Customer Ratings & Reviews
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- **Top Row:**
- `esc` `F1` `F2` `F3` `F4` `F5` `F6` `F7` `F8` `F9` `F10` `F11` `F12` `insert`
- **Second Row:**
- `~` `!` `@` `#` `$` `%` `^` `&` `*` `(` `)` `_` `+` `backspace` `num lock` `/` `*` `-` `tab`
- **Third Row:**
- `Q` `W` `E` `R` `T` `Y` `U` `I` `O` `P` `[` `]` `\` `delete` `home` `end` `pg up` `pg dn`
- **Fourth Row:**
- `caps lock` `A` `S` `D` `F` `G` `H` `J` `K` `L` `;` `'` `enter` `4` `5` `6`](https://pisces.bbystatic.com/image2/BestBuy_US/images/products/55335010-9a5f-4237-b437-bfbd6a9f6ff2.jpg)
- Model:
- 83JE002KUS
- SKU:
- 11404539
Rating by feature
- Battery Life
Rating 3.9 out of 5 stars
- Speed
Rating 4.7 out of 5 stars
- Display
Rating 4.6 out of 5 stars
Not worth the price
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not a fan of this product but I’ll leave a decent review..
No, I would not recommend this to a friendBrand response from Lenovo Product Expert
Posted .Hi,
Thanks for choosing Lenovo and for sharing your feedback with us!
We are glad to read that you are satisfied with your purchase.
Please don't hesitate to reach out to us via the Q& A section of this product page or contact Lenovo Support should you have any questions or need assistance.
Regards,
Lenovo
Don't trust BB used products. They lie
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The worst condition "excellent like new" product I have ever purchased. I spent nearly 10 hours on hold over different times trying to get either a partial refund or return this terrible condition laptop to get hung up one when I mention the condition or put on hold and left for hours. If excellent condition means it was only thrown down one flight of stairs then this meets that. Giant chunks broken pff and scratches everywhere. It's a scam and unacceptable.
No, I would not recommend this to a friendI’m not happy :(
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Well it looks like after using this laptop for a bit, how convenient that it keeps restarting on its own over and over …..
No, I would not recommend this to a friendBrand response from Lenovo Product Expert
Posted .Hello,
Thak you for sharing your feedback with us. We're sorry to hear that you ran into an issue. We strive to provide the best experience possible, so we're disappointed and apologize that this wasn't the case for you.
We recommend contacting Lenovo Support at this number: 877-453-6686, to work with the Customer Care team for swift action as we look to resolve this matter for you and make things right.
Please don't hesitate to let us know what else we can do to improve your experience, as your satisfaction is important to us.
Best regards,
Lenovo
Package missing
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I ordered this laptop about a week ago or two. I have yet to receive an update for where my package is. Poor customer service as well. Would not recommend getting just buy one somewhere else.
No, I would not recommend this to a friendPurchaser
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible delivery. Purchased loptop 4 weeks ago and still have not received it. Will never buy again from best buy.
No, I would not recommend this to a friendLenovo
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was not a good buy. Two weeks after I bought the computer it began to malfunction. Very disappointing
No, I would not recommend this to a friendBrand response from Lenovo Product Expert
Posted .Hello,
Thank you for sharing your feedback with us. We're sorry to hear that you ran into an issue. We strive to provide the best experience possible. We're disappointed and apologize that this wasn't the case for you, and we'd like to work with you to try to improve your experience.
We recommend contacting Lenovo Support at this number: 877-453-6686, to work with the Customer Care team for swift action as we look to resolve this matter for you and make things right.
Please don't hesitate to let us know what else we can do to improve your experience, as your satisfaction is important to us.
Best regards,
Lenovo
- Pros mentioned:Overall performance
Great mid tier pc but some major design oversight
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Overall build quality is solid and I really like the display and keyboard. Some minor issues though: The track pad quality is pretty mediocre and doesn't always register when you touch it. The only fan intake vents are on the bottom, so you essentially need to hold the computer between your legs to get proper cooling. Failure to do so will cause the graphics card to crash from overheating. It gets hot and loud quick! I have barely pushed it with gaming. Lastly having the power cord on the back means you constantly have to move it out of the way when you set the laptop down on a table. Overall good laptop for the price but I'd recommend more than 16gb of ram with Win11.
I would recommend this to a friend - Pros mentioned:Heat dissipation, Overall performance
Good Gaming Laptop
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.very good laptop, the heat is fine, while gaming it gave high performance
I would recommend this to a friendBrand response from Lenovo Product Expert
Posted .Hi KietN,
Thanks for choosing Lenovo and for sharing your feedback with us!
We are pleased to read that this LOQ 15 is working great for you.
Please feel free to reach out to us via the Q& A section of this product page should you have any questions or need assistance.
Best,
Lenovo
- Pros mentioned:Overall performance
Great laptop for work and design!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So far this Lenovo has been working great. It runs my architecture software smoothly, the RTX graphics are powerful, and the screen looks amazing. Battery is decent and build quality feels solid. Very happy with this purchase!
I would recommend this to a friendBrand response from Lenovo Product Expert
Posted .Hi MonicaM,
Thanks for choosing Lenovo and for sharing your feedback with us!
We are pleased to read that your LOQ 15 is working great for you thus far.
Please feel free to reach out to us via the Q& A section of this product page should you have any questions or need assistance.
Best,
Lenovo
- Pros mentioned:Overall performance
You get more what you pay
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Niceeeee, works perfect for gaming and CAD Best value performance/money
I would recommend this to a friendBrand response from Lenovo Product Expert
Posted .Hi DanielC,
Thanks for choosing Lenovo and for sharing your feedback with us!
We are pleased to read that this LOQ 15 is working perfectly for your use and that it offers unparalleled value to you.
Please feel free to reach out to us via the Q& A section of this product page should you have any questions or need assistance.
Best,
Lenovo
- Pros mentioned:Overall performance
10/10 perfect for me!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’m having a great time with my new laptop! It’s fast!
I would recommend this to a friendBrand response from Lenovo Product Expert
Posted .Hi AngelaF,
Thanks for choosing Lenovo and for sharing your feedback with us!
We are pleased to read that this LOQ 15 is working perfectly for you.
Please feel free to reach out to us via the Q& A section of this product page should you have any questions or need assistance.
Best,
Lenovo