Customer Ratings & Reviews

We prefer the gas cooktop over the electric coil burners.

Great product. The price was really good. Best quality

Nice but the stove is scratched up already. The stainless material on the cooktop is not good.

Kichen Ald Gas Stainless Steel Cooktop does a decent job of cooking, however it is hard to clean and the product gets scratched up too easily.

Picked our stovetop up at the our BB store mid-June. Had it installed July 1 and one of the burners does not ignite. Waiting for repair company to come fix it.

After months of waiting after paying thousands upfront, nothing was installed. When your installers showed up to take measurements and had to ask me to borrow a tape measure, I should have known this was going to be a disaster. What a waste of time.

Best Buy is a scam of a company who stole my property and refused to own up to the issue never got this item they are thieves and took my money

the installation of the cooktop was acceptable except for all the dirt left inside the kitchen island

I wanted to wait a good while before reviewing this, as it's important to live with a product like this before passing judgement. It's been almost a year now since I purchased this at Best Buy. I cook often and make some labor intensive meals, so I'm pretty demanding of my cooktop. This 36" downdraft gas cooktop from Kitchen Aid is worth the money. I'm very satisfied. Many have questions about the effectiveness of the downdraft. While it's not as good as a traditional over the cooktop hood, it does a good enough job for us. No, it does not get rid of 100% the steam, etc. from whatever you're cooking, but when you don't have the option of a regular hood, this is more than adequate. I've had both hood and downdraft, and honestly, the difference isn't that big of a deal. If you're frying bacon, it doesn't matter if you have a downdraft or a hood, you'll have a similar result. Your kitchen/home will still smell like bacon. If I had to guess, I'd say it's at least 75% as good as a high CFM hood. In other words, it works just fine. In certain cooking situations, I use a simple trick to divert a majority of the steam or smoke to the downdraft by positioning a lid just off the pan/pot on the same side as the fan. It's pretty effective at catching the bulk of the exhaust. You'll see what I mean if you experiment a little with it. The downdraft compartment is easy to clean and the fan itself isn't overly noisy, although I rarely use it in the medium or high position. The low works good enough for me. The smallest burner is great for low, low simmering and the larger ones really put out some heat, boiling water faster than any cooktop/stove I've had in the past. There is plenty of room for multiple larger pots and pans at the same time without seeming crowded. It looks nice, is very easy to clean and has a sturdy, heavy duty feel to it. I'm very happy with this cooktop, and would gladly recommend it to anyone who's seriously into cooking.

Cheap quality. Stainless steel scratches easy. Junk brand.

I love it. The one piece model is the best. The solid grates makes cooking large items easy.

Purchased to install during kithen renovations. Has not yet been installed. Ask me in a month.

What the heck best buy I will not be buying any thing from you again for your resent comment on a court case

I very recently bought this and its too early to give an honest opinion. But it's look is very nice. Performance is really good so far. It goes very well with our kitchen. I would recommend

This Kitchenaid down draft gas cooktop is top notch. It is very simple to use and cooks food beautifully.

This cooktop is excellent! High quality, easy to use and beautiful.

We had our 36" countertop installed 11/25/2024. The ignitor would not stop "clicking" for any of the knob settings. We called the KitchenAid customer service number to schedule service for 11/27. Kitchen Aid subcontracted the service to OC Appliance. No service technician showed up for the service date. Two weeks later, a technician from OC Appliance showed up and replaced a board with no resolution to the issue. A week later the same technician returned to replace a harness with no resolution to the issue. After scheduling for a follow-on visit, the technician never returned. We never heard back from this technician and attempts to reach them went unanswered. We reached out to KitchenAid to reschedule service for 12/13 with Appliance Market and no one showed up. We reached out to KitchenAid again on Jan 31, Feb 3, Feb 28, Mar 3, and Mar 4. Not once did the any of the subcontracted companies show up nor did we receive any communication stating otherwise. KitchenAid customer service refuses to help repair or replace the faulty countertop. The last 6 customer service employees we've spoken with have only suggested they schedule service, but service NEVER shows up. Buy another brand that cares about their customers. KitchenAid does not.