Customer Ratings & Reviews

This fridge is beautiful. But it is also a poorly designed, zero quality control, disaster waiting to happen. So what did I do? Purchase the best buy warranty thinking that would save me from all the terrible reviews I read. Nope, not at all. Made things worse. Now I'm two full weeks without a fridge and it may be weeks or months longer while we go through parts not available, incompetence, finger pointing, and a general lack of interest in delivering on promises. I'm a best buy fan but I will never again purchase a warranty from them. EVER. I have no history with KitchenAid, but I can promise you this will be my first and LAST KitchenAid purchase. If you are looking for kitchen artwork - go ahead and buy it. If you are a normal person trying to juggle ten thousand things already and don't have room for another massive headache and tons of expense then PLEASE PLEASE PLEASE listen to us in these reviews who are suffering and AVOID THIS FRIDGE AT ALL COSTS!

Awesome fridge, no complaints, nothing flimsy about it, very rigid and worth the extra money. Quality wise it compares to 8-10k refrigerators.

Loved the interior and the inside trays! Bought on 3/2019 and it broke on 9/2021. Its very small time for a $4400 refrigerator! And add to that components are back-ordered.

Love our new refrigerator from KitchenAid. It looks fantastic, low fingerprints and very spacious. Rate this appliance as a 5++

Awesome for us. Great delivery. Quality product. Love it..

It's a very nice fridge, except, the ice maker doesn't work and it is ridiculous that i have to purchase a separate ice maker.

I am writing to bring to your attention that my fridge KitchenAid - 23.8 Cu. Ft. French Door Counter-Depth Refrigerator - Stainless Steel Model:KRFC704FPS was Purchased on: July 27, 2022 and has stopped working AGAIN as of August . This is the second time. The fridge is no longer cooling and now has completely shut off, and despite checking the power supply and thermostat, it remains non-functional. I’ve contacted @BestBuy numerous times and have been given the run around for almost a month now. I need HELP

I purchased a full suite of Kitchenaid Black Stainless about a year ago including this high end refrigerator and have had nothing but problems. The stove was an out of box failure and Best Buy wouldn’t replace so I waited a month or so for a factory service person to fix it. Then the ice maker on the refrigerator stopped working. That took another month. Then the refrigerator stopped getting cold and was averaging about 58 degrees due to a faulty fan. That took another 2 months for a 3rd party company to fix. Today I noticed some scratches and a dent in the side of the door from where he took it off to change the fan. Kitchenaid will not replace it and I have to take it up with Integrity Factory Service in Gainesville, GA now. Uggh. Spent almost $8000, nothing but issues. Multiple days off work. Replaced everything in the fridge twice now. Stay away from this product.

Pros: - Great Looking - No problems after owning a year - Very customizable layout - consistent cool throughout; no frozen spots Cons: - ice dispenser in door is hard to control. 50% of the time you are picking a cube or 2 off the floor - ice making can be a bit noisy

Beautiful design overall. Inside casing looks a little cheap, but otherwise quiet.

Beautiful inside and out! Love the soft close drawers. Coming from a side by side the freezer has taken some time to get accustomed to. Dispensed cocktail size ice, prefer a larger cube.

This was one of the most expensive appliances I Have ever purchased. We were so excited at all it was promised to be. However, we have literally been fraught with disappointment from this unit. First we had to have a door replaced because it did not line up. Then the control menu started peeling off, so we had to have that repaired. Then the ice maker broke and needed to be replaced. Most recently, the compressor has broken and we are in the process of getting it fixed. I read through the other reviews and noticed other customers having similar problems and issues with the quality of this refrigerator. My advice, do not buy it. And if you do, be sure to get an extended warranty.

Great fridge high end except temperature panel peels off easy had to have it fixed other than that agreat addition..hopefully that is all the issue. Would have givenit a higher star but because of the temperature panel peeling off could not do it..

I did a lot of research and found this to be an outstanding buy. I love the French doors and the cooling is top notch. I would not hesitate to buy this if you're on the fence.

Overall the refrigerator is nice. The compressor is a bit louder than I would like, and it doesn’t have some of the nicer features you would find in the built-in models. That said, for a free standing refrigerator it is one of the nicer models I think you will find.

Love the look and the self closing drawers. Nice finish and plenty of space. Depth is perfect so you can see all your stuff without moving the whole fridge around.

Overall I like it. The only concern is I’m used to full size refrigerator instead of a counter depth. Other than that, it’s a nice mode.

This classy fridge is a plus in any kitchen. I love every feature, especially the roominess. We replaced a Samsung counter depth (horrible refrigerator) with this brand and model. The ice maker is working good, so far. The separate drawers and shelfing is a plus. Love my new refrigerator.

Solid purchase zero complaints. Really easy to set up the inside components easy access to items. Doors don't swing all the way back preventing them from hitting walls or cabinets

Well laid out, excellent access to filters and draws. excellent lighting inside and controls are hidden on the inside edge of the door so no gimmicky lights numbers to look at.