Customer Ratings & Reviews
- Model:
- MSER0990S
- SKU:
- 10117409
Rating by feature
- Performance
Rating 4.7 out of 5 stars
- Cook Settings
Rating 4.6 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
Customers are saying
Customers are pleased with the product's compact size, impressive overall performance, and user-friendly interface. Users also appreciate the sleek, modern design and the quiet, polite alert sounds. While the vast majority of feedback is positive, a few individuals noted minor confusion regarding the door mechanism and an initial scent upon unboxing.
This summary was generated by AI based on customer reviews.
Microwave
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.best microwave ever. Heats very well and leaves nothing
I would recommend this to a friend- Cons mentioned:Smell
Not worth it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this microwave because of the good reviews but I am very disappointed. It looks better in pics that what really is, smelled weird the first day I used it (like burning plastic), the settings are way basic, (not different options) and it doesn’t warm up any better than any other cheaper microwave so not worth the price. I didn’t return it because i threw away the box as soon as I opened. I won’t recommend it
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there, Susana. Thank you for taking the time to share your experience with the LG MSER0990S microwave. We understand how concerning it must be when a product doesn't perform as hoped, especially after relying on positive reviews. The initial odor you noticed may occur as a result of protective oils or residues from the manufacturing process and should dissipate after a few uses. We recommend wiping the interior with a mild solution of water and baking soda and running the unit with a cup of water and lemon juice for several minutes to help eliminate lingering odors. In terms of performance, if you're noticing that the microwave isn’t heating properly, we suggest checking that you're using microwave-safe containers and that the turntable is correctly aligned, as this can impact even heating. You may access this link related to your concern:https://www.lg.com/us/support/help-library/lg-microwave-why-is-my-microwave-not-heating--1428511871544.
We’d appreciate the opportunity to assist you further. Please send us a private message on social media @LGUSSupport so we can explore potential solutions. Your feedback matters, and we're here to help make things right.
—Avril
Solid Wave
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Replacing old one that burned out. This one is solid.
I would recommend this to a friendBest powerful, compact microwave.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best powerful, compact microwave. I had the older model for over 7 years and wouldn’t go to any other make. Fits perfect in my space and still has a lot of room inside, plus lots of power.
I would recommend this to a friendGreat value
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall great looks and it does what he is supposed to do. Great quality, great price
I would recommend this to a friendThe door botton is weird
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Everything work great except that wierd door button. Sometime i want to push the door open button with my left hand. And it wont open unless you reach a round the right side and push the safety button also.
I would recommend this to a friendWorks well
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This microwave works very well. It cooks food just right
I would recommend this to a friendNot intuitive or easy to use
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I just bought this and I hate it. I have used microwave ovens for years, decades to be honest. The LG is confusing and diffuclt to use. There's a sticker next to the door button with instructions on how to open. You have to use your right middle finger. And ONLY your right hand, to press a small button on the side that releases the door button on the front. Here's a clue: If you need instructions to show people how to just open the door, you have made your product difficult to use. That sticker will wear off in short order and then every new person to use it will have to study the design until they notice a small black button on the side. This is dumb. Have something in your right hand and want to open with your left? No. Not physically possible. I tried auto reheat for a cup of water. It's a lot of steps to just set 2 minutes. The menu suggests that you can adjust the number of cups. But you can't as you try to find the +/- buttons or enter 1, 2, 3 or some other key to change the display. I have a broken microwave that takes several minutes to just heat a cup of water and I'm going to use it instead and return this one.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Stephen. Thank you for sharing your experience with the LG Microwave (MSER0990S) model. We understand your concern about encountering difficulties with a new appliance, especially when it doesn’t meet your expectations.
To simplify your usage, we recommend checking the user manual for alternative methods to adjust settings, as there may be quicker ways to heat or reheat items. Additionally, exploring the quick-cook features might offer a more efficient option for your needs.
If you’re still having issues or need further assistance, please send us a private message on social media @LGUSSupport. We're here to help you troubleshoot and find solutions to improve your experience. We appreciate your patience and feedback as we strive to enhance our products. ^Juvy
LG microwave
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.it just pushes back when i open the door. maybe it's light weight.
I would recommend this to a friendMy new office TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Insignia TV - 32 inch full HD - great tv and easy to set up. Good quality for picture.
I would recommend this to a friendPhiligerne
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The microwave is the best I have ever had it’s super hot
I would recommend this to a friendI normally like LG products
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This microwave arrived with a fatal door open issue which prevented it from microwaving anything so I had to return it. On top of that, the interface was very very slow making pressing the keys a much longer process than it should be. I'm not sure if the two are related but it doubt it. I bought a much cheaper insignia microwave at my local best buy store after I returned this one and its exactly what you want. Responsive microwave without any extras you don't use anyway getting in the way.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Thomas. thank you for sharing your experience with the LG Microwave (MSER0990S) model.
We understand the importance of having an appliance that is both reliable and responsive to your inputs. When a microwave door sensor prevents operation, it is typically a safety feature designed to ensure the unit cannot run while the cavity is open. However, experiencing a "fatal" issue upon arrival is certainly not the performance standard we aim for. Regarding the interface responsiveness, our modern microwaves are designed with high-density control boards; if you notice a delay in key registration, it can sometimes be attributed to a software processing lag.
You can find further details regarding the installation and operational troubleshooting for our microwave here: https://www.lg.com/us/support/product/lg-MSER0990S.BSTELGA. If you’d like us to take a closer look at what happened with your unit or explore additional troubleshooting steps, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. We're here to help. ^Juvy
LG microwave
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good appliance. The only reason I didn't give it a 5 is because it's a little sensitive trying to get it to power up.
I would recommend this to a friendBacklight the buttons
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The microwave oven is powerful to be so small, but it is somewhat difficult to use because the operational buttons on the front are hard to see. I saw other reviewers suggest that backlighting them would help, and I agree completely.
I would recommend this to a friendgreat except for the buttons
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The start button has be pressed hard accurately and repeatedly.
No, I would not recommend this to a friendReplacement microwave
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The perfect replacement for the old microwave that we use in our recreation room. Took a little while to get use to the difference in settings, but we're very pleased with the purchase.
I would recommend this to a friendLike features
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Left door open, thought light burned out. Nope, after door closed and used again light still works. Thank you. Panel hard to see.
I would recommend this to a friend- Pros mentioned:Overall performance
Hard to use touch pad
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Part of the touch pad is very hard to use, the stop/clear and start/enter can’t be push hard enough to get them to work sometimes. Once you get the controls to work the rest of it works fine.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there, KimH. Thank you for sharing your experience with us regarding your LG Microwave Oven, Model MSER0990S. We understand your inquiry concerning the touch pad functionality and the pressure required to operate the Start and Stop buttons. We understand the unit didn't meet your expectations for a seamless and easy user experience. Your feedback is very important to us as we strive to ensure our appliances provide the highest level of convenience in your kitchen. We are committed to providing you with a unit that functions perfectly in every aspect, from the controls to the cooking performance. For further assistance and any specific concerns you may have, please contact us on lgdigitalcare@lg.sprinklrsupport.com.
https://www.bestbuy.com/product/lg-0-9-cu-ft-countertop-microwave-with-sensor-cooking-and-smart-inverter-stainless-steel/J7G56583H3. —Renzo
Love My First LG Microwave!!!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love! Small but Mighty Smart microwave has pre-programs setting for all my food heating. It even plays cute music sounds when using it. So Glad I got it!
I would recommend this to a friendGreat purchase
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice and elegant microwave. Heats up anything very fast
I would recommend this to a friend