Customer Ratings & Reviews

Hi EdwardoV-

Thank you for choosing Lenovo and sharing your experience with us. We are thrilled to hear that you are enjoying the performance and user-friendly design of the LOQ Gaming Laptop. We aim to provide excellent user experience for our products, and we are happy to hear that we met our goal.

Please reach out to us through the Q & A section of this product page if you have any questions or need assistance.

Best wishes,
Lenovo

Hi Mef1-

Thank you for choosing Lenovo and sharing your experience with us. We are excited to hear that you are enjoying the performance and product design of the LOQ Gaming Laptop, we are overjoyed to hear that it is working well for your Photoshop and AutoCAD needs. We aim to provide excellent user experience for our products, and we are happy to hear that we met our goal.

Please reach out to us through the Q & A section of this product page if you have any questions or need assistance.

Best wishes,
Lenovo

Hi,

Thanks for choosing Lenovo and for sharing your feedback with us!

We are glad to read that you are satisfied with your purchase.

Please don't hesitate to reach out to us via the Q& A section of this product page or contact Lenovo Support should you have any questions or need assistance.

Regards,
Lenovo

Hi,

Thanks for choosing Lenovo and for sharing your feedback with us!

We are glad to read that you are satisfied with your purchase.

Please don't hesitate to reach out to us via the Q& A section of this product page or contact Lenovo Support should you have any questions or need assistance.

Regards,
Lenovo

Hi,

Thanks for choosing Lenovo and for sharing your feedback with us!

We are glad to read that you are satisfied with your purchase.

Please don't hesitate to reach out to us via the Q& A section of this product page or contact Lenovo Support should you have any questions or need assistance.

Regards,
Lenovo

Hi,

Thanks for choosing Lenovo and for sharing your feedback with us!

We are glad to read that you are satisfied with your purchase.

Please don't hesitate to reach out to us via the Q& A section of this product page or contact Lenovo Support should you have any questions or need assistance.

Regards,
Lenovo

Hi JosephR-

Thank you for choosing Lenovo and sharing your experience with us. We are happy to hear that you are enjoying the product design of the LOQ Gaming Laptop. We aim to offer great user experience, and we would like to help you improve your performance.

Firstly, the LOQ Gaming Laptop allows you to change the computer’s thermal mode. This will allow your device to cycle between higher performance, quiet, or automatically adjust based on your needs. To start, launch the Lenovo Vantage app, select the "Device Settings" tab from the left-hand side of the display, scroll down to "Power modes" and select the best mode based on your needs. We suggest using Performance mode which will increase performance of the device. You can also toggle thermal modes simply with the Fn+Q hotkey.

Secondly, we recommend running and installing all available drivers updates through Lenovo Vantage and Windows Update Settings, these updates are crucial to the device’s health and will affect power allocation leading to improved performance. To check for updates within Lenovo Vantage begin by launching the application, then select the “Check for updates” button on the top of the right-hand of the display. To check for Windows Updates, start by launching the Settings app, then selecting the Windows Update tab on the left-hand side of the page, finally select the “Check for updates’ button located in the top right of the page.

Please reach out to us through the Q & A section of this product webpage if you have any questions or need any assistance.

Best wishes,
Lenovo

Hello,

Thank you for sharing your feedback with us. We're sorry to hear that you ran into an issue. We strive to provide the best experience possible, so we're disappointed and apologize that this wasn't the case for you.

We recommend contacting Lenovo Support at this number: 877-453-6686, to work with the Customer Care team for swift action as we look to resolve this matter for you and make things right.

Please don't hesitate to let us know what else we can do to improve your experience, as your satisfaction is important to us.

Best regards,
Lenovo

Hi,

Thanks for choosing Lenovo and for sharing your feedback with us! We strive to provide the best experience possible, so we'd like to work with you to try to improve your sentiments on battery life.

Regarding your note on with battery – as you may know there are lots of variables that contribute to battery and in gaming laptops that can increase even more due to their high-powered processors and graphics cards. If you want to squeeze out more battery life and are completing non-intensive graphics tasks, you can utilize the MUX switch built into this model to turn off the dedicated GPU to greatly decrease power draw. This can be done in the Lenovo Vantage app > top right box > GPU working mode, then choosing your preferred method. Users can also take advantage of the keyboard shortcut, Fn + Q to toggle thermal modes and easily switch between prioritizing battery life or power, or even the best of both words, along with custom settings configurable in Lenovo Vantage. You could also press the Fn + R key combo to toggle to a lower refresh rate for even greater power conservation.

We are glad to read that you are otherwise satisfied with your purchase.

Please don't hesitate to reach out to us via the Q& A section of this product page or contact Lenovo Support should you have any questions or need assistance.

Regards,
Lenovo