Customer Ratings & Reviews
- Model:
- 83JC0000US
- SKU:
- 6578511
Rating by feature
- Battery Life
Rating 3.7 out of 5 stars
- Speed
Rating 4.7 out of 5 stars
- Display
Rating 4.6 out of 5 stars
Customers are saying
Customers appreciate the LOQ 15.6" Gaming Laptop for its strong performance, speed, solid build quality, and impressive graphics, all offered at a great price. However, some customers have expressed concerns regarding the laptop's battery life and fan noise. A few users also noted the weight and limited storage as potential drawbacks. Some customers have mentioned the memory could be better.
This summary was generated by AI based on customer reviews.
BUY SOMEWHERE ELSE! Horrible Shipping System
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This laptop would be great I'm sure if Best Buy could figure out their shipping methods. They used some 3rd party UPS service called Roadie who will try and deliver a $1,000 laptop 3 days early. Then when you're not there because they're so early, they'll instead return the order and process a refund. You then get the pleasure of contacting Best Buy's customer support where they will pass you around and drop your call for 4 hours. During this time they'll also lie to you that they "cannot honor the sale price" when I first ordered but then magically send it to me when I ask for a supervisor. Long story short: buy this laptop from literally anyone else other than Best Buy. This entire process has been absolute insanity and I still don't have the laptop days later.
No, I would not recommend this to a friendBuy the Extended Warranty from Lenovo
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've had this for about 17 months with very minimal usage. I only use this while traveling and that happens not too often. So I've probably used this laptop about 10 times for the duration I have had it. The motherboard just died during normal usage and Lenovo refuses to do anything about it. After doing research, apparently this is a known issue with this specific model/manufacturing date. My husband has had a Lenovo laptop for the last 13 years and its still working. Who knew this would happen to something that was supposed to be better?
No, I would not recommend this to a friendReally good option
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The laptop is amazing, the side and material feels really good
I would recommend this to a friendBrand response from Lenovo Product Expert
Posted .Hi, ErikV. Thank you for choosing Lenovo! We are glad to hear that your LOQ has been amazing, and we appreciate you taking the time to share your experience with us.
NOT THE BEST GAMING COMPUTER
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've had this computer a little over a year and it doesn't work unless its plugged in charging. Now the only way for it to work is if its plugged into the wall, i can't unplug it or it does.
No, I would not recommend this to a friendHalf half
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's not very good And there is no ctrl in the right side
No, I would not recommend this to a friendBrand response from Lenovo Product Expert
Posted .Hey Abdul, we're sorry to hear that your LOQ 15 has fallen short for you. If you can, please share some details on how your LOQ has been poor for you, so that we can help and use your feedback to improve. We appreciate your time taken to share your review with us.
service Office
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.they're we're not helpful at all and didn't get no help
No, I would not recommend this to a friendIs a ok laptop
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I think overall is ok not bad not good and also the performance are ok too.
No, I would not recommend this to a friendBrand response from Lenovo Product Expert
Posted .Hey, AlfredZ. We appreciate you for choosing our product and sharing your feedback with us. It is good to hear that your LOQ is adequate for you. If you wish to boost performance, we recommend taking a look at device settings in the Lenovo Vantage app for options.
- Cons mentioned:Battery life
Not for long term use
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.While unplugged, the laptop only lasted 3 hours or less. The laptop died after less than a month.
No, I would not recommend this to a friendBrand response from Lenovo Product Expert
Posted .Hey Ahmad, we're sorry to hear that you're having trouble with your LOQ. To resolve this issue, we recommend contacting Lenovo Support directly at this number: 855-253-6686, to work with a representative for in-depth troubleshooting. We appreciate you taking the time to share your feedback with us.
not worth it, potentially lying about specs
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Don't think this deserves the price-tag, barely handle easy tasks even though its not even games, have a hard time clicking on stuff because the mousepad doesn't react often, some keys already not react that much anymore, would rather buy those non gaming 200 dollars laptop instead and that would work better than this.
No, I would not recommend this to a friendBrand response from Lenovo Product Expert
Posted .Hi AliA,
Thank you for sharing your feedback with us. We are sorry to hear that you are having trouble with your LOQ's performance and functionality. We wish to provide the best experience possible for our customers, and we apologize that this has not been the case for you, along with the frustration and inconvenience that this may have caused. We'd like to work with you to address these issues.
To start, we recommend ensuring you have the latest software by checking for updates, as this could correct the issue. To do so, first, open the Settings app > Select the Windows update tab > Select the Check for updates button, apply all available updates. Next, open the Lenovo Vantage app > on the homepage, select the Check for updates button, following on-screen prompts to apply all available updates here as well.
Also, ensure that the system isn't in a power reserve model like battery saving mode or cool/quite mode that can be configured in the Lenovo Vantage app under Performance Mode on the homepage. In these low power modes, this can throttle system performance capabilities.
Please update us when you can regarding this and reach out to us again should you have any questions or need further assistance, as your satisfaction is important to us.
Best regards,
Lenovo
Good and bad
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It has been 3 months and the screen and touchpad no longer work. Laptop is now in for repairs. Otherwise the specs on this laptop are very good for the price but a broken laptop is completely useless.
No, I would not recommend this to a friendBrand response from Lenovo Product Expert
Posted .Hi, BisLit. We're sorry to hear that your LOQ is having these issues, and we hope that your repairs are swift. We will investigate this matter further and we appreciate your time taken to share your perspective with us.
Laptop
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Already mother board is burned, not even been one year buying it.
No, I would not recommend this to a friendBroken key
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t buy, very bad just spend a couple more for a better one don’t buy this brand
No, I would not recommend this to a friendUse bluetooth? Do NOT buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product is NOT bluetooth compatible. Yes, it claims "bluetooth compatability", but it will not work with any bluetooth devices. Audio is corrupted and jumps in and out, and other devices won't connect outright. Headphones are a non-starter. You can uninstall certain devices in "device manager" as a work around, but the laptop will automatically reinstall them later and you will be forced to uninstall and restart daily. Just save yourself the trouble (and money) and buy a laptop designed for the 21st century
No, I would not recommend this to a friendBrand response from Lenovo Product Expert
Posted .Hey there, we are sorry to hear that you had a poor experience with your LOQ 15. We apologize for any inconvenience and frustration this has caused. The most updated Bluetooth driver for this model that can be downloaded via the Lenovo Support website (https://pcsupport.lenovo.com/us/en/products/laptops-and-netbooks/gaming-series/loq-15arp9/83jc/downloads/driver-list/component?name=Bluetooth%20and%20Modem&id=631A1C55-4962-4A5C-B7FD-CB19B42CDF9F) should resolve this issue. If not, we recommend you call Lenovo Support for additional help at: 877-453-6686. We appreciate you taking the time to share your experience with us.
Bad laptop
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This laptop is really bad. The AMD processor is not good even though it is a Ryzen 7 it will not deliver nearly an Intel i3. The usb ports fail continously.
No, I would not recommend this to a friendBrand response from Lenovo Product Expert
Posted .Hi ChristianH,
Thank you for sharing your feedback with us. We are sorry to hear that you are having trouble with your LOQ 15. We apologize for the inconvenience that this may be causing you, and we'd like to work with you to resolve this issue.
To start, we recommend ensuring you have the latest software by checking for updates, as this could correct the issue. To do so, first, open the Settings app > Select the Windows update tab > Select the Check for updates button, applying all available updates. Next, open the Lenovo Vantage app > on the homepage, select the Check for updates button, following on-screen prompts to apply all available updates here as well.
If after the available updates are applied and the system restarts, yet the issue persists, in-depth troubleshooting will be necessary to fix the problem. We recommend contacting Lenovo Support here: 877-453-6686, for further assistance.
Please update us when you can regarding this.
Best regards,
Lenovo
Faulty
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had it for 60 days and it bricked Do not waste your money on a lenovo
No, I would not recommend this to a friendBrand response from Lenovo Product Expert
Posted .Hey there ManlyG, we're sorry to hear that you encountered this problem with your LOQ 15. If you still have your laptop, we recommend contacting Lenovo Support directly at this number: 855-253-6686, to work with a representative for in-depth troubleshooting. We appreciate you taking the time to share this feedback wtih us.
Unusable Within Just a Few Hours
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Blue screen of death and completely unusable within just a few hours of purchasing it. Horrible laptop.
No, I would not recommend this to a friendBrand response from Lenovo Product Expert
Posted .Hi, XavierL. We're sorry to hear that your experience with your LOQ 15 has been poor. To help resolve this issue, if you're willing to work with us, we recommend contacting Lenovo Support for assistance. We appreciate your time taken to share your perspective and feedback with us, as it has been noted.
- Pros mentioned:PerformanceCons mentioned:Storage
excellent ~$1000 laptop
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.For $1000, the specs are solid. There are no bleeding edge features here, like PCIE 5.0 or the latest USB speeds. It won't walk your dog or effortlessly run your art plagiarizing AI programs, and it does come with a Copilot button that needs Powertoys if you want it to do something useful. But what you do get is a solid keyboard, a bright IPS screen at 144hz, a full-size set of arrow keys, and enough gaming performance to at least play some of the latest titles at playable framerates and decent graphical settings too. I've been using mine to play Wuthering Waves and FFXIV, and I could even get 3D work done on it, with very good rendering performance on par with my 2080 Super rig at home. Audio and battery life are as one would expect from a modern laptop, that being very serviceable but not mindblowing, which is a theme of this laptop. Storage is very much on the low side if you want to play modern games on it, but you can throw in an additional SSD up to 4TB if I remember correctly. RAM is also upgradeable to 32GB as well. If you need the laptop equivalent of a Honda Civic, grab this one.
I would recommend this to a friendBrand response from Lenovo Product Expert
Posted .Hey,
Thank you for choosing Lenovo and for sharing your feedback with us!
We are glad to hear that your experience with your LOQ 15 has been excellent.
Please feel free to reach out to us should you have any questions.
Best,
Lenovo
I do not this brand any more
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst experience with the laptop I bought this laptop one month back
No, I would not recommend this to a friendBrand response from Lenovo Product Expert
Posted .Hey ImranS, we're sorry to hear that you're experiencing this issue with your LOQ. To resolve this problem, we recommend contacting Lenovo Support directly at this number: 855-253-6686, to work with a representative for in-depth troubleshooting. We appreciate you taking the time to share your feedback with us.
Broke right after buying
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After about 2 weeks of owning it shut itself off and never turned back on
I would recommend this to a friendBrand response from Lenovo Product Expert
Posted .Hey Couch, we're sorry to hear that you're having this problem with your LOQ 15. To try to resolve this, we recommend contacting Lenovo Support for in-depth troubleshooting and a personalized resolution. We appreciate you taking the time to share your feedback with us.
- Cons mentioned:Battery life
It comes in silver...
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This product is great! It's fast, runs well, and is just such a great laptop. The rear usb and LAN connections work are a nice touch. The Levono Advantage app that come with the laptop allows you to set different fan speeds for Quiet, Balanced, and Performance. It also gives you an update to the wear and tear of each component inside of the computer. My only complaints would be the battery life(which is expected from a gaming laptop. It does, however, charge incredibly quickly, so if it is running out of juice, it won't take too long to charge back up), storage size, and probably the power cable connector. Its on the back right next to the usb, so when its dark and I can't see the labels, I have tried to cram it in the usb port.
I would recommend this to a friendBrand response from Lenovo Product Expert
Posted .Hi DylanN,
Thanks for choosing Lenovo!
It is good to hear that your experience with your LOQ 15 has been great, and we appreciate you taking the time to share this with us.