Customer Ratings & Reviews

Just ordered the second service call, once for freezer seals leaking @ 3 mo. old but they still leak. Now the compressor. Warranty expires in 4 days! Other main issue is the left door stays open too often and the open door alarm is too quiet and stops sounding quickly. The only reason we purchased was it matches the other appliances, but never again. I should have heeded the other bad reviews.

Excellent replacement for our aging fridge, first rate installation. Much more room in exactly the same space. Delighted

Fridge is great. Delivered in the window that they scheduled it. The two men set it up and explained some things. Cleaned up the mess. All is great!

Efficient, great storage,good looking,and a great fit for our home…

We love our new refrigerator works exactly what we expected it fits perfectly.

Couldnt be more happy with our purchse! Im glad we went with kitchen aid

Love it ! Very wide and big. The interior is very elegant . Best refrigerator ever

On the second day after refrigerator was delivered, the freezer outside bottom of the lower compartment plastic part detached from it.

Refrigerator was delivered with a bad freezer seal which requires a full door replacement. Image shows a 4mm (3/16”) gap which exists on top and bottom of door. Warranty does cover repair, but the new door is not expected to arrive for at least six weeks according to the warranty repair service that was provided by kitchenaid. The seal is so bad the motor runs 24/7 and freezer is filling up with frost. I think the motor will burn up before the repair is made. If the motor doesn’t burn up, the freezer will definitely fill up with frost within that six week repair time. Very disappointed with the quality and warranty service.

Great fridge. No fingerprints! I love it! And it seems like there is so much room in both the fridge and the freezer. My husband likes that the on-door water dispenser shows you how many ounces you are getting. Very happy with our purchase.

We purchased this fridge after owning a popular brand that is fraught with lawsuits over its ice maker and various cooling issues. After that continuing nightmare, we can report that we love this fridge so far. It is very roomy and relatively quiet. The ice drop is muted, unlike the last brand where we could hear cubes drop in the bucket when we were upstairs. My family loves the automatic water feature and the ability to control how many ounces it dispenses. We had a minor issue of items freezing on the top shelf in the back, but quickly realized we were blocking the air vent. No issues with that since. The freezer is roomy- we have plenty of room for meat, vegetables, ice cream, frozen fruit and various other containers. Overall, this fridge is a huge improvement over our last one and it looks good too. It definitely has a more upscale appearance, which we love. We only wish we would have purchased this sooner.

This fridge has everything that a fridge should have (unless you want to watch Netflix in your kitchen, or other WiFi features...). I for one, do not need WiFi fridge stuff, so the massive storage options, premium look inside and out, and neat additions like a pizza holder in the freezer and sliding shelf in the refrigeration section will do. This refrigerator also has the ability to control temperatures in the freezer and fridge down to the specific degree, which is not available on other units. I find the measured dispense feature to also be very handy when I want to set a glass down and not physically press the dispenser button and wait (it sounds lazy of me, and it is, but it also lets me do other things in the kitchen at the same time). Ultimately we really like this appliance. It matches the premium look of our other KitchenAid kitchen appliances, and hopefully it will last long.

The review has more to do with the installation by Best Buy than the actual unit. The installers dented a door and broke off a bolt head while putting it in. They tried to cover up the broken bolt that holds on a door but I caught it. Best Buy is replacing the whole unit tomorrow (after 2 weeks). The only thing wrong with the refrigerator is that ever time you close the door, a component in the bottom somewhere rattles. Can't find it so it's inside the mechanics. Hopefully the replacement doesn't have this issue and it was part of the poor job the installers did the first time around

I was excited to find this refrigerator as an open box item. The tag said it was returned for scratches and residue but that everything worked. Now, let me be honest, this review is as much about Best Buy as it is the refrigerator. Remember, the Best Buy sticker said that the appliance worked. The store employee who assisted me was knowledgeable and polite. He helped me get signed up for the 18 months, no interest payment plan which I really needed. He arranged for the refrigerator to be delivered to my home a mere three days after the purchase (yes that was sarcastic.) The delivery crew was polite and efficient. They put the machine in my kitchen and gave me a number to call if there were problems. All good. I cleaned the stickers and things off the refrigerator, connected the water line, plugged it in, flushed out the water line. About a day later, after it had time to fully reach the temperature settings, I turned on the ice maker. A few hours later there was a puddle in the top shelf. I made sure the fridge was levelled properly and tried again. Water continued to leak from the top. Therefore I called the number I was given for help. The help line was polite and told me I would only have to wait seven days for a technician to come look at the appliance. Gee, seven more days of waiting, that's great (yes that was sarcasm too.) The technician arrived on the appointed day, looked at the refrigerator and said, "that's a manufacturers defect; I can't fix it." He called in the problem so that the store would know what was going on. That night I went back to the store, got credit for the bad refrigerator, and picked out a new one. This time I only had to wait four days for them to come remove the bad refrigerator and bring in the new one. Bottom line, I liked the look and features of this refrigerator, but Best Buy could have saved me a lot of missed work and frustration if they had labelled it properly from the start. I'm bummed it was a bad unit, but even more bummed about how much time was wasted in this whole process. To sum it all up, don't trust overhead ice makers that feed into the door.

This refrigerator works quite well. Ice maker produces a good quantity and speed. Looks nice. It makes a lot of weird noises. The ice and water dispensers are sub par but usable. The freezer storage is quite good. Overall is a good fridge and I would probably buy again but it isn’t the dream fridge.

We love this refrigerator. It is very quiet and the ice maker in the door is great. Lots of room and the adjustable shelves make storage a snap. Also looks great.

Absolutely Love it! Plenty of room for everything. Big PLUS having the pullout shelf. My baking sheets fit when marinating meats etc. Shelfs are removable for those pedal cakes! Freezer has tons of space, the removable tray is great for those little items that usually get lost in the freezer. I make and freeze margarita balls and fancy ice cubes that I store in this section. The LED lights in refrigerator are perfect - especially in the middle of the night raids to munch. I am very happy and highly recommend this KitchenAid 27 CuFt refrigerator!

In conclusion, the KitchenAid - 27 Cu. Ft. French Door Refrigerator with External Water and Ice Dispenser - Stainless Steel is a high-quality appliance that offers both style and functionality. While it may not suit everyone's need for space, it provides ample storage for most households. Its sleek design, convenient features, and reliable performance make it a great addition to any kitchen.

This refrigerator is super nice and we love the grey interior color versus the standard white. Very roomy and great shelving setup. The only drawback is that it is a bit noisy when making ice and dispersing water but if that doesn’t bother you it’s perfect!!!!

I love this fridge. It is very sleek and the compartments inside are very useful. It has great storage on the doors as well. I love that you can still get water with one of the doors open. It is spacious and perfect for a family. The freezer space is great too.