Customer Ratings & Reviews

I purchased the refrigerator two months ago. I have had ni droid issues with the evaporator and the freezer. The food continues to freeze in the refrigerator and melt in the freezer. The solution from the repair man is not to have so many milks in the refrigerator. I am constantly throwing out food. I paid close to $4,000 , is it too much to ask to replace it with a new one that works? I do not want my money just a working refrigerator.

What an upgrade for us. The interior is a dream. Brings that luxe feel to our kitchen. We've had it for almost 2 months and haven't had any issues with it!

The first one showed up noticably damaged. The second one showed up defective and couldn't get below 55 degrees. The third one doesn't have functioning water/ice. Still waiting on the fourth one to see if we can get a working Refrigerator one month later! Fingers crossed! :( At least Best Buy has been prompt to try to correct the multiple on-going issues

The most beautiful fridge I’ve ever had with all of the bells and whistles. Crossing my fingers it lasts for a VERY long time because the price tag is not small

Kitchenaid was a great choice when deciding what appliances to purchase. They look and operate perfectly and quietly. Great value for a high procuct.

This was a major update. So far all is well. Much easier to store and find what we need since organizing is flexible.

Excellent fit for our home! Tons of storage, drink cooler is an awesome feature, and energy efficient

With close to a $4000 price tag it has some quality issues. The fridge broke at 16 months - just literally stopped. Best Buy does not offer in home service repairs for this refrigerator. Buyer Beware - ask about service before you buy. this was not a good investment. The wood shelves and look is nice but quality and service matter more than looks. At this price point you have a lot more choices.

The one disappointment was the lack of lightning in the freezer space.

I wasn’t sure at first, but counter depth was the way to go. Besides the size, this is a great fridge; very functional and well organized.

The interior looks great with the platinum and wood trim and the wide format two door design is very easy to use and see items. The freezer design is easy to use also. But the icemakeer and water dispenser stopped working after one day and they have had to order a part and schedule repair, The service by Geek squad was excellent, though the ice maker design must use a problem

So good and nice and clean with a lot space and ice n water good

I love this refrigerator. There is plenty of space even though it's counter depth.

Hooked this up and ice maker is not working. Still waiting on Kitchen Aid to bring replacement part.

So far everything works great ! I would recommend this unit to everyone.

Love the fridge. Super stylish and flexible. Out old one (Samsung) stopped working after only 6 years. Need buy a Samsung. This one is great.

Very good. Inside of the fridge is gorgeous. Price is very reasonable.

The compressor on this refrigerator broke after 1 year and 1 month. I have been without a fridge for 4 weeks now, and even though I purchased Best Buy Total Tech Protection I am still waiting for Best Buy to address the issue. Have had 3 service calls and it is still not fixed. This product and Total Tech Protection are JUNK.

Very nice refrigerator and great experience at the Greenville Best Buy!

First KitchenAid appliance we’ve purchased. Very pricey but like the design and layout. First time we haven’t had a side by side so it’s taking a bit to get used to.