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Customer Ratings & Reviews

$2,699.99
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Customer reviews

Rating 4.4 out of 5 stars with 38 reviews

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Rating by feature

  • Storage Capacity

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Design

    Rating 4.6 out of 5 stars

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Cons mentioned filter

84%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-38 of 38 reviews
  • Rated 3 out of 5 stars

    Poorly made

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This looked like a well designed refrigerator. However, the day after it was installed, the water stopped working. The freezer compartment shelves are very flimsy and came off the runners. Unfortunately, we had to return it. I have ordered a GE.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Drawer stability

    Rated 2 out of 5 stars

    French door refrigerator.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Extremely disappointed with the interior quality. It wasn't apparent in the showroom that the drawers and side shelves are flimsy plastic.

    No, I would not recommend this to a friend
    • Brand response from KitchenAidTeam
      Posted .

      Thank you for reaching out to us and sharing your experience. We sincerely apologize that the features and characteristics of your current appliance model are not meeting your expectations. We understand how important it is for an appliance to suit your needs and household perfectly.

      We value your feedback and always strive to provide the best possible products. Please know that we offer a wide range of models, each with different features, technologies, and accessories, designed to cater to the diverse needs of our customers.

      We apologize if a specific operating characteristic or feature has proven unsatisfactory and for any resulting inconvenience. We greatly appreciate your providing this valuable feedback. KitchenAidBrand

  • Pros mentioned:
    Interior design

    Rated 5 out of 5 stars

    High Quality Fridge

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very impressed with the quality of this fridge. We’ve had it for a few weeks now and haven’t had any issues! There is ample space inside and everything is easy to access. The color is also GORGEOUS and looks even better in person.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Refrigerator

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the space inside. SPACIOUS Well built Outside/exterior is smudge proof

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Connieb

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our custom cabinets were made for the Electrolux frig/freezer and it died! We went on a frantic search and found this KitchenAid. It fits my space perfectly. We decided to wait several days over other places that had one in stock due to our good experience with Best Buy. It is well list and cools everything perfectly in all locations. Now, I'm glad the Electrolux died!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Kitchen aid reftigerator

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with refrigerator. Great size for our two person household. Adequate storage in refrigerator and freezer. We were unsure of indoor water and ice, but it has worked out fine. Delivery was delayed for about a month, but I assume that was manufacturer related. Actual delivery was on time and efficient. Removal of old unit and installation of new unit was excellent.

    I would recommend this to a friend
  • Cons mentioned:
    Drawer stability

    Rated 4 out of 5 stars

    KitchenAid fridge

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the guides/rollers on the freshness door could be more stable, the drawer slides but does not track very well.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Whirlpool

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The refrigerator is suppose to be delivered today. But, I have yet to get notice of an approximate time. Prior to this we encountered a problem in setting up an earlier date to receive it so that we would have a working refrigerator for a large family event we had this past Saturday. We limped through it using the partially operating refrigerator and an old one in the basement, which isn't cooling that well either.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Interior design

    Rated 5 out of 5 stars

    New build

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice interior, lighting is awesome, hook up very easy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Solid machine so far

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have only had it fridge for a week but so far it is a solid machine. I steel handles feel much stronger than others I have tried.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Handsome, but is KitchenAid still a premium brand?

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pros: Attractive upscale design, good refrigerator space Cons: Small freezer, unnecessary sabbath mode, ice maker easily spills overflow...and our first unit was immediately returned because the water dispenser did not work. The second unit the water dispenser was leaking and needed an immediate repair. Touchpad control panel is right where you're going to put your hand every time you want to open the refrigerator door... So expect some buttons to get activated unintentionally.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Very happy with this frig.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this refrigetator. The shelves adjust so I can accomodate for tall pitchers and items that don't need much height. Unlike a side-by-side there's room for long trays.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Counter depth kitchen aid

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the fridge but it was delivered with a slight dent in the door.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    KitchenAid Counter Depth

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great looking and super quiet. Water tap is inside instead of taking up so much inside space.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Kitchen Aid

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Functional interior and shelf flexible layout is useful. Pull out freezer is easy to use.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    KitchenAid Counter-Depth Fridge

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Exactly the refrigerator upgrade we were looking for...we absolutely love it!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Purchase Quality

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an upgrade from a "Lemon" Samsung Refrigerator that was purchased in September 2025.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Selling fridge not available

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the 11th day and there is no fridge called them and dont know when it will arrive why sell fridge you don't have

    No, I would not recommend this to a friend
    • Brand response from KitchenAidTeam
      Posted .

      Hi there! We're genuinely sorry to hear about the experience you had with Best Buy. While our reviews focus on the product and your individual experience using it, we absolutely want to make sure you get the help you need.

      Please feel free to reach out to Best Buy Customer Care directly for further assistance at 1-888-237-8289.

      We hope this helps you get things sorted out quickly! KitchenAidBrand