Customer Ratings & Reviews

Gets cold pretty quickly and has nice lighting. Not very fingerprint proof. Ice make is a little loud but overall, the fridge is very nice. Keeps things nice and cold. But, for the price, it should have the fancy front door or wifi or tv screen in it.

I purchased a brand-new $3,200 KitchenAid refrigerator on 2/21 and on 3/9 the icemaker stopped working. I am told by KitchenAid I will have the replacement icemaker by 8/16. That is just unacceptable to me, I would never buy a KitchenAid product again. If you want to read all the painful details, they are listed below. I purchased this product on 2/21/23. After it was installed, it would not make ice unless it was on fast ice mode. I called KitchenAid and they gave me a list of things to check. None of which corrected the problem. So, I asked them to replace the icemaker. They said the icemaker was working so they could not replace it under warranty. By 3/9 it stopped working completely. I called KitchenAid again and they said they would send out an authorized repair service. Two weeks later Field Supply & Service contacted me to set up an appointment to replace the icemaker. Now we are into mid-March. The service rep comes out, takes a look at the refrigerator and determines the icemaker is bad. But unfortunately that icemaker is on back order and will take 2 to 3 weeks to get it. Four weeks late I call Field Supply & Service and asked if they got the replacement icemaker and they said it was still on backorder but they would check on it. Now I am in mid-April and still don't have a working icemaker. In the beginning of June, I called Field Supply & Service and again asked them if they got the replacement icemaker. They said they did not receive it but would check on it. On June 16th I call KitchenAid and complained that since Mach I had not had a working icemaker and that Field Supply & Service keeps telling me the icemaker is on back order. So, on June 16th I asked KitchenAid why it was taking so long to get the part. The told me they have a 21-day part replacement policy but Field Supply & Service never informed them of the backorder. But I would have the icemaker in 21 days. On 7/17 I called KitchenAid and asked them when they would be coming out to replace my icemaker. They informed me that it was 21 business days. I said OK it been a month, where is the icemaker? They told me that Field Supply & Service did not place the backorder through KitchenAid so they canceled the 21-day replacement part guarantee. But they would get back involved but it will take another 21 business days. I will get the replacement icemaker by 8/16. That is totally unacceptable that must go from 3/9 to 8/16 without a working icemaker on a brand-new refrigerator. They apologize and sorry you to death but do nothing to quickly resolve the problem. I asked to speak to a manager but I only got to talk to a supervisor that again only apologized and sorry me to death. I asked for an email address of a manager in customer service but they will not give that out. You are just out there on your own.

We've had our KitchenAid for over a month now and we love it. The self closing slide drawers are convenient and cool. The ice maker and water on the door are great, the ice comes out fast and plentiful. So far it's awesome

I have been looking at this one refrigerator for at least 4 years now when ever I am at a Best Buy in Austin Texas or Bee Cave Tex. and even Dallas Texas. Even now its about 1000. 00 more but I do not care. I save up the money and paid cash. This is the best i have ever seen! The two men who delivered it were so nice and helpful to explain everything about it!! I have been buying 3 TV's DVD players even a washing machine, all kinds of game players for my son and movies and music cd's and several phones for my wife all over the past 15 years. Great company!!

love the space but it is making a funny noise and a repair man was suppose to come today and he did not show

I’m very happy with this refrigerator. It is very roomy and so easy to organize. The freezer compartments keep items separated so things won’t get lost at the bottom.

Great refrigerator with lots of room and draw space

Wish it had a little more space in it. But so far it is working great.

I absolutely love this refrigerator! It has plenty of room and looks very nice in my new kitchen!!

We had a 2 year old Samsung that looked nice and cooled nice. The problem was the ice maker. It would freeze up twice a week. We had friends that had purchased this KitchenAid refrigerator about 18 months ago and they really liked it. We went online and looked at it and we really felt like this was the way to go. It has been great! The ice maker, along with everything else works perfectly. This is a very nice looking addition to our kitchen. The installation was quick. The guys were very courteous and cleaned up after the install.

We have had our refrigerator for about three days now.and I am so pleased.its super .the storage is so amazing.i am completely satisfied.we got the black stainless and it looks great

A beautiful frig, has all you can ask for. Special led lighting, special drawers for different types of food, and a freezer that allows you to organize you frozen food in a better way.

Very spacious and stunning looking in and outside. Love all the compartments, makes it easy to keep your groceries organized.

Refrigerator works very well. It is very quiet. Interior is well designed and has a flexible layout. It easily accommodates everything we need to place in it. It provides plenty of ice.

This fridge works great but what sold me was the look for our new house. It is one of the first things everyone comments on.

Its a beautiful and elegant refrigerator love all space

This is the fridge of all my dreams!!! There is so much space! Works great and I love it!! It also make really great ice!!

This refrigerator looks awesome in my kitchen, I love that the panels are flat instead of rounded like most. It feels very heavy duty and looks high quality. So far it functions perfectly.

So many features that I don't know where to begin. The smudge resistant stainless steel, the soft close drawers, the customized compartments or just the overall size. I love it all.

My wife picked this out and we love it. It's functions perfectly and we love they way it looks. I would recommend this fridge to anyone. The price is high but you will love it.