Customer Ratings & Reviews
- Model:
- MSER0990S
- SKU:
- 12181032
Rating by feature
- Performance
Rating 4.7 out of 5 stars
- Cook Settings
Rating 4.6 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
Customer-Unfriendly Product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Manufacturer did not include complete operating manual -- required search on internet for instructions for use. Too complicated for simple use. Obnoxious arbitration requirement sticker found on face of unit after removing unit from box; should be disclosed prior to purchase.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Bill. Thank you for reaching out to us. We appreciate you sharing your experience with the LG Microwave (MSER0990S) model. We understand how important it is to have clear instructions and straightforward setup when using your appliance.
For your unit, you can access the complete operating manual directly on our support site here: https://www.lg.com/us/support/product/lg-MSER0990S.BSTELGA. This will provide step‑by‑step guidance for proper use and care. If the controls feel complicated, one helpful step is to start with the Auto Cook functions, which simplify operation by automatically setting time and power levels for common foods.
If further assistance is needed, please send us an email at lgdigitalcare@lg.sprinklrsupport.com so we can continue supporting you directly. ^Juvy
Takes forever to hear things up
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It looks good. That’s about it. This microwave seems to take longer to cook everything than even a 1000 watt oven takes. Food is always cold, needs to go back in. Other things get cold waiting. Wish I hadn’t bought this. Want to go back to my old LG.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Dan.
Thank you for your feedback on the LG Microwave (MSER0990S) model. We understand your concern about your experience, which hasn’t met your expectations. We strive to provide high-quality products exceeding our customers' needs and expectations. The performance of the microwave, including cooking times, can be influenced by the power settings or food placement within the oven.
We recommend checking the user manual to ensure proper usage and adjusting the power level for optimal results. For additional help, you may visit https://www.lg.com/us/support/help-library/lg-microwave-why-is-my-microwave-not-heating--1428511871544. For additional troubleshooting tips, please don’t hesitate to reach out to us on social media @LGUSSupport, where our team would be happy to assist further.
Your satisfaction is important to us, and we hope to resolve your concerns. ^Juvy
Immediately fried itself
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.had high hopes for this product, but unfortunately, it failed me right from the start. As soon as I started using it, it essentially fried itself and became completely non-functional. Despite following all the setup instructions carefully, it just didn’t work as intended. This was a disappointing experience, and I cannot, in good conscience, recommend this product to anyone. Save yourself the frustration and look for a more reliable alternative
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there. Thank you for sharing your experience with us. We understand your situation since you received a product that doesn’t work as expected, especially when you were looking forward to using the LG 0.9 Cu. Ft. Countertop Microwave (MSER0990S). We’d like to help resolve this issue for you.
If the microwave became non-functional immediately after use, it’s possible that there may have been an electrical issue or a malfunction with the unit. We recommend starting with a few troubleshooting steps:
Check the power source: Make sure the microwave is plugged into a working outlet, and confirm that the outlet is not tripped by a circuit breaker.
Reset the microwave: Unplug the microwave for about 1 minute and then plug it back in to reset it.
If the microwave remains non-functional after these steps, we suggest contacting us directly through @LGUSSupport on social media so we can assist with scheduling a technician visit or discuss your options for repair or replacement.
https://www.bestbuy.com/site/lg-0-9-cu-ft-countertop-microwave-with-sensor-cooking-and-smart-inverter-stainless-steel/6577280.p?skuId=6577280
We truly appreciate your patience and understanding as we work to resolve this.
—Renzo
Microwave
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Second time ordering and this time the microwave did not turn on! Best Buy you can do better
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, TaquannaW. Thank you for reaching out, and we understand the importance of having your LG Microwave (MSER0990S) model work right away. A microwave that shows no signs of power can sometimes be caused by a simple connection issue. One helpful step is to test the outlet by plugging in another small appliance to confirm the outlet is active. If the outlet is working, try unplugging the microwave for 30 seconds and plugging it back in to refresh the internal control board. For more guidance, visit https://www.lg.com/us/support/help-library/lg-microwave-oven-troubleshooting-no-power-issue--1429709038316. We’d like to take a closer look and help you move forward with the right next steps.
Please send us an email at lgdigitalcare@lg.sprinklrsupport.com. Our team will be glad to assist you directly. ^Juvy
Buyer's remorse
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sorry I bought it! The sound of the door opening and closing is unusually loud. The "child safety" feature is annoying to fix. Contains far less options than the much less expensive Insignia Microwave this is replacing.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Linda. Thank you for sharing your thoughts on the LG Microwave (MSER0990S) model. We understand your concern about the loud sound of the door and the child safety feature, especially when you were expecting a more user-friendly experience. We strive to provide high-quality products and ensure a smooth experience. To address the loud door operation, we recommend checking if the door hinges are properly aligned and lubricated. Sometimes, adjusting the hinges can help reduce noise when opening and closing the door. For more information, visit https://www.lg.com/us/support/help-library/lg-microwave-troubleshooting-loud-noise-while-cooking--20153194328721. Regarding the child safety feature, you may visit https://www.lg.com/us/support/product/lg-MSER0990S.BSTELGA and check for the page 11. Please send us a private message on social media @LGUSSupport, and our team will be more than happy to explore possible solutions with you. We appreciate your patience and look forward to assisting you. ^Juvy
Poor quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I recently purchased a Samsung microwave from Best Buy, and I’m extremely disappointed. The unit arrived dirty and covered in dents, making it clear that it was refurbished—despite being sold as new. This is completely unacceptable. Best Buy should not be allowed to sell used or damaged products without properly disclosing it to customers. I expected a brand-new appliance, not something that looks like it came from a scratch-and-dent sale. Will definitely think twice before shopping here again! 1/5 stars.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there, DanielO. Thank you for sharing your experience with us. We understand your situation about the issues you've encountered with your microwave purchase. However, as this transaction was made through Best Buy, we recommend reaching out to their customer service directly to address concerns regarding the condition of the unit and the product description.
https://www.bestbuy.com/site/lg-0-9-cu-ft-countertop-microwave-with-sensor-cooking-and-smart-inverter-stainless-steel/6577280.p?skuId=6577280
If you need any assistance with LG products, feel free to send us a private message on Social Media @LGUSSupport, and we'd be more than happy to help with any questions related to our appliances.
We appreciate your patience. —Renzo
Damaged
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This microwave was bought for a gift. The microwave was damaged. I will return it.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for reaching out about your LG Microwave (MSER0990S) model. We understand the importance of receiving a product in perfect condition, especially when it’s meant to be a gift. If you still have the unit on hand before returning it, one helpful step is to inspect the packaging and internal components to ensure nothing inside has shifted or become loose during transit, as this can sometimes affect performance or appearance. For more details, visit https://www.bestbuy.com/site/help-topics/return-exchange-policy/pcmcat260800050014.c?id=pcmcat260800050014. If you need further assistance or would like us to review anything else related to your LG experience, please feel free to send us an email at lgdigitalcare@lg.sprinklrsupport.com. We're here for you! ^Juvy
Damage discovered after opening.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased online for pickup at store. Got the item home and upon opening the sealed box the item was damaged/bent in several places. Return was easy, but it was the last one in stock so had to get a refund. One star due to the inconvenience not sure if it even worked as I never finished unpacking it.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Nice. Thank you for sharing your experience with us. We understand your concern about receiving a damaged LG Microwave (MSER0990S) model, especially after looking forward to using it. We’re glad to hear that the return process was easy, but we understand the disappointment of not being able to get a replacement, especially when it was the last one in stock. We strive to provide excellent services and ensure a smooth and seamless experience. Since you weren’t able to fully unpack the item to assess if it worked, we recommend checking with Best Buy about potential restocks or the availability of a similar model. If you're still interested in purchasing an LG product, feel free to reach out to us on social media @LGUSSupport, and we’ll be happy to help you explore other options or provide assistance in finding a replacement.
We appreciate your patience and hope we can assist you further. ^Juvy
Don’t bother
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.First one didn’t heat. Brought it back and got a second one. It wouldn’t even turn on. Returned and moved on. Returns are easy!
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Corinne! Thanks for sharing your experience with the LG 0.9 Cu. Ft. Countertop Microwave. We appreciate your feedback and understand how important it is for products to perform reliably right out of the box.
If you’d like to share more or continue the conversation, feel free to send us a DM at @LGUSSupport. -Junel
Garbage
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Died after 9 months. Very disappointed in the quality of this product.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Heidiz1 Thanks for sharing your experience with the LG 0.9 Cu. Ft. Countertop Microwave. We understand how frustrating it is when a product doesn’t last as expected, especially when it’s something you rely on daily.
To help you further, please send us an email at lgdigitalcare@lg.sprinklrsupport.com so our team can take a closer look and assist you directly.
In the meantime, you can explore helpful resources on our official site: https://www.lg.com/us/support
We appreciate you reaching out and hope to help resolve this for you.-Junel
Faulty item received
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Received the faulty one Don’t like it at all I buy the new one and it looks like refurbished one so disappointing
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Kim. Thank you for sharing your feedback about the LG Microwave (MSER0990S) model. We understand your concern about receiving a product that doesn’t meet your expectations. We strive to provide reliable, high-quality products exceeding our customer's needs and expectations. We recommend contacting Best Buy customer service at 888-237-8289 for a possible exchange or refund, as they can assist you with resolving this issue. If you have any specific concerns or questions about the product, we’re here to help. Please feel free to send us a private message on social media @LGUSSupport, and our team will be glad to assist you further. Your satisfaction is important to us, and we appreciate your understanding. ^Juvy
Not great
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this a little over 3 months ago and it is already not working. I don’t even microwave food very often.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Andrew.Thank you for sharing your experience with us. We understand your concern about having the LG Microwave (MSER0990S) model stop working after such a short period of time, especially when you don’t use it often. We strive to provide reliable, high-quality products that exceed our customer's needs and expectation,
We recommend checking the power connection and ensuring the microwave is plugged in properly. For more help, you may visit https://www.lg.com/us/support/help-library/lg-microwave-oven-troubleshooting-no-power-issue--1429709038316. If it's still not working, please send us a private message on social media @LGUSSupport, and our team will assist you with troubleshooting or exploring repair or replacement options.
We appreciate your patience and are here to help resolve this for you. ^Juvy
- Pros mentioned:Overall performance, Size
LG Countertop Microwave
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The LG microwave does the job. It fits in a small counter space, looks great and works well for me.
I would recommend this to a friend - Pros mentioned:Size
LG microwave
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product, perfect size to place above kitchen counter.
I would recommend this to a friend - Pros mentioned:Overall performance
Good little microwave.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I haven't had it long enough to say how it holds up long term, but a month in and it's doing just what I need and wanted it to. This is not a BIG microwave, but enough for an 8" plate
I would recommend this to a friend - Pros mentioned:Size
Fantastic microwave for the size
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great microwave for smaller area. Got it as a gift for my sister-in-law and she is extremely happy with it.
I would recommend this to a friend Small but powerful
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works great. Sometimes confusing with so many cooking and reheating options. Fits in small spaces.
I would recommend this to a friend- Pros mentioned:Size
Countertop microwave
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works great! We needed a small countertop microwave for our kitchen remodel. This works well and the price was good.
I would recommend this to a friend Microwave
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love my microwave great choice. I will recommend any of my family and friends to purchase this microwave.
I would recommend this to a friendCooks well
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Cooks well but time for clock is difficult to set. Serves my purpose to reheat food.
I would recommend this to a friend