Customer Ratings & Reviews
- Model:
- KCGS550ESS
- SKU:
- 8636643
Rating by feature
- Value
Rating 4.2 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Customers are saying
Customers are pleased with the 30" Built-In Gas Cooktop's multiple burners, ease of cleaning, and attractive design. Many appreciate its performance and the sleek look it adds to their kitchens. While some users noted minor concerns about the knobs, the positive feedback on the cooktop's functionality and aesthetics outweighs these issues. The spacious cooking surface is also a frequently cited advantage.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Cleaning ease
Almost perfect...
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love the look and ease of installation. Bit frustrated that burners don't heat evenly (e.g. more flames on one side versus other). Hoping it is a matter of "burn in" and will rectify.
No, I would not recommend this to a friend - Cons mentioned:Knob quality
Design Flaw - Knobs burning hot cause grates sit h
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We really wanted to keep this cooktop because we bought two oven s and our dishwasher but there is a huge design flaw. When I cooked on it for the first time on the larger front burner when I went to lower the temperature my fingers were burned from touching the knob. Nothing to serious but I had to use an oven mitt to turn it off. Best buy said maybe that one was defective and offered to switch it out but the 2nd one had the same issue. The grate sits way to high and even when a pan is not on the burner the knobs get hot but you can't touch them when you try and cook something. So unfortunate because now we have to go with another brand.
No, I would not recommend this to a friendBrand response from KitchenAidTeam
Posted .Hello! We are sorry to hear about your concern. We would recommend contacting KitchenAid® at 1(800)422-1230. We are available M - F 8 am to 6 pm EST. They will be better able to assist you.
- Pros mentioned:Overall performance
Nice cooktop
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Cooktop works very well. Delivery was on time and setup was easy. Would recommend this product and Brand.
I would recommend this to a friend Wanted to love everything about it
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It takes forever to boil anything. Don't always want to use the middle burner for that. Also, for the price of this oven, you'd think the digital display panel could have a back-light option so you can see what you're doing without having to turn on a light -- even during the day!
I would recommend this to a friend- Pros mentioned:Overall performance
Low BTU
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nice looking cooktop. Knobs have heft, grates are well built and stainless finish seems scratch resistant however I should have looked more closely at the btu’s for each burner. I just assumed Kitchenaid would only make a high heat cooktop. It takes forever to cook using all burners except for the center. If you’re used to having a high number for btu’s that can boil a pot of water in less than 20 minutes keep searching. If you’re only into looks this one checks the box.
No, I would not recommend this to a friend Great if you dont plan on cooking
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Looks great but the grates are too high from flame. The center burners is only one that can even think about boiling water. This a horrible design flaw. We thought about cutting the 1/2" feet off but why? Praying we can return. Yes we have plenty of gas pressure as we had to run a direct gas line to the cooktop.
No, I would not recommend this to a friend- Cons mentioned:Knob quality
KitchenAid service one start
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I gave one star for KitchenAid service. This is very nice cooktop and we love it. BUT there are these rubber pads under the grate that if you loose one, KitchenAid don't sell them and saying you have to buy a new grate that costs more than 200$. I didn't expect such service from the KitchenAid, when they supposed to keep parts.
No, I would not recommend this to a friendBrand response from KitchenAidTeam
Posted .Hello James, thank you for your review. We sincerely apologize for the concerns with your appliance and would like to review this further for you. Please reach out to us via Facebook https://www.facebook.com/KitchenAid or Twitter @KitchenAidCare. We look forward to speaking with you
Best buy charges about $200 to restock the item
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best buy charged me $182 to restock the item. I thought item was ok, but because best buy didn't have the items in store to to formulate a real opinion, you have to order it to see if it's everything you want.
No, I would not recommend this to a friend