refrigerator is the center of the kitchen. We have been nothing but happy with our purchase .

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Overall performance

    Rated 5 out of 5 stars

    Great Refrigerator!

    |
    |
    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great features. Very nice appearance and lots of storage. Excellent !!!

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    Kitchen aid french door refrigerator

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this new refigerator. I was surprised at how much food the frezer section holds compared to my older appliance, despite the fact that the freezer section is a slight bit less than my old one. The smarter design makes it far more useful and easy to find items even when it is well stoked.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Nice refrigerator

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice refrigerator. Love feature that sets how many ounces water to dispense. Good size freezer - I was concerned I was losing space compared to my previous side-by-side. No complaints to date except some of the tape on the pull out shelf is very hard to remove.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Mitchell Beck

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does any one make a ice dispenser where the ice ends up in the glass and not the floor?

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Nice fridge

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works like it should, my wife loves that it makes crushed ice

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Brand new Fridge came broken

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this Kitechn aid fridge along with few other appliances from Bestbuy and had it delivered to my home. When I installed the fridge I noticed it had side byside shelves that were not aligning properly even though they were on the same holes. It had broken rails for the drawer cabinets and the freezer section had some other broken piece in addition to it causing some condensation on my freezer door. In any case, I have a call into KA today to see what they can do. I have a 3 year extended warranty via the Best buy and they told me to go through KA support as first year is part of the manufacture warranty period. This was news to me as when BB sold me these appliances they had said, I was just a call away to their Geek squad for any support during the extended warranty. Eitherway, this is a lemon and I want KA/BB to swap this fridge with no questions asked.

    No, I would not recommend this to a friend
    • Brand response from KitchenAidTeam
      Posted .

      Hello unhappycustomer, thank you for your review. We sincerely apologize for the concerns with your KitchenAid® Refrigerator and would like to look further into this for you. Please feel free to reach out to us directly 1-800-422-1230, via Facebook https://www.facebook.com/KitchenAid/ or Twitter @KitchenAidCare. We look forward to speaking with you. KitchenAidBrand

  • Pros mentioned:
    Capacity

    Rated 4 out of 5 stars

    Nice appliance

    |
    |
    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. Offers a lot of space for food looks good.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Size

    Rated 5 out of 5 stars

    Love it

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it. The size is perfect and everything works well

    I would recommend this to a friend