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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 511 reviews

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Rating by feature

  • Storage Capacity

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Design

    Rating 4.5 out of 5 stars

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Cons mentioned filter

84%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 12 Showing 221-240 of 511 reviews
  • Rated 5 out of 5 stars

    Great refrigerator!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We bought this Kitchenaid refrigerator to replace the Samsung refrigerator that came with our new house. It has been a HUGE improvement. I love that it tells you how much water is dispensing into your cup!

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    KitchenAid French Door Refrigerator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    beautiful design. well organized shelving for food storage.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Kitchen aid fridge

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall I am very happy with my fridge, however one of my deli doors does not close properly

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    Fridge

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m loving my new fridge. The design in the inside is very sharp and looking really good and nice. Very spacious and looks really good.price is just right and I got discount during Black Friday

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    After two, inside of a month, we switched brands

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a terrible product! We had two. After a few days, the first began to collect water on top of the freezer drawer gasket. Attempts to get the gasket to seal better were useless. We sent it back and received a 2nd one. We had the same problem. Also, the freezer is inadequately lit. The faux wood and chrome plastic in the refrigerator compartment give this model a cheap look. I'm sure it won't wear well. We finally decided to replace it with a GE Profile. The GE quality seems better overall - time will tell. We have an older KitchenAid dishwasher, and it is a nice product. I don't know if there is a problem with this model or if they've cheapened the KitchenAid brand. I do want to add that Best Buy's customer service was very helpful. There was a 3rd fridge that arrived dented, and we turned it away. Even though it took four tries, Best Buy didn't waiver in their effort to help us.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Excellent refrigerator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a very good refrigerator. I like that it has lots of space and I especially like the pull out shelf. The ice container is easy to get at if you want to get at the ice without using the dispenser in the outside door.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Very satisfied

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent Product ! Fast shipping ! Would highly recommend !

    I would recommend this to a friend
  • Cons mentioned:
    Ice maker performance

    Rated 3 out of 5 stars

    Subpar Ice Maker

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have had constant issues with the ice cube maker leaking, freezing, and not producing ice. A technician came out to fix it and has not been able to go to max ice mode since.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Best Refrigerator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love this refrigerator. It is very quiet and the ice maker in the door is great. Lots of room and the adjustable shelves make storage a snap. Also looks great.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Love this one!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect! Works great and I’ve had 0 issues. Had it for a little over a year.

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    Great Refrigerator!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We are really liking our new refrigerator, and like the way it’s design matches our other Kitchen Aid appliances.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Another great Kitchenaid product

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I get nervous whenever I have to make a large purchase. I always second guess my choice but I LOVE this fridge sooo much…it looks nice and is amazing!!! So glad I purchased it.

    I would recommend this to a friend
  • Cons mentioned:
    Ice maker performance

    Rated 2 out of 5 stars

    Kitchen aid appliance

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No issues with the fridge but the delivery did not go well. I was told by the installer that there was a slow leak coming from the ice maker. He also stated that there was nothing he could do and he could finish the install but water would continue to leak out. No he really was going to push the fridge back with a leak. Then he offered 39.95 hose replacement option to correct the water line leak then told me he couldn’t install it. I got very frustrated and went to Lowe bought a new compression fitting for under two dollars and had water to the ice maker in a matter of minutes. You shouldn’t charge for delivery and installation if you don’t have any intention of actually doing that.

    I would recommend this to a friend
    • Brand response from KitchenAidTeam
      Posted .

      Hello John, we are sorry to hear about your concern with your delivery. Please reach out to Best Buy Customer Care at 1-888-237-8289 for further assistance. We hope this helps. KitchenAidBrand

  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    Major Improvement

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very pleased with the new design. We had the previous generation of this refrigerator and it had multiple issues. They seem to have been resolved with the update.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Not what we expected from KitchenAid

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Eight months ago, I purchased a KitchenAid over all other brands because it had a solid reputation for good appliances. However, I am extremely disappointed in this refrigerator. It wasn't the most expensive, but it certainly wasn't cheap. There is no control over the swing of the doors, the doors when opened swing so freely, that you have to catch them before they jerk to a stop. The shelving is cheap and the "so called chrome finish on them scratches easily. The stainless steel of the doors leaves finger prints, and when trying to clean them, you can scratch the surface with just a finger nail. The doors of the food compartments won't stay closed. The movable shelf in the middle slides out so easily that I find myself pushing it back in place every time I reach for something on the upper shelf. Overall the materials this refrigerator is made of are of poor quality. My last refrigerator was a Kenmore that I had for over 20 years, and until the last year or so, I had no problems. I doubt if this KitchenAid will last 2-5 years at most. I do like the ice/water dispenser and it has been working well, overall it keeps food cold and it is quiet. My biggest concern is whether or not the drawers, shelving and exterior doors will last with repeated use.

    No, I would not recommend this to a friend
    • Brand response from KitchenAidTeam
      Posted .

      Thank you for sharing your experience with us. We apologize for the concerns you are experiencing with your Refrigerator and would like to see if we can help. Please contact us directly via Facebook bit.ly/47Ys9Pm or Instagram bit.ly/45VKWcf We look forward to speaking with you. KitchenAidBrand

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great purchase

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent purchase have no issues and great delivery service

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Needs more Lights freezer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice refrigerator, the space is nice and the lights inside are bright. For the freezer there is not enough lights. It is gray inside so when you pull the door open there is one light that shines in middle space it is not the greats to see want you have in there. Overall, it is a great refrigerator.

    I would recommend this to a friend
  • Pros mentioned:
    Storage capacity

    Rated 5 out of 5 stars

    Refrigerator

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great refrigerator, It has do much room. Love the double doors for the refrigerator. I especially like the freezer tray . Lots of space

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Great price, Great Product

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works as expected. Brand new refrigerator for a good price.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worthwhile investment to purchase from Best Buy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Refrigerator is of very good quality, quite running and the delivery guys were thoughtful, experienced and provided an overview of delivered product

    I would recommend this to a friend