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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 165 reviews

Rating Filter

Rating by feature

  • Battery Life

    Rating 3.9 out of 5 stars

  • Speed

    Rating 4.8 out of 5 stars

  • Display

    Rating 4.8 out of 5 stars

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Cons mentioned filter

95%would recommend to a friend

Customers are saying

Customers praise the Legion Pro 5i 16" gaming laptop for its exceptional performance and solid build quality. The powerful processor and graphics contribute to an unmatched gaming experience, while the cooling system maintains efficient operation. However, some customers have expressed concerns regarding battery life, while others have noted the laptop's weight.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 8 Showing 141-160 of 165 reviews
  • Rated 5 out of 5 stars

    Mr Tony

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great stuff and great services, definitely recommended store to buy electronics

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good laptop

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have had this pc for a year or so still runs perfectly

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice for videogames

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the look but I’ve needed to make a Ram upgrade. I’m not sure about it but sometimes My laptop crashes during a game.

    I would recommend this to a friend
    • Brand response from Lenovo Product Expert
      Posted .

      Hey JuanD,

      Thanks for choosing Lenovo and for sharing your feedback with us.

      Regarding the issue you mentioned, we recommend ensuring you have the latest software by checking for updates, as this could correct the issue. To do so, first, open the Settings app > Select the Windows update tab > Select the Check for updates button, apply all available updates. Next, open the Lenovo Vantage app > on the homepage, select the Check for updates button, following on-screen prompts to apply all available updates here as well.

      If after the available updates are applied and the system restarts, yet the issue persists, in-depth troubleshooting will be necessary to fix the problem. We recommend contacting Lenovo Support here: 877-453-6686, for further assistance.

      Please feel free to share any updates you may have.

      Best regards,
      Lenovo Lenovo

  • Rated 5 out of 5 stars

    Best Buy: 10/10

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy is one of my favorite places to shop at because they have the highest quality of products and everything you buy. There is the best you could want.

    I would recommend this to a friend
    • Brand response from Lenovo Product Expert
      Posted .

      Hi DerekE, thanks for choosing Lenovo! We're thrilled that your experience with our partner, Best Buy, continues to be stellar, and we appreciate you sharing your feedback with us. Lenovo

  • Cons mentioned:
    Battery life

    Rated 2 out of 5 stars

    Disappointed with Lenovo

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this Laptop on 10/9/24. Two days of use and it started crashing. It is giving a Critical Warning of power failure. I talked to my IT guy and he advised it is a hardware malfunction. I realize things can happen, but i did not expect this from a brand new laptop. I have had to buy another laptop to transfer my data to and will be either taking this back to Best Buy or sending it back to Lenovo.I would not recommend this laptop.

    No, I would not recommend this to a friend
    • Brand response from Lenovo Product Expert
      Posted .

      Hey, TimM. We are sorry to hear that you have encountered this issue with your Legion Pro 5i. Should you decide to work with us, Lenovo Support is here to help you. We have noted your feedback and will investigate this matter further to make the necessary changes. Thank you for taking the time to share your experience with us. Lenovo

  • Rated 5 out of 5 stars

    Lenovo best to best

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lenovo computer is the best to best.this is the excelent competition and is quality

    I would recommend this to a friend
    • Brand response from Lenovo Product Expert
      Posted .

      Hi JulioP,

      Thanks for choosing Lenovo!

      It is great knowing that your Legion Pro 5i is the best computer for you, and we appreciate you taking the time to share this with us. Lenovo

  • Rated 5 out of 5 stars

    Great price pound for pound

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I couldn't ask for too much more for $1300. Best bang for the buck for sure.

    I would recommend this to a friend
    • Brand response from Lenovo Product Expert
      Posted .

      Hi ColinW,

      Thanks for choosing Lenovo!

      It is good to hear that your Legion Pro 5i offers the highest value to you, and we appreciate you taking the time to share this with us. Lenovo

  • Rated 5 out of 5 stars

    Laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This made a great gift for my nephew for school and gaming. He absolutely loves it.

    I would recommend this to a friend
    • Brand response from Lenovo Product Expert
      Posted .

      Hi MichaelS, thanks for choosing Lenovo!

      We are pleased to hear that your nephew is absolutely loving it, and we appreciate you taking the time to share this with us. Lenovo

  • Rated 5 out of 5 stars

    Review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had good experience buying this laptop the help from the Best Buy workers was top tier

    I would recommend this to a friend
    • Brand response from Lenovo Product Expert
      Posted .

      Hi, JuliaL, thank you for choosing Lenovo! We are glad to hear that your shopping experience was good, and we appreciate you taking the time to share that experience with us. Lenovo

  • Rated 5 out of 5 stars

    Love it!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great picture and quality for the price. My son loves it!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Solid Computer with the Horsepower for 3D

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Came late but it was the Christmas rush and shipping company likely caused this. Works as described

    I would recommend this to a friend
    • Brand response from Lenovo Product Expert
      Posted .

      Hi StephenH, thanks for choosing Lenovo! We're glad to hear that Legion Pro 5i has been solid for your use, and we appreciate you sharing your feedback with us. Lenovo

  • Rated 5 out of 5 stars

    Fast ans Smooth

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great laptopn power for the money, lots of research and very happy wirh my purchase.

    I would recommend this to a friend
    • Brand response from Lenovo Product Expert
      Posted .

      Hi Chinewalker, thanks for choosing Lenovo! We are pleased to hear that you are very happy with your purchase, and we appreciate you taking the time to share this feedback with us. Lenovo

  • Rated 5 out of 5 stars

    Customer service

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awsome customer service. Guy walked me through everything and helped get me a good mouse ir laptop

    I would recommend this to a friend
    • Brand response from Lenovo Product Expert
      Posted .

      Hi LeifT, thanks for choosing Lenovo! We're thrilled to hear that your service was awesome, and we hope that your Legion Pro 5i is working great for you. We, and we really appreciate you sharing your experience and feedback with us. Lenovo

  • Rated 3 out of 5 stars

    good laptop, Open-box issues

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it was a good laptop, bougt it open-box, however its been swtiching hands for more than a year bc it did not have warranty therefore i returned it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Laptop

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing laptop with decent load times and decent battery with high end titles!

    I would recommend this to a friend
    • Brand response from Lenovo Product Expert
      Posted .

      Hi, KirbyG, thank you for choosing Lenovo! We are glad to hear that your Legion Pro 5i has been amazing, and we appreciate you taking the time to share your experience and feedback with us. Lenovo

  • Rated 5 out of 5 stars

    Best Laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good and really enjoying it!!! Great with gaming!

    I would recommend this to a friend
    • Brand response from Lenovo Product Expert
      Posted .

      Hi, TheodoraG, thank you for choosing Lenovo! We are glad to hear that you are really enjoying your Legion Pro 5i, and we appreciate you taking the time to share your experience with us. Lenovo

  • Rated 5 out of 5 stars

    Good pc

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is An Amazon laptop , its keyboard looks awesome with those colours

    I would recommend this to a friend
    • Brand response from Lenovo Product Expert
      Posted .

      Hi, PatriciaC. Thank you for choosing Lenovo! We are glad to hear that your Legion Pro 5i has been amazing for you, and we appreciate you taking the time to share your experience with us. Lenovo

  • Rated 5 out of 5 stars

    Good for gaming

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good gaming lap top and plays the latest games. Must have for gaming pc

    I would recommend this to a friend
    • Brand response from Lenovo Product Expert
      Posted .

      Hi, NathanS. Thank you for choosing Lenovo! We are glad to hear that your Legion Pro is a good fit for you, and we appreciate you taking the time to share your experience with us. Lenovo

  • Rated 5 out of 5 stars

    Laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    its a nice laptop. easy and very convenient to use

    I would recommend this to a friend
    • Brand response from Lenovo Product Expert
      Posted .

      Hi, Jennifer, thank you for choosing Lenovo! We are glad to hear that your Legion Pro 5i is working nicely for you, and we appreciate you taking the time to share your experience with us. Lenovo

  • Rated 2 out of 5 stars

    Loved computer but issues playing games

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall I loved the computer but I was having issues with every game I played. Every game was lagging and choppy. No matter how I adjusted the settings. I even had it looked at by a professional who still could not figure it out. I hope this was just one that had issues because this computer has great reviews.

    No, I would not recommend this to a friend
    • Brand response from Lenovo Product Expert
      Posted .

      Hey, DevinY, we are sorry to hear that you had trouble with your Legion Pro 5i, leading to you returning it. In the future, should you encounter any issues with our product, please feel free to contact Lenovo Support for assistance in resolving your issues. We hope that you choose our product again in the future and appreciate you taking the time to share your perspective with us. Lenovo