Customer Ratings & Reviews

Hi Momwhogames, we're sorry to hear that your experience with your LOQ 15 has fallen short for you. If you'd like to work with us before returning your laptop, here's some tips to try to resolve these issues for you. First, regarding overheating, this LOQ features an active cooling system, along with other components and software, designed to enable the user to power through work without throttling due to heat produced. We recommend that the bottom of the device, where the air intake vents are, is clear of obstructions to increase air flow. Additionally, this LOQ features Smart Control, enabling the user to use the key command combination of Fn + Q to toggle between thermal/performance mode. For instances where you may use the device in your lap or a situation where the intake vents may be obstructed, we recommend switching to cool or quiet mode to help with the heat felt on the bottom of the machine. Also, please check for and apply any available updates through Lenovo Vantage and Windows Update Settings to help ensure you are using the latest software and drivers to ensure your system is running as efficiently as possible. Now with battery life, as you may know there are lots of variables that contribute to battery and in gaming laptops that can increase even more due to their high-powered processors and graphics cards. Should your issues persist after these fixes, we recommend reaching out to Lenovo Support here: 877-453-6686, and providing a representative with details of your issue, so that they may help by providing a solution for you. We appreciate you taking the time to share your feedback with us, as it does not go unnoted.

Hi JoeG, thanks for choosing Lenovo! We're thrilled to hear that your purchase has turned out nicely for you, and we appreciate you sharing your experience and feedback with us.

Hey, SherolynS, thank you for choosing Lenovo! We are glad to hear that your son loves it, and we appreciate you taking the time to share your thoughts with us.

Hey MrJay, we're sorry to hear that you're having such trouble with your LOQ 15. Given the steps that you've taken, if the issue persists, then unfortunately, resetting your LOQ would be the next step before contacting Lenovo Support directly. You back up your data and try to reimage it with the original Lenovo preload via DDRS (https://support.lenovo.com/ch/en/solutions/ht103653-lenovo-digital-download-recovery-service-ddrs-download-the-files-needed-to-create-a-lenovo-usb-recovery-key). If you don't see a response to your ticket soon, contact Lenovo Support directly here: 877-453-6686. Thank you for taking the time to share your experience with us, as we will investigate this further to make the necessary changes.

Hey, Chris, thank you for choosing Lenovo! It is good to hear that your daughter loves it, and we appreciate you taking the time to share your experience with us.

Hey, SanaaB, thank you for choosing Lenovo! We are glad to hear that your LOQ 15 has been fantastic for you, and we appreciate you taking the time to share your experience with us.

Hi MeisiwatyH, thanks for choosing Lenovo! We're thrilled to hear that your LOQ 15 has been good to you, and we appreciate you sharing your experience and feedback with us.

Hey, DanielR, thank you for choosing Lenovo! We are glad to hear that your LOQ 15 has been awesome, and we appreciate you taking the time to share your perspective with us.

Hi MontgomeryJ, thanks for choosing Lenovo! We're thrilled to hear that your daughter loves it, and we really appreciate you sharing your experience and feedback with us.

Hey, JuanM, thank you for choosing Lenovo! We are glad to hear that your LOQ 15 has been excellent, exceeding your expectations, and we appreciate you taking the time to share your perspective with us.

Hi, AbhinavS. Thank you for choosing Lenovo! We are glad to hear that your LOQ 15 has been so great for you, and we appreciate you taking the time to share your experience with us.

Hi, Rachel. We're sorry to hear that you're having a poor experience with your LOQ 15. To help improve performance, we recommend ensuring you have the latest software by checking for updates, as this could correct the issue. To do so, first, open the Settings app > Select the Windows update tab > Select the Check for updates button. Next, open the Lenovo Vantage app > on the homepage, select the Check for updates button. Also to improve performance, we recommend adjusting in game graphic settings, as although a system can meet a game publisher's system requirements, in game extras like shaders, levels of fine details, or field of view can put added weight on the system's GPU. Please feel free to reach out to Lenovo Support should you need any assistance. We appreciate you taking the time to share your perspective and feedback with us.

Hi, TheFiend84, thank you for choosing Lenovo! We are glad to hear that your LOQ 15 satisfies its purpose, and we appreciate you taking the time to share your experience with us.

Hey DonavonO,

Thank you for choosing Lenovo!

Regarding the problem you're having, we recommend working with Lenovo Support at this number: 877-453-6686, so we can help resolve this issue with you.

It is great to know that your LOQ 15 is otherwise working great for you, and we appreciate you taking the time to share this with us.

Hi BonnieS, although we're thankful that you chose our product, we're sorry to hear that you're having trouble with your LOQ 15. To try to resolve this, first, we recommend ensuring you have the latest software by checking for updates, as this could correct the issue. To do so, first, open the Settings app > Select the Windows update tab > Select the Check for updates button. Next, open the Lenovo Vantage app > on the homepage, select the Check for updates button. Also, here’s a link to a Lenovo Support webpage (https://support.lenovo.com/us/en/videos/vid100753-trouble-connecting-to-the-internet-or-a-wireless-network) with troubleshooting steps and a video to aid in fixing this problem. If after taking these steps the issue persists, in-depth troubleshooting is necessary to fix the problem. We then recommend contacting Lenovo Support: 877-453-6686, for further assistance. Please let us know how it goes, and we appreciate you sharing your experience and feedback with us.

Hi Ashley,

Thank you for sharing your feedback with us. We are sorry to hear that you ran into issues with your LOQ 15, and we apologize for any inconvenience that this has caused you.

If you still have your system, we'd like to work with you try to improve your experience, and since this matter takes advanced troubleshooting, a conversation leads to resolution more quickly. To start, please contact Lenovo Support at: 877-453-6686, to work with someone who may help you.

Please feel free to share any updates you may have and reach out to us with any questions.

Best,
Lenovo

Hey, Jester. While we are thankful that you chose our product, we are sorry to hear that you are having issues with it. To try and resolve this, we recommend checking for and applying updates in both Windows update settings and in the Lenovo Vantage app on your LOQ. If the issues continue after these updates, we recommend you call Lenovo Support for additional help at: 877-453-6686. We appreciate you taking the time to share your perspective with us.

Hi SreenuS,

Thank you for sharing your feedback with us. We are sorry to hear that you are having trouble with your LOQ 15. We apologize for any disappointment that this may have caused you, and we'd like to work with you to try to resolve these issues.

To start, regarding your issue with battery – as you may know there are lots of variables that contribute to battery and in gaming laptops that can increase even more due to their high-powered processors and graphics cards. If you want to squeeze out more battery life and are completing non-intensive graphics tasks, you can utilize the MUX switch built into this model to turn off the dedicated GPU to greatly decrease power draw. This can be done in the Lenovo Vantage app > top right box > GPU working mode, then choosing your preferred method. Users can also take advantage of the keyboard shortcut, Fn + Q to toggle thermal modes and easily switch between prioritizing battery life or power, or even the best of both words, along with custom settings configurable in Lenovo Vantage. You could also press the Fn + R key combo to toggle to a lower refresh rate for even more power conservation.

With graphics performance, we recommend ensuring you have the latest software by checking for updates, as this could correct the issue. To do so, first, open the Settings app > Select the Windows update tab > Select the Check for updates button, apply all available updates. Next, open the Lenovo Vantage app > on the homepage, select the Check for updates button, following on-screen prompts to apply all available updates here as well. Also, you can press the Fn + Q keys as mentioned previously to boost performance, along with adjusting VRAM in the system BIOS.

We hope that this helps, and please update us when you can. Feel free to reach out to us via the Q&A section of the product page with any questions or request for further assistance.

Best regards,
Lenovo