Customer Ratings & Reviews

Burners work great. Broiler is awesome. Still learning about the features

Not sure why Best Buy asked me to write review because my purchase was ultimately canceled. I purchased an open box unit from a local store for delivery. Day of delivery rep calls me and tells me "Sorry your unit got damaged during delivery, we're going to send you a new unit." "Okay, great, I thought." The next week, day before delivery, I get a voicemail, saying, "sorry your unit is unavailable, please give me a call." It was hard to decipher the person's number to return call. I call back Best Buy and inquired about the voicemail and my purchase. The rep explained the unit was out of stock and that they should be getting more that night. Again, "Okay..." I thought. The rep changed delivery to a few days later. In between the 2nd and 3rd attempted delivery, I called Best Buy again and asked them "Hey, can you locate my unit and put my name on it because they tried delivering the twice now." "No we don't have control over that." "Fine..." After some back and forth with the rep figuring out whats going on, apparently, Best Buy is NOT offering a new unit but rather, a NEW- open box unit. Again, "Fine," I thought, just send me something." By this time, I am highly skeptical. First Best Buy promised me a new unit. Now they say it's an open box unit. I don't understand how they can tell me they are sending me a open box, unless they stock open boxs in their warehouse for circumstances such as this? Also why are they scheduling delivery dates, when they haven't been able to locate a unit? But fine, I'll wait again. Day of 3rd attempted delivery, I get a call again and they said the same thing as before to me, "Sorry, its unavailable." This time I explained to them that they are going to continue scheduling delivery dates with no unit able to be delivered. The rep thought about it and agreed with me. I explained to the rep, Best Buy needs to give me some sort of compensation for the time exerted in anticipation of a promised delivery that never materialized. Of course I got the "Oh we can't do that. You need to talk to the store , etc etc." "Well the store is going to tell me to talk to you..." And in fact, that is what happened. The next day I tried calling Best Buy again, with the same intention of explaining to them they need to compensate me somehow and that the store told me exactly what I told them they would say. However, best buy blocked my number and canceled my order. I had to use a different phone to call in. This time the rep agreed with my claim for compensation and sent a memo to the store to call me within 24 hours for some sort of compensation. After a few days (because it was the weekend) the end of monday had come without call. I called the store monday afternoon, and talked with the manager. The manager was pleasant to talk to. Insisted he could not honor the open box price or give me further discount. He finally offered a $50 gift card, which I accepted." Long story short, I felt Best Buy took me for a ride; promising to deliver something that they could not deliver. I I understand they couldn't deliver an open box to me because it was damaged, but if they just canceled the order right there and then, I would not have to jump through all these hoops to prepare for delivery and making phone calls to understand what was going on. I would be fine if they just told me it was canceled, but because they dragged me through the process, they needed to compensate me in some way. The gift card the manager offered was really a measly way of saying, "Here, stop calling us." Yes, I purchased the unit from a local store, but it was corporate who told me the misleading information that they were sending me a new one. So, I neither received my original open box, a new unit nor a new open box. I don't see how its the store's fault or their responsibility to compensate me, when its corporate who made a false promise. So now, I am still on the hunt for a stove... Too bad I didn't get this kitchenaid, it's quite nice.

I’m happy with my purchase the stove works great it was easy to install and use

Great 5 burner gas stove. It's so easy to keep clean. The convection oven is awesome. This is new to me and the instructions were very easy to follow.

This range has 2 very powerful burners. Great for canning and everyday cooking. Easy to clean, especially the cooktop.

As a mom with teenage boys .I have always wanted a five burner stove.now I can cook everything at once.and the oven is very large.i am in love

We recently purchased this stove/range to replace and old, broken one. So far we are delighted with it! It's taken some getting used to having a stove top with burners that work, and an oven that heats to the correct temperature! The craftsman ship makes it worth the extra cost. It looks great (and I love the large window into the oven!) and is really well made.

This was one of the best ovens I have ever purchased. I really loved all the features on it.

This stove has been great no problems at all it looks very nice with our other black stainless appliances.

Very nic3 oven. Nice appearance… working quite well to date!

Love the stove. The only things I am disappointed in is the center burner is small and the front burners do not go low enough to simmer.

This is a great looking and performing range. We were looking for one with a middle burner that didn't have a non-stick panel, and this was one of the few that didn't and was also in stock. Burners work really well and the convection bake does a great job so far.

Perfect look for our kitchen. Easy to use, love the operation of the controls and strong flame.

Is there a better convection oven out there I don't think so. Can't Stop preparing meals in my oven also on the cooktop

I like everything about the range except that the Low burner flame is too high of a flame and needs close watching or the food will burn. It would be better if the Low burner could go to Simmer.

Looks beautiful in our kitchen. Outstanding performance. Could not be happier.

An exceptional appliance to use daily. Works as expected and very easy clean.

Great sleek looking range. Got white one and love the silver accent knobs

This range works great and also looks great. Top burners turn on instantly. Convection works perfectly.

i bought another range from a famous company that stated giving me problems after the first two months like knobs got loose and half broken and two burners stop working. this one works perfect kitchen aid is more reliable.