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Customer Ratings & Reviews

$2,699.99
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The comparable value is $3,599.99

Customer reviews

Rating 4.5 out of 5 stars with 314 reviews

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Rating by feature

  • Storage Capacity

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Design

    Rating 4.7 out of 5 stars

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Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers often highlight the refrigerator's overall performance, generous capacity with flexible storage, and innovative design. Many appreciate its quiet operation, suitable size for families, consistent temperature control, and excellent interior lighting. However, some customers have reported issues with the water dispenser. Overall, the refrigerator seems to be well-received for its features and functionality.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 314 reviews
  • Rated 5 out of 5 stars

    New refrigerator.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the size and middle drawer. I feel like I have a better view of my food when I open the doors. The middle drawer is so easy to see what’s there.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Pricy but worth the extra money!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the lighting in this refrigerator, along with freezer cutout for storing pizzas.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Quiet as a mouse Fridge

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great refrigerator. It’s so quiet you don’t even know it’s running. The ice maker works wonderfully as well. Overall great experience getting it from Best Buy.

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    Kitchen Aid refrigerator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Kitchen aid has been the best fit for my family and I. With the soda drawer to the easy accessible knee-high freezer. Extremely spacious and hookup for filtered water and ice. Win win

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fridge delivery

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The delivery guys were so great! Respectful, kind and a positive attitude. Happy to do business when it goes so well. Thanks guys love this fridge. So easy to organize.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Best Buy techs and refrigerator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The refrigerator looks great on our kitchen, but the Best Buy techs that installed it were really great at their job. They were very polite, nice, and knowledgeable about their tasks.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    My French door m

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love the KitchenAid fridge. It is so much better than our last fridge which was a side by side. Never had enough freezer space.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New Kitchen Aide purchase

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love the accessibility of the compartments. The streak free doors are a plus. The only thing I notice is the freezer seal has condensation and I don’t know why? It might be a user error.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Refrigerator review

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great buy,nice and clean face,beautiful doors and drawers.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 4 out of 5 stars

    Love it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like that it is so spacious! All my food looks organized.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Power problems

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The refrigerator was fine until over a month ago when it started powering off for no reason. Now everyday it powers off at random times. The ice melts from the ice maker and the water leaks from the ice on the floor. Called KitchenAid, which is owned by Whirlpool and they scheduled a repair company to come out to look at the refrigerator, so that it can be fixed. I haven’t heard from the repair company and I have called them several times.

    No, I would not recommend this to a friend
    • Brand response from KitchenAidTeam
      Posted .

      Thank you for reaching out and sharing your experience with us. We are deeply disappointed and sincerely apologize for the continuous problems you are having with your KitchenAid® Refrigerator, especially the issues with it powering off randomly, melting ice, and leaking water. We completely understand your frustration—not only is the appliance failing, but the lack of follow-up after a repair company was scheduled is unacceptable.

      We want to help you escalate this service issue immediately. Please contact us directly using one of the options below so we can step in, gather your service details, and ensure your repair is urgently addressed. When you reach out, please include your contact information, the refrigerator's model/serial number, and any existing case numbers you may have.

      Facebook: https://tinyurl.com/KitchenAid-Facebook
      Instagram: https://tinyurl.com/KitchenAid-Instagram
      Live Chat: https://www.kitchenaid.com/service-and-support.html# (Tuesday - Friday, 8 AM - 6 PM ET)
      USA Customer Service: 1-800-422-1230 (Monday - Friday, 8 AM - 6 PM ET)

      We are here to make this right and get your appliance back to reliable operation. KitchenAidBrand

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    “Our Favorite”

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love this refrigerator, and the people at BB made it easy to do business.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best fridge ever

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best fridge I buy it it’s big and very nice and it base a lot of space

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Wifes chice

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it..ɓhhh woo dl Xmas md do is do l pee so 8644 162h all sh nc 3 to oven

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    French door

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this fridge. Best fridge ive ever had. Very quiet and cools so nicely. Very spacious

    I would recommend this to a friend
  • Pros mentioned:
    Design, Noise level

    Rated 5 out of 5 stars

    Outstanding Refrigerator – Beautiful and Functiona

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We couldn’t be happier with this KitchenAid 26.2 cu. ft. multi‑door French door refrigerator. From the moment it was installed, it elevated the look of our kitchen. The stainless steel exterior paired with the platinum interior feels truly premium and well thought out. The layout is incredibly practical—everything is easy to see and access, and the multi‑door design helps keep items organized without constantly digging around. The interior lighting is excellent, making it easy to find what you need, even when the fridge is full. It also maintains consistent temperatures, which gives us confidence that our food stays fresh longer. Another big plus is how solid and quiet it is. The doors feel sturdy, the drawers glide smoothly, and it runs very quietly in the background. You can tell this appliance is built with quality and attention to detail. Overall, this refrigerator combines style, capacity, and performance perfectly. It’s a great investment and exactly what we expect from KitchenAid. Highly recommended!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Hands-down, the worst refrigerator I’ve ever owned

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beyond loud, even before you add in the icemaker, making ice and the ice dropping. You can hear this refrigerator through a 2700 square-foot house running. we swapped out our kitchen from Samsung‘s to KitchenAid, the support from Best Buy and KitchenAid is dismal. The capacity even though it’s 26.2 ft.³ is a joke. The way the door shelving and the icemaker pushes into the interior takes up so much space. just trying to get a pizza box in there is nearly impossible. There is no depth. The two shelves in the freezer allows you inches at most for the height of anything to go in there and stop the doors from closing. The simplest thing that modern refrigerators have this does not have. It does not tell you what the temperature is in any of the compartments, you can set it at a particular temperature, but you don’t know if the refrigerator is at it. this will never make it 10 years like our Samsung refrigerator did. Spent hours multiple days trying to reach KitchenAid only to hear their voice recording. All staff is in training to better serve you, this one on for weeks. You go into the store where you purchased it Best Buy and they ask you to call their customer service 800 number and KitchenAid. It was purchased new (not floor sample!) and it came all dingy and missing components. The cop were delivery and having three doors removed so it could fit into the house was costly. they offset that with a gift card to Best Buy. I absolutely should never have accepted it. these are photos from minutes after it being delivered. timestamp. it’s missing all the dividers. I was promised numerous times they would get me the dividers., three months later, and I don’t have the drawer dividers. Dents on the inside, dirty wheels, and scratches on the glass. i’ve never had somebody follow up with me, from Best Buy or KitchenAid. I was actually told to hold on because once we get to Thanksgiving, the price would go down and I would get a credit back within the two months. what actually happened the price went up $800. from what I paid. they tricked me in to keep in this refrigerator and not retuning it. If anybody knows how to get somebody to contact me, I would greatly appreciate it.

    No, I would not recommend this to a friend
    • Brand response from KitchenAidTeam
      Posted .

      Thank you for sharing your experience with us. We apologize for the concerns you are having with your Refrigerator and would like to speak with you further to see how we can help.
      Please contact us directly via:
      Facebook at https://tinyurl.com/KitchenAid-Facebook
      Instagram at https://tinyurl.com/KitchenAid-Instagram
      We look forward to speaking with you. KitchenAidBrand

  • Rated 3 out of 5 stars

    Great fridge needs some refinements

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The door shelves are too deep and cannot be adjusted to get milk gallons in and out easily without tipping or to accommodate wine bottles. The water dispenser line is too far forward since bar does not allow for depressing with the glass without spilling all over. You have to depress bar with your hand or use extremely wide glass.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this refrigerator. It’s exactly what we wanted and needed for our family. It’s worth the money.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Kitchen aid fridge

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this fridge! The middle drawer helps organize all our meat and cheese. The ice in the door gives us the space we need in the top and 3 drawers in the freezer allow us to fit more items.

    I would recommend this to a friend