Customer Ratings & Reviews

i just get this so far not bad it look very big in out side but the inside not

This refrigerator was very esthetically pleasing, and Smee wanted a counter depth. So win win, until we got it and very quickly realized that it makes ridiculous amounts of noise. At first we thought that it is working overtime, making ice and all that. We are two months in now and the noise and constant vibrations coming from it are starting to drive me crazy. It literally sounds like a running car outside your window. The muffled buzzing non-stop. We tried to get noise reducing mat, but I am afraid it made it worse. It really starts to work overtime.

I really wanted to love this fridge because it’s beautifully designed and the rest of my kitchen is KitchenAid products. It’s been 9 months with this fridge and I am having the same issues over and over again. Like many other reviewers noted - it doesn’t do it’s most important job - which is keeping your food cold! The first warning sign was that ice machine stopped working. Then I noticed that the food in the freezer melted. Then the temperature of the fridge was 20 degrees above what I had set to be. Had someone come in January to fix the issue - which took two visits and having to wait almost a month for parts. It’s May and I am having the same issue again. What good is a fridge if your food constantly goes bad? I’m so sad and at this point wish that I could get a completely new and different fridge. Do yourself a favor and do not purchase this fridge.

Beautiful inside and out. Functional, innovative and good capacity, but who couldn’t use a little more room in the fridge? Wish the shelves had a little more adjustment capability, but other than that, it is a great fit for my family and kitchen.

Well thought out design, a place for everything. So spacious, i like the freezer on the bottom, puts the refrigerator space at eye level. Very pricey, hope it lasts.

Still getting used to the new design, but I'm loving it! There's room for everything and nothing gets lost as so often happens in other fridges. Produce seems to last a lot longer compared to my old fridge, I love the size and shape of the ice cubes too!

Sometimes the motor kicks in and it can get a little loud. The left side door close is a little loud and jarring. Love the ice and other features. Inside is beautiful.

I like this refrigerator very much. It has many good features. However, the icemaker broke down at the 11 month point. It cannot be fixed. The entire door on the side where the icemaker is must be replaced. The repair man said 30 out of 40 appliances that he fixes every week are less than one year old and that the replacement parts are better than the originals. Thank goodness this broke down before one years time, however, KitchenAid has a good limited warranty for up to 10 years. One of the few.

If you are reading this review, I beg you. DO NOT BUY this fridge. I know it is beautiful and you will hope that it doesn't break with you, but it will. Ours broke down completely after exactly 13 months we bought it. KitchenAid was gracious enough to offer a 1 time only repair as a courtesy since we didn't have an extended warranty (We had BestBuy total tech.. Keep reading). As I'm writing this review, the technician just left our place and if you don't believe me, believe him: "This fridge is horrible. Buy the extended warranty, you will need it". FYI, the extended warranty is $250 per year. We are now waiting for a Compressor and a Drier. And if you are like us and signed up for BestBuy total tech as it is only $180 per year and it covers all appliances (We bought all appliances for a kitchen and a laundry from them) bear in mind that even though they do fix things, they are very busy. For the Fridge, we were able to secure an appointment 20 days in the future and that was just to diagnose the issue. Then they would request the parts and schedule another appointment. So if we were to use BestBuy, it would mean ~40 days without a fridge. I cancelled that as I was able to get KitchenAid to help. So be smart.. Best to get something with a higher rating and even better, try talking to a appliance repair shop. They know what is good out there.

Great fridge. Well lit, spacious and convenient. Water and ice features work great. Very pleased.

THIS APPLIANCE IS PERFECT FOR OUR HOME FITS PERFECT

Hi. The refrigerator is quite nice with flexible shelving, convenient and easy. Lots of storage , doors are sturdy with ample storages space. However two minor problems. 1. The right bottom fruit bin does not close all the way when using the auto close feature. appears the right side of the bin doesn’t completely close. 2. The lighting in the freezer draw is wholly inadequate. Barely see what’s in there at night. Needs another light fixture not just one that can display the entirety of the freezer. Or higher amp light bulb. Thanks

very nice fridge with plenty of space and beautiful design

Love the lights on inside. Great shelf space. Doors open wide to fit large platters in surprise pull out container if you want to marinate meats. Freezer give a lot of space Easy to pull drawer open even when full of frozen items.

I love my new refrigerator! Lots of room and great for the space I have in my kitchen!! The coating on the outside of my black fridge creates no smearing or water stains!! I only wish the ice maker was bigger!

I love this refrigerator! The inside is platinum with a wood trim tray. Not your traditional white inside. Good size as well, not too big or too small. Could have used more space in bottom freezer, but still holds enough.

Had to replace the French door fridge we had because it quit working after 4 years. Found this one and really like it! Fingerprints are much less noticeable and easy to wipe off. Looks great and works perfect.

We love the our new refrigerator and all the new features it provides us. Especially, the ice maker that makes little ice cubes. The look is amazing, it flows with everything we have in our kitchen. SPOT ON purchase!

DO NOT BUY, unless you like spoiled food and not having a working fridge for months on end. This is my second one. The first lasted exactly a year. Ice maker was repaired twice, Compressor failed. Kitchen Aid was unable to repair. The local subcontracted service company couldn't even obtain parts. Says it's a sealed system and cannot be serviced. Like a fool I bought a new one also from Best Buy again. (They are great, KA is horrible) only because the entire kitchen was also Kitchen Aid, everything matched down to my cabinet handles. Everything from my cabinets to the appliances were brand new. Oven was repaired twice before it was replaced. Dishwasher came in damaged twice, compactor was damaged in delivery also. Microwave is great, never a problem. New refrigerator lasted 45 days before it started making noise again. Paradise appliance diagnosed as a failed temp sensor. I'm still without a fridge now for going on 3 weeks. Its worked 6 out of 9 weeks of owning. Paradise says this unit uses a conventional compressor that is of traditional design. Not as the last unit. Buyer beware, it's probably the most glamorous unit inside, ice maker is rubbish, Capacity is only a few cups. Takes the day to replenish. KitchenAids did ultimately buy the first unit back, took nearly 8 weeks to pick up and issue a refund check. So from having all appliances aside from microwave fail or arrive damaged to having to be financially burdened to buy another unit within a year to waiting forever for old unit to be picked up from the middle of my garage, Id say KA is a horribly unreliable good looking poorly made product. Bring back my parents avocado green Kenmore. Lasted for decades

Beautiful fridge, but I can only score it a 2 because the ice maker is terrible. It freezes up so the mechanism cannot turn, it produces too-thick trays of ice that will not break up, and there is now a water leak out the side of the front compartment that drains quickly onto the floor. For what this things costs, I should not be having these issues.