Customer Ratings & Reviews
- Model:
- 83JC0000US
- SKU:
- 6578511
Rating by feature
- Battery Life
Rating 3.7 out of 5 stars
- Speed
Rating 4.7 out of 5 stars
- Display
Rating 4.6 out of 5 stars
Customers are saying
Customers appreciate the LOQ 15.6" Gaming Laptop for its strong performance, speed, solid build quality, and impressive graphics, all offered at a great price. However, some customers have expressed concerns regarding the laptop's battery life and fan noise. A few users also noted the weight and limited storage as potential drawbacks. Some customers have mentioned the memory could be better.
This summary was generated by AI based on customer reviews.
Ok
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ok OK OK OK OK OK OK OK OK OK OK OK OK OK OK OK OK
I would recommend this to a friendBrand response from Lenovo Product Expert
Posted .Hey MinhN, thanks for choosing Lenovo! We're glad to hear that your LOQ is alright for you. We appreciate you sharing your experience and feedback with us.
Good value
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lenovo Warranty was included and adapter isn't large.
I would recommend this to a friendBrand response from Lenovo Product Expert
Posted .Hi, iCEifer, thank you for choosing Lenovo! We are glad to hear that your LOQ 15 has good value to you, and we appreciate you taking the time to share your experience and feedback with us.
Nice laptop
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it it’s a nice upgrade compare to my old Laptop that I had for 13 years
I would recommend this to a friendBrand response from Lenovo Product Expert
Posted .Hi, FidelZ, thank you for choosing Lenovo! We are glad to hear that you love your LOQ, and we appreciate you taking the time to share your experience with us.
Review
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product, will recommend laptop to game with.
I would recommend this to a friendBrand response from Lenovo Product Expert
Posted .Hey, ScevaB, thank you for choosing Lenovo! We are glad to hear that your LOQ 15 has been excellent, and we appreciate you taking the time to share your experience with us.
Very good fps
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing laptop, my brother is able to play roblox and fortnite with no problem.
I would recommend this to a friendBrand response from Lenovo Product Expert
Posted .Hey, Vanessa, thank you for choosing Lenovo! We are glad to hear that it has worked amazing for its purpose, and we appreciate you taking the time to share your experience with us.
Good laptop but I returned it
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a good laptop but the notch on the back made me return it it’s really bulky but other then that it was a good laptop.
I would recommend this to a friendLaptop
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought for Granddaughter for College. So far she says it’s perfect.
I would recommend this to a friendBrand response from Lenovo Product Expert
Posted .Hey, EmmaL, thank you for choosing Lenovo! We are glad to hear that your granddaughter has found the perfect fit for college, thanks to your gift, and we appreciate you taking the time to share your perspective with us.
Would recommend
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good computer no issues with it. Had trouble with shipping but other than that it works good.
I would recommend this to a friendBrand response from Lenovo Product Expert
Posted .Hi, EdgarG, thank you for choosing Lenovo! We are glad to hear that your LOQ 15 has been to you so far, and we appreciate you taking the time to share your experience with us.
BUY SOMEWHERE ELSE! Horrible Shipping System
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This laptop would be great I'm sure if Best Buy could figure out their shipping methods. They used some 3rd party UPS service called Roadie who will try and deliver a $1,000 laptop 3 days early. Then when you're not there because they're so early, they'll instead return the order and process a refund. You then get the pleasure of contacting Best Buy's customer support where they will pass you around and drop your call for 4 hours. During this time they'll also lie to you that they "cannot honor the sale price" when I first ordered but then magically send it to me when I ask for a supervisor. Long story short: buy this laptop from literally anyone else other than Best Buy. This entire process has been absolute insanity and I still don't have the laptop days later.
No, I would not recommend this to a friendReally good option
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The laptop is amazing, the side and material feels really good
I would recommend this to a friendBrand response from Lenovo Product Expert
Posted .Hi, ErikV. Thank you for choosing Lenovo! We are glad to hear that your LOQ has been amazing, and we appreciate you taking the time to share your experience with us.
Half half
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's not very good And there is no ctrl in the right side
No, I would not recommend this to a friendBrand response from Lenovo Product Expert
Posted .Hey Abdul, we're sorry to hear that your LOQ 15 has fallen short for you. If you can, please share some details on how your LOQ has been poor for you, so that we can help and use your feedback to improve. We appreciate your time taken to share your review with us.
not worth it, potentially lying about specs
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Don't think this deserves the price-tag, barely handle easy tasks even though its not even games, have a hard time clicking on stuff because the mousepad doesn't react often, some keys already not react that much anymore, would rather buy those non gaming 200 dollars laptop instead and that would work better than this.
No, I would not recommend this to a friendBrand response from Lenovo Product Expert
Posted .Hi AliA,
Thank you for sharing your feedback with us. We are sorry to hear that you are having trouble with your LOQ's performance and functionality. We wish to provide the best experience possible for our customers, and we apologize that this has not been the case for you, along with the frustration and inconvenience that this may have caused. We'd like to work with you to address these issues.
To start, we recommend ensuring you have the latest software by checking for updates, as this could correct the issue. To do so, first, open the Settings app > Select the Windows update tab > Select the Check for updates button, apply all available updates. Next, open the Lenovo Vantage app > on the homepage, select the Check for updates button, following on-screen prompts to apply all available updates here as well.
Also, ensure that the system isn't in a power reserve model like battery saving mode or cool/quite mode that can be configured in the Lenovo Vantage app under Performance Mode on the homepage. In these low power modes, this can throttle system performance capabilities.
Please update us when you can regarding this and reach out to us again should you have any questions or need further assistance, as your satisfaction is important to us.
Best regards,
Lenovo
Is a ok laptop
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I think overall is ok not bad not good and also the performance are ok too.
No, I would not recommend this to a friendBrand response from Lenovo Product Expert
Posted .Hey, AlfredZ. We appreciate you for choosing our product and sharing your feedback with us. It is good to hear that your LOQ is adequate for you. If you wish to boost performance, we recommend taking a look at device settings in the Lenovo Vantage app for options.
Laptop
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Already mother board is burned, not even been one year buying it.
No, I would not recommend this to a friendBroken key
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t buy, very bad just spend a couple more for a better one don’t buy this brand
No, I would not recommend this to a friend- Cons mentioned:Battery life
Not for long term use
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.While unplugged, the laptop only lasted 3 hours or less. The laptop died after less than a month.
No, I would not recommend this to a friendBrand response from Lenovo Product Expert
Posted .Hey Ahmad, we're sorry to hear that you're having trouble with your LOQ. To resolve this issue, we recommend contacting Lenovo Support directly at this number: 855-253-6686, to work with a representative for in-depth troubleshooting. We appreciate you taking the time to share your feedback with us.
Good and bad
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It has been 3 months and the screen and touchpad no longer work. Laptop is now in for repairs. Otherwise the specs on this laptop are very good for the price but a broken laptop is completely useless.
No, I would not recommend this to a friendBrand response from Lenovo Product Expert
Posted .Hi, BisLit. We're sorry to hear that your LOQ is having these issues, and we hope that your repairs are swift. We will investigate this matter further and we appreciate your time taken to share your perspective with us.
Use bluetooth? Do NOT buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product is NOT bluetooth compatible. Yes, it claims "bluetooth compatability", but it will not work with any bluetooth devices. Audio is corrupted and jumps in and out, and other devices won't connect outright. Headphones are a non-starter. You can uninstall certain devices in "device manager" as a work around, but the laptop will automatically reinstall them later and you will be forced to uninstall and restart daily. Just save yourself the trouble (and money) and buy a laptop designed for the 21st century
No, I would not recommend this to a friendBrand response from Lenovo Product Expert
Posted .Hey there, we are sorry to hear that you had a poor experience with your LOQ 15. We apologize for any inconvenience and frustration this has caused. The most updated Bluetooth driver for this model that can be downloaded via the Lenovo Support website (https://pcsupport.lenovo.com/us/en/products/laptops-and-netbooks/gaming-series/loq-15arp9/83jc/downloads/driver-list/component?name=Bluetooth%20and%20Modem&id=631A1C55-4962-4A5C-B7FD-CB19B42CDF9F) should resolve this issue. If not, we recommend you call Lenovo Support for additional help at: 877-453-6686. We appreciate you taking the time to share your experience with us.
Bad laptop
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This laptop is really bad. The AMD processor is not good even though it is a Ryzen 7 it will not deliver nearly an Intel i3. The usb ports fail continously.
No, I would not recommend this to a friendBrand response from Lenovo Product Expert
Posted .Hi ChristianH,
Thank you for sharing your feedback with us. We are sorry to hear that you are having trouble with your LOQ 15. We apologize for the inconvenience that this may be causing you, and we'd like to work with you to resolve this issue.
To start, we recommend ensuring you have the latest software by checking for updates, as this could correct the issue. To do so, first, open the Settings app > Select the Windows update tab > Select the Check for updates button, applying all available updates. Next, open the Lenovo Vantage app > on the homepage, select the Check for updates button, following on-screen prompts to apply all available updates here as well.
If after the available updates are applied and the system restarts, yet the issue persists, in-depth troubleshooting will be necessary to fix the problem. We recommend contacting Lenovo Support here: 877-453-6686, for further assistance.
Please update us when you can regarding this.
Best regards,
Lenovo
Faulty
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had it for 60 days and it bricked Do not waste your money on a lenovo
No, I would not recommend this to a friendBrand response from Lenovo Product Expert
Posted .Hey there ManlyG, we're sorry to hear that you encountered this problem with your LOQ 15. If you still have your laptop, we recommend contacting Lenovo Support directly at this number: 855-253-6686, to work with a representative for in-depth troubleshooting. We appreciate you taking the time to share this feedback wtih us.
