Customer Ratings & Reviews

Cool top marks up easily. The lower oven doesn’t reach temperature properly. We will be looking to return this unit.

Stove top difficult to clean. The stove top not easy to regulate temperatures. Distribution of heat is off.

I have been waiting five months for a stove that according to them they had it in stock and it is a date that they do not assure me when they deliver it.

Countertop only lasted 1 month! Thought I was buying quality glass? Shame on KITCHENAID

Interior coating started peeling off. Started on week 53 and yes, the warranty last 52 weeks.

I cannot give you a review because I still do not have the stove yet ! Not a happy customer right now

The black top scratches very easily. My normal cookware marks it up. Even though it's new, it quickly looks used.

Damaged. Did not accept. Replacement won't ocurr for several months.

Kitchen Aid 500ESS - We have owned this appliance for 10 months and 4 knobs have broken already. Kitchen Aid keeps sending a replacement (good service) but I can't be calling them every two months asking for a new one. The glass top already broke as well, Kitchen Aid also covered the glass, but I am afraid this is not an appliance that will last as it should considering I paid a hefty price for it. The cook top is tricky as it only has two useful cooking units: First one converts from small size to medium to big, second is big and boils water quickly, the third is a tiny unit, only for 6 inch pans (useless), fourth is melting only (so very low heat, also useless) and the one in the middle is a warming unit (almost no heat, also useless). I hate the cook top space and the cheap quality of knobs made of plastic.

have used this for two weeks now, works well, easy to understand controls, everything works as it should. only reason for 4 stars is some screws were loose that hold down the top cooking surface to the range, they were easy to tighten so no big deal. another item was the installation diagram could be more clear on where the electrical outlet should be, as we had to move the outlet so the range would slide all the way back against the wall.

Have it one year. Easy to use. Maintains temps, heats quickly and looks great.

Purchased 3 years ago at $1860. One knob broke and I had to replace it twice. Now one countertop heater isn’t working. Too soon to see this many issues. Function-wise it is great. Just poor longevity.

We bought this range in December 2022, and so far have had to replace 2 knobs that broke off, (costing $50 each). Also, the upper oven's blue coating has bubbled off in a couple of areas, as well as the stovetop is full of scratches, even though we cleaned it after every use as per instructed. Our last oven (GE) lasted over 20 years without either of these issues. Very disappointed, as I thought Kitchen Aid would be a better quality.

This product was a disappointment. The oven does not reach or maintain the set temperature.The oven will signal the selected temperature has been reached in preheat mode. That is not the case; if you set the oven temperature to 350 degrees and it has signaled the preheat is done, the oven is actually only at 325 degrees and you must wait an additional 15 minutes(!) to attain an actual 350 degrees. So misleading! A customer service rep said this is how they are designed. Even then, the oven actually dropped to 320 degrees and had been unopened for 20 minutes while set at 350 degrees. So, it is also slow to maintain the temperature. This is not a good oven for baking cookies, cakes, etc. as i've had multiple baked good issues. Never had any problem over the years with my Whirlpool range. I regret this KitchenAid appliance purchase as I now have to use an unexpectedly poorly engineered product.

Do not buy this product until they fix the knobs! We are now like $300+ into buying replacements for them because they are held on with the tiniest piece of thin plastic and the knobs themselves are quite heavy. We spent thousands on new KitchenAid appliances

This unit is very beautiful, oven and stove top heats up very quickly!

I was so excited to use this stylish high end appliance as I have several other Kitchen Aid products. After only 2 years, the blue porcelain interior started to chip. I understand this is a problem with the self cleaning ovens. Unfortunately, there is no other option to clean these ovens as abrasives & scouring pads will damage the porcelain. The 5 year "limited" warranty does not cover this manufacturing defect. Customer service is extremely poor at Kitchen Aid/Whirlpool. They claimed that this was not a manufacturing defect although there are hundreds of on line complaints concerning defective chipping blue porcelain. This is a danger as the chips end up in you food & may fly around in side the oven & cut your hands when the fan is on - not to mention the unsightly rusting in your expensive oven. Kitchen Aid offered me a 25% discount on purchase of a new product. Why would I want to replace with another oven with the same issues. I will never buy another Kitchen Aid oven & advise everyone not to waste their money on these expensive faulty products. There should be recall or class action lawsuit concerning this oven.

Absolute terrible experience this oven is overpriced and garbage. We have multiple error codes and the first time we decided to put it on the clean mode it breaks down. We shut the breaker off and got it back on and it was working and then decided to lock the doors and not let us use it again waiting for somebody to help us

DON"T buy this stove! Mine is less than 2 years old and one of the knobs broke so I don't have the main large burner with Thanksgiving only a week away! Purchased extended warranty and part is ordered but company can't give me any idea when the part will come. Also Oven temp is SO erratic and at least 25 degrees less than settings and doesn't maintain even heat. Convection oven on the bottom is very inconvenient to stoop down to use as well. Bad design and I'll never buy a Kitchenaid stove again!

By far the worst range we ever owned! Ovens didn't operate near correctly for the first 6 months and three service calls. Next both large burners and self cleaning quit working. Whirlpool service people said the range would need two new large burners, circuit board, burner controls, oven seals and other things that i can't remember. They never returned because they claimed the parts weren't available. After 91 days whirlpool is providing a replacement range but not the same brand as this. Kudos to Whirlpool for replacing the range, that is the only reason for one star. I would hate to see anyone stuck with one of these and go through all we have.