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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 448 reviews

Rating Filter

Rating by feature

  • Battery Life

    Rating 3.7 out of 5 stars

  • Speed

    Rating 4.7 out of 5 stars

  • Display

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers appreciate the LOQ 15.6" Gaming Laptop for its strong performance, speed, solid build quality, and impressive graphics, all offered at a great price. However, some customers have expressed concerns regarding the laptop's battery life and fan noise. A few users also noted the weight and limited storage as potential drawbacks. Some customers have mentioned the memory could be better.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 23 Showing 441-448 of 448 reviews
  • Pros mentioned:
    Performance
    Cons mentioned:
    Storage

    Rated 5 out of 5 stars

    excellent ~$1000 laptop

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For $1000, the specs are solid. There are no bleeding edge features here, like PCIE 5.0 or the latest USB speeds. It won't walk your dog or effortlessly run your art plagiarizing AI programs, and it does come with a Copilot button that needs Powertoys if you want it to do something useful. But what you do get is a solid keyboard, a bright IPS screen at 144hz, a full-size set of arrow keys, and enough gaming performance to at least play some of the latest titles at playable framerates and decent graphical settings too. I've been using mine to play Wuthering Waves and FFXIV, and I could even get 3D work done on it, with very good rendering performance on par with my 2080 Super rig at home. Audio and battery life are as one would expect from a modern laptop, that being very serviceable but not mindblowing, which is a theme of this laptop. Storage is very much on the low side if you want to play modern games on it, but you can throw in an additional SSD up to 4TB if I remember correctly. RAM is also upgradeable to 32GB as well. If you need the laptop equivalent of a Honda Civic, grab this one.

    I would recommend this to a friend
    • Brand response from Lenovo Product Expert
      Posted .

      Hey,

      Thank you for choosing Lenovo and for sharing your feedback with us!

      We are glad to hear that your experience with your LOQ 15 has been excellent.

      Please feel free to reach out to us should you have any questions.

      Best,
      Lenovo Lenovo

  • Rated 1 out of 5 stars

    Unusable Within Just a Few Hours

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    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Blue screen of death and completely unusable within just a few hours of purchasing it. Horrible laptop.

    No, I would not recommend this to a friend
    • Brand response from Lenovo Product Expert
      Posted .

      Hi, XavierL. We're sorry to hear that your experience with your LOQ 15 has been poor. To help resolve this issue, if you're willing to work with us, we recommend contacting Lenovo Support for assistance. We appreciate your time taken to share your perspective and feedback with us, as it has been noted. Lenovo

  • Rated 1 out of 5 stars

    I do not this brand any more

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    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worst experience with the laptop I bought this laptop one month back

    No, I would not recommend this to a friend
    • Brand response from Lenovo Product Expert
      Posted .

      Hey ImranS, we're sorry to hear that you're experiencing this issue with your LOQ. To resolve this problem, we recommend contacting Lenovo Support directly at this number: 855-253-6686, to work with a representative for in-depth troubleshooting. We appreciate you taking the time to share your feedback with us. Lenovo

  • Rated 1 out of 5 stars

    Broke right after buying

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    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After about 2 weeks of owning it shut itself off and never turned back on

    I would recommend this to a friend
    • Brand response from Lenovo Product Expert
      Posted .

      Hey Couch, we're sorry to hear that you're having this problem with your LOQ 15. To try to resolve this, we recommend contacting Lenovo Support for in-depth troubleshooting and a personalized resolution. We appreciate you taking the time to share your feedback with us. Lenovo

  • Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    It comes in silver...

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product is great! It's fast, runs well, and is just such a great laptop. The rear usb and LAN connections work are a nice touch. The Levono Advantage app that come with the laptop allows you to set different fan speeds for Quiet, Balanced, and Performance. It also gives you an update to the wear and tear of each component inside of the computer. My only complaints would be the battery life(which is expected from a gaming laptop. It does, however, charge incredibly quickly, so if it is running out of juice, it won't take too long to charge back up), storage size, and probably the power cable connector. Its on the back right next to the usb, so when its dark and I can't see the labels, I have tried to cram it in the usb port.

    I would recommend this to a friend
    • Brand response from Lenovo Product Expert
      Posted .

      Hi DylanN,

      Thanks for choosing Lenovo!

      It is good to hear that your experience with your LOQ 15 has been great, and we appreciate you taking the time to share this with us. Lenovo

  • Cons mentioned:
    Weight

    Rated 5 out of 5 stars

    I like it

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good. I really like this laptop. It is a little heavier than expected.. but it works great for what I need it for with photo editing and what not

    I would recommend this to a friend
    • Brand response from Lenovo Product Expert
      Posted .

      Hey Jbrzy, thanks for choosing Lenovo! We are glad to hear that you are really liking your LOQ 15 so far and that it works great for your needs. We appreciate you taking the time to share your feedback with us. Lenovo

  • Rated 1 out of 5 stars

    Incompatible with Windows 11 OS - Why sell it?

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Machine bricks itself from an automatic update. Learned their is an incompatibility between Lenovo systems and Windows 11. Likely why this device is on sale. Search for "pin key destroyed after update, cant access account" because youll be searching that alot with this machine. I entered my bitkey # over 10 times to learn that Lenovo hardware can't access safe mode on Win 11. As an IT tech and admin, it makes it impossible to fix. Also hell to experience on a sunday thank you for torturing me! Makes sense this garbage was on sale now.

    No, I would not recommend this to a friend
    • Brand response from Lenovo Product Expert
      Posted .

      Hey, JoeR. We're sorry to hear that you're having this problem with your LOQ 15. To try to resolve this, we recommend contacting Lenovo Support for assistance. We appreciate you taking the time to share your experience, as it has been noted and we will investigate further. Lenovo

  • Rated 1 out of 5 stars

    Horrible lag

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After about 1 year of use it devolves to the point you average 200ms ping on the most basic Roblox games. Dont even think of listening to music while playing. Instant freeze

    No, I would not recommend this to a friend
    • Brand response from Lenovo Product Expert
      Posted .

      Hi Jerren,

      We're sorry to hear that you're having this problem with your . To try to resolve this, first, we recommend ensuring you have the latest software by checking for updates, as this could correct the issue. To do so, first, open the Settings app > Select the Windows update tab > Select the Check for updates button. Next, open the Lenovo Vantage app > on the homepage, select the Check for updates button. If after the available updates are applied and the system restarts, yet the issue persists, in-depth troubleshooting will be necessary to fix the problem. We recommend contacting Lenovo Support here: 877-453-6686, for further assistance.

      Please update us when you can regarding this, and we appreciate you taking the time to share your feedback with us. Lenovo

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