Customer Ratings & Reviews
- Model:
- KBSD708MPS
- SKU:
- 12372991
Rating by feature
- Storage Capacity
Rating 4.7 out of 5 stars
- Quality
Rating 4.2 out of 5 stars
- Design
Rating 4.7 out of 5 stars
to a friend
Terrible experience!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy delivery canceled 7 times on me. When it was finally delivered over a month later the freezer broke 1 day after delivery. They are now saying i have to wait another month for a replacement. Absolutely horrible experience with Best Buy and this refrigerator. I would avoid buying any large purchases from them especially refrigerators!
No, I would not recommend this to a friendBrand response from KitchenAidTeam
Posted .Hello! We are sorry to hear about this concern. Please reach out to Best Buy Customer Care at 1-888-237-8289 for further assistance. We hope this helps.
defective refrigerator upon installation
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this since my old KitchenAid refig stopped working. The local authorized repair shop Appliance Hospital sent a technician, after a $3500 bill and several replacement parts, the old refig still refused to work. So I turned to Best Buy for replacement with a newer version. I don’t have complaint about the salespeople from Best Buy. However, the new KitchenAid refrigerator did not work upon installation. No water or ice came out, the cooling system was a failure too. Best Buy sent Geek Squad to check the refrig and confirmed it defective and not repairable. Right now this huge KitchenAid steel monster just set in the countertop doing nothing but sucking the electricity and making strange noises. Sales informed me that all the 48” refrigerators are back ordered. So I have to wait for a replacement maybe available next year! I don’t recommend this product or any KitchenAid electronic kitchen appliances! I had another dead KitchenAid appliance, an expensive food processor, from Best Buy two years ago.
No, I would not recommend this to a friendBrand response from KitchenAidTeam
Posted .Thank you for sharing your experience with us, DavidZ. We apologize for the concerns that you are experiencing with your Refrigerator, and would like the opportunity to see if we can help. Please reach out to us via Facebook https://www.facebook.com/KitchenAid or Twitter @KitchenAidCare. We look forward to speaking with you.
Defective product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Defective product from the beginning. Cooling on the fresh food section never worked. It took Whirlpool three weeks to get a tech to come and look to tell us that this product had major defects. Kudos to Total Tech and Best Buy to switch out this defective product which is happening one month after the original installation
No, I would not recommend this to a friendBrand response from KitchenAidTeam
Posted .Thank you for sharing your experience with us, VenkataramanB. We apologize for the concerns that you are experiencing with your Refrigerator, and would like the opportunity to see if we can help. Please reach out to us directly via Facebook bit.ly/47Ys9Pm or Instagram bit.ly/45VKWcf We look forward to speaking with you.
Awful Refrigerator, where is the customer service
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awful fridge. Ice maker and water dispenser stopped working after one month. Freezer temp fluctuates. Had a repair person come out who found it to be the computer module, had to order a replacement fridge. This has now been backordered for 2 months and all I get are new messages from Best Buy that the delivery is being delayed again. Today told replacement will take another 6 weeks. Extremely frustrated.
No, I would not recommend this to a friendBrand response from KitchenAidTeam
Posted .Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Refrigerator, and would like the opportunity to see if we can help. Please feel free to contact us directly via Facebook bit.ly/47Ys9Pm or Instagram bit.ly/45VKWcf We look forward to speaking with you.
Stopped working after 1 year
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The looks are nice, was very satisfied with it. But just after one year of use it stopped working. I had bought extended warranty to cover my investment. But the repair is taking too long - I have been without a functioning fridge for a month now. The repair has not resolved the issue and now there is 4-6 weeks of wait for control board. I regret buying this fridge.
No, I would not recommend this to a friendBrand response from KitchenAidTeam
Posted .Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Refrigerator, and would like the opportunity to see if we can help. Please feel free to contact us directly via Facebook bit.ly/47Ys9Pm or Instagram bit.ly/45VKWcf We look forward to speaking with you.
Take to much time
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The o ly i not like is the time i have to wait to get it i purchase in march and they said i goin to have delivery in agost
No, I would not recommend this to a friendBrand response from KitchenAidTeam
Posted .Hello! We are sorry to hear this. Please reach out to Best Buy Customer Care at 1-888-237-8289 for further assistance. We hope this helps.
KitchenAid refrigerator
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We purchased it but it still has not been delivered and service guy who was supposed to come and measure area for refrigerator never came on appointment date.
No, I would not recommend this to a friendBrand response from KitchenAidTeam
Posted .Hello! We are sorry to hear about this concern. Please reach out to Best Buy Customer Care at 1-888-237-8289 for further assistance. We hope this helps.