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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 511 reviews

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Rating by feature

  • Storage Capacity

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Design

    Rating 4.5 out of 5 stars

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Cons mentioned filter

84%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 25 Showing 481-500 of 511 reviews
  • Rated 5 out of 5 stars

    Satisfied Customer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased as son had one and really liked the size and space. Does not disappoint.

    I would recommend this to a friend
  • Cons mentioned:
    Ice maker performance

    Rated 5 out of 5 stars

    Out with GE and in with Kitchen Aid

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We upgraded our old GE and as of right now it was worth it. The kitchen aid stays cooler and colder than the GE. Moved the GE to the garage still works but noticeably difference in build quality. Only down fall would be the ice maker. Not a big deal for me but other people might not care for how long it takes to make ice.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Thank you

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything is so good, the sales until delivery, thank you so much. I’m so happy with my purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Martin C. Boynton Beach Florida

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Refrigerator was purchased to replace a similar sized Samsung. I believe that this unit will be easier to keep clean and perform better. The ice maker is definitely better. i am very pleased with my purchase.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Kitchenaid Fridge

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It a very nice looking fridge and so far its working as it should. The inside is nice looking but feels cheaply made. Not like the refrigerators of 20 years ago. It seems now manufactures are moving toward the make ot look nice and hopefully the customer wont get 10 years out of it so they can buy another. Seems everything now is lacking in the quality that my generation is used to.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    she looks nice

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    overall quality is good, verry nice to look at. only complaint is the ice bin is too small and takes for ever to fill

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Pinnacle

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely the best for what I was looking for and from a company that truly stands behind their products

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Don't Buy This Product

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We just had our forth version of this refrigerator installed in our home...and not by choice. Since 2022, when we purchased this KitchenAid product for the first time, we have had nothing but problems (ice maker broken, refrigerator won't stay cool, water line stopped working, ice maker sprung a leak internally and flooded our kitchen). And on three occasions the problems have been enough that they just replaced the fridge. Thank goodness we purchased the warranty and because of them we have our forth version that will work for more than a year. Side note: I do find it crazy that you have to spend $500 extra dollars as insurance for the fact that this (high-end) company makes a terrible product. Anyway, don't buy this fridge. Ever.

    No, I would not recommend this to a friend
    • Brand response from KitchenAidTeam
      Posted .

      Thank you for submitting your review. We sincerely regret any concerns you are experiencing with your appliance.

      Please be advised that the extended service plan constitutes a contract and delegation of authority to a third-party provider for the administration of service and/or maintenance, separate from the manufacturer.

      Consequently, the third-party provider maintains exclusive access to your service information. For all updates or inquiries regarding your service or maintenance, please contact the extended service plan provider directly, if you are still having concerns with the appliance. KitchenAidBrand

  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    Nice design

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've only had it a few weeks but I love it. It's well designed to hold the most amount of food. I like the small details that make a big difference. I still don't have the ice maker hooked up but I don't foresee any issues. I would recommend this refrigerator.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Nice fridge

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The fridge was installed several days ago. So far everything works fine and the fridge looks very stylish. The installation crew did a great job taking the old fridge away and installing new one.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Disappointed

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was very disappointed when my refrigerator showed up with a new den in it and when I purchased it at the store they had no evidence of any damage other than the one that we detected in the back of the refrigerator

    I would recommend this to a friend
    • Brand response from KitchenAidTeam
      Posted .

      We truly appreciate you reaching out and sharing your experience with us. We're very sorry to hear about the trouble you're having with your KitchenAid® Refrigerator, and we'd love the opportunity to chat more and help resolve your concerns.

      Please feel free to connect with us using any of the options below:
      Facebook: https://tinyurl.com/KitchenAid-Facebook
      Instagram: https://tinyurl.com/KitchenAid-Instagram
      Live Chat: https://www.kitchenaid.com/service-and-support.html# (Tuesday - Friday, 8 AM - 6 PM ET)
      USA Customer Service: 1-800-422-1230 (Monday - Friday, 8 AM - 6 PM ET)

      We're looking forward to speaking with you! KitchenAidBrand

  • Pros mentioned:
    Storage capacity

    Rated 5 out of 5 stars

    Refrigerator

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great quality! It has so much storage space and also freezer door has a place to store pizza.

    I would recommend this to a friend
  • Pros mentioned:
    Storage capacity

    Rated 5 out of 5 stars

    Good purchase

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quiet and fingerprint proof doors make this fridge good but the storage is the deal

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Best fridge

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great fridge! I would definitely buy it again. A bit pricey tho

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Refrigerator

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Aesthetically pleasing, nice lighting, spacious, convenient storage areas.

    I would recommend this to a friend
  • Cons mentioned:
    Ice maker performance

    Rated 2 out of 5 stars

    Terrible ice maker

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The fridge itself isn’t bad, but the ice maker is terrible. We’ve had it less than a month and already have a service appointment scheduled (which is weeks out) because something is wrong with our ice maker. If I’m told parts need to be ordered or that’s just how it is, it’s going back to Best Buy. For $3000+ I expect more.

    No, I would not recommend this to a friend
    • Brand response from KitchenAidTeam
      Posted .

      Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Refrigerator, and would like the opportunity to see if we can help. Please feel free to contact us directly via Facebook bit.ly/47Ys9Pm or Instagram bit.ly/45VKWcf We look forward to speaking with you. KitchenAidBrand

  • Cons mentioned:
    Noise level

    Rated 1 out of 5 stars

    Complete Trash

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Do not buy! We had the refrigerator for 1 year and 1 month and the compressor broke. They came and fixed it but it was a hassle to get the service repair work. And the company they contracted the work out to were complete jerks. We also bought the stove and dishwasher as a package. One of the burners on the stove does not work correctly, stays on high all the time. And now the dishwasher is making a loud noise when running. Stay away from Kitchenaid.

    No, I would not recommend this to a friend
    • Brand response from KitchenAidTeam
      Posted .

      Thank you for sharing your experience with us, JodieI. We apologize for the concerns that you are experiencing with your refrigerator, and would like the opportunity to see if we can help. Please reach out to us directly via Facebook bit.ly/47Ys9Pm or Instagram bit.ly/45VKWcf We look forward to speaking with you. KitchenAidBrand

  • Cons mentioned:
    Condensation

    Rated 5 out of 5 stars

    Refrigerator

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A lot of space . Get condensation on top if freezer door

    I would recommend this to a friend
  • Cons mentioned:
    Ice maker performance

    Rated 2 out of 5 stars

    Disappointed

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this refrigerator one month ago. I am very disappointed that as of today, the ice maker still does not work. I have had 5 different visits by different repairmen and so far no one has been able to fix the problem.

    No, I would not recommend this to a friend
    • Brand response from KitchenAidTeam
      Posted .

      Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Refrigerator, and would like the opportunity to see if we can help. Please feel free to contact us directly via Facebook bit.ly/47Ys9Pm or Instagram bit.ly/45VKWcf We look forward to speaking with you. KitchenAidBrand

  • Rated 1 out of 5 stars

    Buyer Beware: Nice Fridge but not reliable

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would give it 0 starts if I could. I don’t typically leave reviews but I figured I could save someone the trouble. I read positive reviews on this fridge before purchasing (I guess that’s the scamming in marketing), in less than two years of having this brand new Kitchen Aid fridge, it started malfunctioning. All my groceries started going to waste in less than a week. The only thing that works is the freezer and two produce drawers for cooling. Best Buy couldn’t help me since it was past (1) year of purchase. I had to call Kitchen Aid, and then they said it would cost me to repair or replace. Spend your money on a more reliable brand. I will be purchasing a Bosch model to replace this.

    No, I would not recommend this to a friend