Customer Ratings & Reviews
- Model:
- KSEG700ESS
- SKU:
- 5488037
Rating by feature
- Performance
Rating 4.3 out of 5 stars
- Ease of Cleaning
Rating 4.1 out of 5 stars
- Quality
Rating 4.1 out of 5 stars
Customers are saying
Customers admire the 6.4 Cu. Ft. Self-Cleaning Slide-In Electric Convection Range for its oven size, appealing appearance, and ease of use. The sleek design and various features are also well-received. However, some customers have expressed concerns about the glass top and stainless steel being prone to scratches, and a few have reported issues with the control panel.
This summary was generated by AI based on customer reviews.
Hate the top burners - TOO hot!!!
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have had many new ranges and NEVER had the problems with the cooktop that I’ve had with this one! And this was the most expensive one! The control switch for the front left burner has already been replaced once and technician told me I probably wouldn’t see a difference and he was right. Simmer, which is the lowest setting, will cause rapid boil! Forget about simmering or slowly cooking anything! Also dislike that only large burners are in the front. In addition, I have to rotate everything in the oven to get evenly browned. So regret this purchase!!!
No, I would not recommend this to a friendBrand response from KitchenAidTeam
Posted .Hello SoSorry, thank you for your review. We sincerely apologize for the concerns with your appliance and would like to look further into this for you. Please feel free to reach out to us directly at 1-800-422-1230, via Facebook https://www.facebook.com/KitchenAid or Twitter @KitchenAidCare. We look forward to speaking with you.
Bad product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The unit had issue as soon as it was plugged in. Keypad didn’t work and the inside light would not turn off. This item was returned.i ordered another only for the delay to increase by two more months so I cancelled that order as well.
No, I would not recommend this to a friendSo disappointed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returned it twice. Worse cooktop ever. It had permanent marks on the burner after one use. Would be a disaster after even a week.
No, I would not recommend this to a friendAlmost perfect
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We love everything about this range. Cooks hotter than our last range, but we're still getting use to it's operation. Only issue so far is the top surface was scratched during the first use. Nothing abnormal about the cooking methods, but slightly gouged anyway.
I would recommend this to a friendStopped working a year in
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.14 months in and it’s throwing out codes and needs a repair that will cost $250+ Minimum
No, I would not recommend this to a friendBrand response from KitchenAidTeam
Posted .Thank you for sharing your experience with us, CodyL. We apologize for the concerns that you are experiencing with your Range, and would like the opportunity to see if we can help. Please reach out to us via Facebook https://www.facebook.com/KitchenAid or Twitter @KitchenAidCare. We look forward to speaking with you.
two ovens were delivered damaged, not impressed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love the stove however Best Buy cannot seem to deliver an appliance that is not damaged in some way. Second oven was in worse shape than the first oven. These are expensive items and should not be delivered in damaged condition, and I have to contact them to complain? This is wrong, not happy.
No, I would not recommend this to a friendStay away
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had a couple of months- already needed the fan in oven replaced due to very load hitting noise- repair man left the very next day same noise!! The two front burners will not simmer- only cook on high which makes them kind of useless- glass scratches way too easily. Hold time for kitchen aid unacceptable- now another day waiting for repairman to say yup doing same thing.... don’t buy this brand.
No, I would not recommend this to a friendBrand response from KitchenAidTeam
Posted .Hey Kristenmn, we completely understand your frustrations and apologize for any inconvenience this situation may have caused you. To easily schedule service online with one of our Local Certified Technicians, please visit the following link and select " Major Appliance Schedule Service" from the options listed. https://bit.ly/3wzhBT0
KitchenAid Range & Dishwasher quit working 16 mon
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this range 1 year and 4 months ago. Went to use the oven yesterday and got a service message that upper blower fan moving too slow. Oven won't heat. Service man is coming today at 2pm. Also purchased the KitchenAid dishwasher at the same time and the upper sprayer arm broke off during washing cycle.
No, I would not recommend this to a friendBrand response from KitchenAidTeam
Posted .Thank you for sharing your experience with us, CHE50. We apologize for the concerns that you are experiencing with your appliances, and would like the opportunity to see if we can help. Please reach out to us via Facebook https://www.facebook.com/KitchenAid or Twitter @KitchenAidCare. We look forward to speaking with you.
Lemon
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nice looking slide in, but after getting two defective models (electronic panel and oven didn't work either time) decided to get another model.
No, I would not recommend this to a friend- Cons mentioned:Stainless steel
Stainless steel scratches to esily
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The stainless steel ontop panel easily scrathes therefore takes away the beautiful look.
No, I would not recommend this to a friendBrand response from KitchenAidTeam
Posted .Hey Mutter, we value your time and would like to look into the concerns with your appliance. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit http://support.whr.pl/ZvEXiV and select your appliance to get started.
I am so disappointed.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sorry I bought this stove. Elements too hot. Barely touch the front and it sets off the oven, light, time, etc.
No, I would not recommend this to a friendBrand response from KitchenAidTeam
Posted .Hello CBahr, thank you for your review. We sincerely apologize for the concerns with your appliance. To easily schedule service online with one of our Local Certified Technicians, please visit the following link.https://bit.ly/31WPKQu
Garbage
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Extremely difficult to clean the stove top. and stove top stainless steel scratches so easily no protective coating on it. Don't but it what a $1400 garbage
No, I would not recommend this to a friendCook top is terrible
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Two cook top temperatures: boiling and off. Terrible.
No, I would not recommend this to a friendBrand response from KitchenAidTeam
Posted .Thank you for sharing your experience with us, Annielou. We apologize for the concerns that you are experiencing with your Range, and would like the opportunity to see if we can help. Please contact us directly via Facebook bit.ly/47Ys9Pm or Instagram bit.ly/45VKWcf We look forward to speaking with you.
help
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the stove is defective and no one is helping me with the issue!
No, I would not recommend this to a friendBrand response from KitchenAidTeam
Posted .Thank you for sharing your experience with us, PatriciaC. We apologize for the concerns that you are experiencing with your Range, and would like the opportunity to see if we can help. Please reach out to us via Facebook https://www.facebook.com/KitchenAid or Twitter @KitchenAidCare. We look forward to speaking with you.
Already need service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Installed it and it already needs a repairman. The touchscreen is not working properly. Very frustrating.
I would recommend this to a friend- Cons mentioned:Glass top
MartinC Boynton Beach Florida
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am very pleased with my new KitchenAid range. It replaced a Samsung that lost it's black finish and the glass top would always show that there was a burner on. I believe that this was a great replacement. I got all 4 appliances and I am very happy.
I would recommend this to a friend - Pros mentioned:Appearance
No complaints
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Pros - Appearance and Warms/Preheats quickly Cons - There should be a hot indicator light also on the display, the warming quality feels cheap, and not as easy to clean the cooktop as expected. My biggest regret with this range is that I should have paid to have a gas line installed. I have never cooked with an electric range before so this is all new to me. We expected cleanup to be easier but the cooktop is not just as easy as a wipe up and we are terrified to scratch the surface. We do really like the overall appearance and placement of the display. I should have waited until after Thanksgiving to review, as we host every year and have only had this range less than 6 months. First, I would not recommend electric to anyone but if that was their only option, just based on appearance, I would recommend this range.
I would recommend this to a friend - Pros mentioned:Appearance
New Kitchen Oven
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very pleased with our selection of this new electric oven and cooktop.
I would recommend this to a friend - Pros mentioned:Appearance
Beautiful
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I haven used this range yet, as we just installed last night. It is beautiful though and I can't wait to get to cooking!
I would recommend this to a friend - Cons mentioned:Control panel
Bad design
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this stove because it was the only one the store had in stock that fit in my kitchen and I trusted the Kitchenaid brand. In less than a year, I started getting control panel errors. Now at the 2 year mark my stove needs a new panel. This should not happen on such an expensive piece of equipment.
No, I would not recommend this to a friendBrand response from KitchenAidTeam
Posted .Dear Consumer:
Thank you for your review.
We are sorry to hear of your Range concerns. We would like to inquire further about your review with you. If you are still in need of assistance, please respond back to this email address, [email protected], with your name, your user ID Consumer, phone number, street address, zip code, model & serial number, date of purchase on the appliance, along with a brief description of the issue at hand.