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Customer Ratings & Reviews

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Customer reviews

Rating 3.9 out of 5 stars with 1274 reviews

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Rating by feature

  • Storage Capacity

    Rating 4.3 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Design

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

73%would recommend to a friend

Customers are saying

Customers find value in the 23.8 Cu. Ft. French Door Counter-Depth Refrigerator's design, overall performance, and capacity. Many appreciate its size, lighting, and various features. However, some customers have expressed concerns about the ice maker and the noise level of the refrigerator.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 23 Showing 441-460 of 1,274 reviews
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    My wife loves this refrigerator

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When I built my home, I ordered this refrigerator. For some reason it was not available when it was time to install my appliance package. I waiter 10 months and had to fight to get the company to provide it. That is now behind me and my wife loves this refrigerator! It is beautiful in and out and is fairly quiet.

    I would recommend this to a friend
  • Cons mentioned:
    Ice maker

    Rated 5 out of 5 stars

    Definitely a high-end Refrigerator

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had purchased an expensive Samsung a while back. The ice-maker kept freezing up and couldn't be repaired. We exchanged the refrigerator and because the Samsung had never re-engineered their ice-maker we upgraded to the Kitchen Aid. Well worth the cost of the upgrade!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looking around for the right refrigerator. Once we found the model, we shopped everyone and Best Buy had the best price. Their installation team was professional and took the time to talk to us a bit about features on the refrigerator.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely love! I have unfortunately had bad experiences with other brands such as Samsung and Frigidaire only lasting 3-5 years and have beyond pleased with the Kitchen-Aid. It’s so quiet and the auto close drawers are deluxe!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Kitchenaid refrigerator

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My new Kitchenaid refrigerator is amazing!! The black stainless steel is a very nice look! If I ever decide to move my Kitchenaid Refrigerator is coming with us!!!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 3 out of 5 stars

    Has a darker finish than other appliances

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Because the refrigerator has the anti-fingerprint coating, it is darker than our other stainless steel appliances. We were not informed of this when we purchased, so we are disappointed. Other than the slightly darker color, the refrigerator functions as expected.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    Love this fridge

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I looked at a lot of refrigerators before deciding on this one but I really liked the look of the KitchenAid and I especially liked the stainless print shield option. My only complaint is that the ice maker is so small.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Frustrated customer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sales person at Best Buy was great until it was determined I have a defective appliance. And there was no accountability from anyone at Best Buy. . It was my responsibility to work through the potential repair,. The service continued to go down quickly from there. My refrigerator arrived on 12/21/20. The delivery/set up people could run out of my house quick enough scratching my new hardwood floors. They Told me to wait 24 hours for refrigerator to meet necessary temperatures. After purchasing food and coming home the refrigerator was not cooling/freezing at all. I went to to store and was passed around and around from dept to dept. The sales person gave me his cellphone and the “resolution “ number. After still not getting anywhere i called the resolution to which they told me they don’t handle i would have to call the manufacturer. So I have been without a refrigerator for almost a week. The repair service came yesterday and will return today with a part to hopefully fix it. This was my first experience with purchasing appliances via Best Buy. And it was not a pleasant one.

    No, I would not recommend this to a friend
    • Brand response from KitchenAidTeam
      Posted .

      We sincerely regret the frustration and inconvenience you experienced, and we will forward a copy of your concerns to the appropriate departments for future updates. KitchenAidBrand

  • Rated 5 out of 5 stars

    I love the beautiful style

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I waited 6 months for this fridge, I liked the quietness and the container on door that whole 20 extra large eggs and the sliding shelf for occasional tall container. It’s also large inside.

    I would recommend this to a friend
  • Cons mentioned:
    Ice maker

    Rated 5 out of 5 stars

    Stylish and Functional

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love this refrigerator. It is roomy and spacious and stylish too. The ice maker makes small ice cubes which are nice, would be better if it made more ice, but will buy an additional ice maker.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Perfect fridge!!!

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful fridge!! Super quiet!! Has lots of features (auto fill & makes tons of ice - we have never run out of ice). Also doesn’t show smudges at all - and easy to clean.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Kitchen Aid french door refrigerator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing quality in this KitchenAid refrigerator. Several great upgrades. Extra insulation in the doors so you don’t hear the ice cubes fall when they are being made. Excellent interior lights

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    A+ great deal on a an open box item.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A+ great deal on a an open box item. Saved over 40% on a high-dollar item

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great Buy!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Magnificent appliance time honored brand with all the bells and whistles...great buy..expensive but competitively priced..ad easily financed with Best Buy

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 4 out of 5 stars

    Love it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just love it . Modern design that fits perfectly in our home.

    I would recommend this to a friend
  • Cons mentioned:
    Noise level

    Rated 4 out of 5 stars

    Coil whine

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fridge has coil whine while doors are closed. When you open door coil whine stops.

    I would recommend this to a friend
  • Cons mentioned:
    Ice maker

    Rated 4 out of 5 stars

    love it!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the fridge is beautiful and my friends love the interior look. however, the ice maker is just a bit noisy while making the ice and there is only ONE light in the freezer! very dark down there! but the rest is beautiful and im very happy!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Best of the best

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I dont know why people complain about this refrigerator, is the best money can buy , the quality of this refrigerator is amazing

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    LG French Door Fridge

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice french door fridge - makes two kinds of ice! I have had it two weeks and happy with how fridge is organized inside with fruit and veggie bins and dairy/deli drawer. Works well in my kitchen!

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 4 out of 5 stars

    Just deleveried a few days ago

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We just got this fridge, everything is great so far hopefully it stays that way.

    I would recommend this to a friend