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Customer Ratings & Reviews

$3,509.99

Customer reviews

Rating 4.2 out of 5 stars with 85 reviews

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  • Quality

    Rating 4.0 out of 5 stars

  • Value

    Rating 3.7 out of 5 stars

  • Ease of Use

    Rating 3.9 out of 5 stars

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86%would recommend to a friend

Customers are saying

Customers are satisfied with the water dispenser, noting its convenient location and ease of use. The refrigerator's height is also frequently praised for its suitability and extra space. However, some customers expressed concerns about the shelf design and the door seals, citing issues with storage space and the doors' functionality. Improvements to shelf design and door sealing mechanisms would enhance the overall user experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 4 Showing 61-80 of 85 reviews
  • Pros mentioned:
    Appearance

    Rated 5 out of 5 stars

    Good Product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well, solid in performance and value. Definitely recommend

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    I am very happily with this new fridge.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would purchase this again. This is larger than I thought.

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 4 out of 5 stars

    Great option for someone replacing an appliance

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Even though the refrigerator was an open box sale I was able to have a carpenter "build" new panels for my new refrigerator from an old built in unit. This option gave my the convenience of having the new fridge seem as though it was originally designed to be there. Sorry I don't have a photo as I'm now looking for appliance/cabinet hardware to match all.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Refrigerator

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great interior layout with nicely adjustable shelves. Love the wine bottle rack, and the inside freezer ice compartment with a scoop instead of accessing the ice/water on the outside, which constantly needs to be cleaned.

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 1 out of 5 stars

    Defective open box item

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got a great deal on this fridge as an open box item. Basically for a third of the price. Was pleased on instillation. Gorgeous unit, beautiful design, excellent lighting. Unfortunately, it came without a footplate, so we called and the Geek squad came out. They took one look at the unit, and noticed ice accumulation on the ledge of the freezer pull out. They said this meant the unit was defective and had to be replaced. Since this was an open box unit, we could not simply replace it. Had to buy a different "new" refrigerator, and they carted this beautiful, great deal, but defective one away.

    I would recommend this to a friend
    • Brand response from KitchenAidTeam
      Posted .

      Hello SFLA, thank you for your review. We sincerely apologize for the concerns with your Refrigerator and would like to look further into this for you. Please feel free to reach out to us directly 1-800-422-1230, via Facebook https://www.facebook.com/KitchenAid or Twitter @KitchenAidCare. We look forward to speaking with you. KitchenAidBrand

  • Rated 1 out of 5 stars

    Panel ready and no handles

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this panel-ready refrigerator for our new home, currently under construction. We are having custom wood panels made for the refrigerator to match the kitchen cabinets. This refrigerator is sold without handles. Yes, really...no handles.. Finding appropriate handles is like searching for hens teeth; i.e. there are none commonly available. After extensive sleuthing, I found handles, handle mounts, and mounting screws (all of which are required) available from Whirlpool (KitchenAid). I ordered the parts about 3 weeks ago. All are on back order with no anticipated delivery date. This is not good .

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    disappointed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this beautiful machine and sadly it never worked. It never turned on and I tried every which way. I had to return it and get an LG

    No, I would not recommend this to a friend
    • Brand response from KitchenAidTeam
      Posted .

      Dear varaiza666
      Thank you for your feedback regarding your KitchenAid® Refrigerator. We're sorry that we have lost your trust in our Brand Appliance and hope that in the future you give us the opportunity to redeem your trust in us.Thank you.
      KitchenAid® Social Care KitchenAidBrand

  • Rated 5 out of 5 stars

    Good product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Once the refrigerator doors were balanced, so they would close as expected, it’s been terrific!

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    looks great but...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    looks great but the inner french door flap top attachment broke on the 3rd day! Getting the ref replaced and will find out if this was a freak occurrence or if they are all have the same problem.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Dishonest Sales manager

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Appliance kept getting delayed and pushed months back on delivery. I feel the sales manager was not honest about availability. I also lost my certicates on this purchase when i canceled the order. Overall i was extremely disappointed with my experience and will not try to buy an Appliance here again.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Just what wife wanted

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was just what my wife wanted and price is good. She looked at many refrigerator and thus met her requirements.

    I would recommend this to a friend
  • Pros mentioned:
    Water dispenser

    Rated 5 out of 5 stars

    love, love, love it!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I did months of research on many refrigerators before purchasing. This one is so well laid out, lovely deep dark black (did not want the stainless steel black bc it is not a true black.),love the water inside the fridge, to keep the door looking flat and clean. prefer no ice maker bc they are so noisy! am super satisfied.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Value

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Reviewing several appliance packages, found this to be top of the line package for kitchen appliances.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    new size fits well in space

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    good delivery time. delivery men were clean and very efficient.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Like it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good one, keep food fresh longer than my old one. Like it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good service. Delivery on time. Easy to make an order change.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love this refrigerator

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thanks to Best Buy for helping me in an emergency on Memorial Day.

    I would recommend this to a friend
  • Pros mentioned:
    Appearance

    Rated 5 out of 5 stars

    Fabulous Frige

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Extremely happy with my purchase. Its everything I anticipated.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Fit, color and lemon

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I didn't know that this fridge would not fit fully enclosed. It's black and the sides stick out by design. The cabinet painter painted the sides and it looked fine. The problem was not the doors sticking out it was that the fridge wouldn't cool. Best Buy was great. I called and they immediately ordered me a new one. My issue is that I have to wait over a month for a relacement and have to pay for the doors to be repainted and have to pay for take out as we got rid of our old fridge when this one was installed.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Faulty assembly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our refridgerator was not properly assembled. Front doors do not work.

    No, I would not recommend this to a friend