Customer Ratings & Reviews
- Model:
- MSER1590S
- SKU:
- 10736382
Rating by feature
- Performance
Rating 4.7 out of 5 stars
- Cook Settings
Rating 4.6 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
to a friend
Not so Great
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works like a microwave but sounds like a heavy machine running in the kitchen. Will be exchanging or returning. Either its defective, or garbage. Its also very flimsy compared to the Panasonic we came from that ran for 20 years.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, David. Thank you for sharing your feedback on the LG Microwave (MSER1590S) model. We understand your concern about an appliance that doesn't meet your expectations, especially with noise and build quality. We aim to offer top-notch products exceeding our customer's needs and expectations.
If the microwave is excessively loud, it could indicate a potential issue. We recommend checking for any obstructions around the appliance or ensuring it’s on a stable surface, as this can sometimes help reduce noise. For more information, visit https://www.lg.com/us/support/help-library/lg-microwave-troubleshooting-loud-noise-while-cooking--20153194328721.
If you’re considering an exchange or return, we support your decision to find a product that better fits your needs. Please send us a private message on social media @LGUSSupport if you have any questions or need assistance with the return process. Your satisfaction is important to us, and we appreciate your feedback. ^Juvy
Works great while it lasts, which isn't long.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It worked great for almost exactly 90 days, and then it stopped warming anything. Up until that point, it did everything perfect. Even the automated "Popcorn" setting passed the test.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Killian. Thanks for sharing your experience with us. We understand that your LG Microwave (MSER1590S) model ceases to heat after about 90 days of use. We strive to provide reliable, high-quality products and exceptional services to ensure a smooth experience. If the microwave isn’t heating, check if the door latches are engaging properly; it may not be fully closed. Ensure it’s plugged directly into a wall outlet, as extension cords can cause issues. For more help, visit https://www.lg.com/us/support/help-library/lg-microwave-why-is-my-microwave-not-heating--1428511871544.
For further assistance, please message us on social media @LGUSSupport, and our team will gladly help you. ^Juvy
Dows not heat up sometimes
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not sure if this is a defect or not but sometimes it heats up food easily (30 sec) while sometimes it can take 2 minutes (may even come out cold; yes the exact temp when I placed in the micowave) for the exact same portion of food. Kind of disappointing.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Ronnie. Thank you for sharing your experience with the LG Microwave (MSER1590S) model. We understand how important consistent heating is, and we appreciate your feedback. We strive to provide reliable, high-quality products exceeding our customer's needs and expectations. To help improve performance, we recommend ensuring that the microwave is not overloaded and that food is evenly spaced. Stirring or rotating the food halfway through the cooking time can also help achieve more even heating. For more help, visit https://www.lg.com/us/support/help-library/lg-microwave-why-is-my-microwave-not-heating--1428511871544. If you continue to experience this issue, please send us a private message on social media @LGUSSupport. We're here to assist you further and explore possible solutions to ensure your microwave works as it should. ^Juvy
Review
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We returned the item because it was damaged, they didn't have another one like it to replace it and we had to ask for a refund and go buy it at another store.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hello there, JuanG. Thank you for sharing your experience with us regarding your LG MSER1590S microwave. We understand that you had to return the item to Best Buy due to damage and that they did not have a replacement available.
Since this purchase was made through Best Buy, and you've already handled the return and refund directly with them, we recommend reaching out to Best Buy's customer service for any further inquiries related to their return or replacement policies. You can typically find their contact information on their website.
https://www.bestbuy.com/site/lg-1-5-cu-ft-countertop-microwave-with-sensor-cooking-and-smart-inverter-stainless-steel/6577282.p?skuId=6577282
We appreciate your patience. —Renzo
Microwave
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Super loud and bottom are really difficulty to push
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there, Will. Thank you for sharing your experience with the LG MSER1590S Countertop Microwave. We understand your concern about the loud noise and the difficulty pressing the bottom of the unit. During operation, microwave ovens can produce vibration noises around 45 to 50 decibels, which is a normal sound level for this type of product and not a defect. Additionally, the unit should be placed on a stable, non-metallic surface to minimize vibrations.
For concerns with the buttons, we recommend ensuring the microwave is on a level surface and checking for any obstructions that might affect button responsiveness. For more information, please visit: LG Microwave - Troubleshooting Loud Noise While Cooking - https://www.lg.com/us/support/help-library/lg-microwave-troubleshooting-loud-noise-while-cooking--20153194328721
If the issue persists or if you have additional concerns, please don’t hesitate to reach out to us on social media @LGUSSupport. Our team is here to assist you!
—Renzo
Bad Out of the BOX!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product was defective from the very beginning. It kept blowing the Ground Fault Uninterupt Circuit . (GFCI) What a waster of time now. I have to take this thing back and I will be looking a different brand!
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thanks for sharing your feedback with us. We understand your concern about dealing with an LG Microwave (MSER1590S) model that kept tripping the GFCI from the start. We strive to provide high-quality products that exceed our customer's needs and expectations. We recommend contacting Best Buy customer service at 888-237-8289 to address your concerns, offer assistance, and discuss potential solutions. We’d love to help troubleshoot the issue and get to the bottom of it. If you decide to give us another chance, please send us a private message on social media @LGUSSupport, and we can assist further. We appreciate your feedback and are here to help if you need anything in the future. ^Juvy
Display is poorly made
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I barely bumped the didn’t with a glass plate and it immediately shattered. The glass display is incredibly fragile and the buttons are difficult to push. Would not recommend.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Nichole. Thank you for sharing your feedback with us regarding LG Microwave (MSER1590S) model. We understand your concern about an appliance component, such as the glass display, is fragile and prone to damage. We strive to provide reliable, durable, high-quality products that exceed our customer's needs and expectations.
We recommend checking if your unit is still within the warranty period, as the glass may be covered under certain conditions. In the meantime, please send us a private message on social media @LGUSSupport with your model details, and our team will be happy to look into any available options for repair or replacement.
Your feedback is important to us, and we truly appreciate your patience while we work together to find the best solution. ^Juvy
Good at first
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Started off really pleased but something must have broke in the microwave. Although it still heats things up, the microwave is now super loud. Only had it for a little over two months.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Chris. Thank you for sharing your feedback with us. We're glad to hear that you were initially pleased with your LG Microwave (MSER1590S) model, but we understand your concern about experiencing an issue with it after only two months of use. A quick troubleshooting step would be to check for any debris or food particles in the microwave's vent or fan area that might be causing the noise. For more information, visit https://www.lg.com/us/support/help-library/lg-microwave-troubleshooting-loud-noise-while-cooking--20153194328721. If this doesn't resolve the issue, we recommend having a technician inspect the unit to pinpoint the cause.
Please send us a private message on social media @LGUSSupport with your details, and we can assist with scheduling a repair or troubleshooting. We want to make sure your microwave works as it should and that you're satisfied with your LG product. ^Juvy
Very Loud
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very loud when heating. Drowns out the talking in the lunchroom
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Janice. Thank you for sharing your feedback on the LG Microwave (MSER1590S) model. We understand your concern about the noise from your microwave, and we want to help. We strive to provide reliable, high-quality products that exceed our customer's needs and expectations. A loud noise during operation could be related to the fan or other internal components. We recommend checking the turntable to ensure it’s properly aligned, as a misalignment can cause noise. For additional help, you may visit https://www.lg.com/us/support/help-library/lg-microwave-troubleshooting-loud-noise-while-cooking--20153194328721. If the issue persists, a technician might be able to diagnose it further.
Please send us a private message on social media @LGUSSupport, and our team will assist you with troubleshooting and next steps. We appreciate your patience. ^Juvy
Noisy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It makes so much noise! It is loud and odd as if there is a motor arracged to it. I kept it only cause it was a need.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there. Thank you for sharing your experience with us. We understand your inquiry regarding the noise from your MSER1590S microwave. Your feedback is important, and we'd like to assist you further. Please send us a private message on Social Media @LGUSSupport and our team will be more than happy to explore possible solutions.
https://www.bestbuy.com/site/lg-1-5-cu-ft-countertop-microwave-with-sensor-cooking-and-smart-inverter-stainless-steel/6577282.p?skuId=6577282
We appreciate your patience. —Renzo
Awful don't buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Within a week of use it smokes constantly no matter what is cooked. And the controls are totally unreliable once you hit one button it will not let you change category
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Lacey. Thank you for sharing your experience with us. We understand how concerning it is to see your LG Microwave (MSER1590S) model, smoking during use and encountering unresponsive controls. We strive to provide reliable, high-quality products and ensure a smooth experience. To address the issue, please ensure the microwave is clean inside, as leftover residue or splatters can cause smoke. Additionally, disconnecting the unit from power for about 5 minutes may help reset the controls and improve responsiveness. For more help, you may visit https://www.lg.com/us/support/help-library/lg-microwave-troubleshooting-the-keypad-not-responding--1429739856887.
If these steps do not resolve the issue, we’d like to assist you further. Please send us a private message on social media @LGUSSupport, and our team will be happy to explore additional solutions for you. Your feedback is important, and we’re here to help. ^Juvy
Fire Hazard
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Door was misaligned and the second time I tried to use it, it started smoking. It burned through the coating on the door
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Thomas. Thank you for sharing your experience with us. We understand how concerning it must be to have your LG Microwave (MSER1590S) model malfunction in such a serious way, especially with the door misalignment and the smoke. Your safety and satisfaction are our top priorities as we strive to provide high-quality products and ensure a smooth experience.
As a troubleshooting step, we recommend unplugging the microwave immediately if you haven't already, to avoid any further issues. The door misalignment may have caused the heating mechanism to malfunction, and the smoke could be a result of this. Given the severity of the issue, it’s important that we address this properly.
Please send us a private message on social media @LGUSSupport, and our team will be happy to assist you further. We’ll help you explore warranty options and guide you through the next steps.
We appreciate your patience and are here to ensure this is resolved. ^Juvy
Northridge Best Buy sent a USED item
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Paid for a BRAND NEW microwave and the Northridge Best Buy in California delivered me a used opened one..
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Dennis. Thank you for bringing this to our attention. We understand your concern about receiving an LG Microwave (MSER1590S) model, in a condition that doesn’t align with your expectations of a brand-new purchase. We strive to provide reliable, high-quality products and exceptional services to ensure a smooth experience. We recommend contacting Best Buy customer service at 888-237-8289 for assistance regarding the delivery.
If you have any questions or concerns about the microwave itself, we’d be more than happy to help. Please send us a private message on social media @LGUSSupport, and our team will work with you to ensure you get the best possible resolution.
We appreciate your patience and the opportunity to assist you. ^Juvy
Lg microwave
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The item arrived with damaged and Saler said they will sent someone to pick up but not until now poor service is not good at all
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hello there, Sovannarith. Thank you for sharing your experience with us. We understand that your LG MSER1590S microwave arrived damaged, and we truly appreciate the opportunity to assist you in resolving this matter.
Since the issue was related to the delivery and the seller's service, we recommend reaching out to Best Buy directly to expedite the pickup and return process. They will be able to provide you with further support in getting this sorted as soon as possible.
https://www.bestbuy.com/site/lg-1-5-cu-ft-countertop-microwave-with-sensor-cooking-and-smart-inverter-stainless-steel/6577282.p?skuId=6577282
In the meantime, please don't hesitate to send us a private message on Social Media @LGUSSupport, and we’ll be more than happy to assist you in any way we can. Your feedback is important to us, and we’ll work together to make sure you have a better experience going forward.
We appreciate your patience.
—Renzo
Noisy and requires to press down 2 buttons to open
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The LG microwave had an odd noise in addition to the normal microwave noise. We didn't like that we had to press down two buttons to open the door.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for sharing your feedback on the LG Microwave (MSER1590S) model. We understand your concern about hearing an unusual noise and the door operation. We strive to provide high-quality products that exceed our customer's needs. For the odd noise, please try the following troubleshooting steps: Ensure that there are no foreign objects or debris inside the microwave cavity that might be causing unusual sounds. Verify that the turntable is properly seated and that there’s no obstruction that could be affecting its movement. Regarding the door operation, make sure the door seal is clean and free from any food particles that might interfere with the door closing properly. For more help, visit https://www.lg.com/us/support/help-library/lg-microwave-troubleshooting-loud-noise-while-cooking--20153194328721. If you need further assistance, please reach out to us on social media @LGUSSupport. We're here to assist you and ensure that you have a satisfactory experience with your microwave. ^Juvy
Very noisy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very noise buzzing motor sound. Otherwise like the design
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there. Thank you for sharing your experience with us. We understand that your MSER1590SS appliance is making a very noisy buzzing sound, although you like the design. We appreciate your feedback and would like to assist you further.
LG Microwave – Troubleshooting Noises - https://www.lg.com/us/support/help-library/lg-microwave-troubleshooting-noises--20152329269153
To address the noisy buzzing sound, please check if the appliance is level and ensure that it is not in contact with any surrounding objects that might cause vibrations. If the noise persists, please send us a private message on Social Media @LGUSSupport. Our team will be more than happy to explore further solutions and assist with any necessary adjustments or repairs. We appreciate your patience. —Renzo
Nice product
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We had an LG microwave previously and purchased this newer model which is very similar in style. Easy to use and looks good.
I would recommend this to a friendwork microwave
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Warms food evenly l and fast., Buttons are a little hard to push.
I would recommend this to a friendHigh quality product
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This was a gift from my daughter. After having returned another product (well known brand name, made in China) multiple times, we tried this model. The build quality is great (made in S Korea). Inverter cooking is superior to quick cooking and the inverter reduces power evenly (versus on/off on regular models). Sensor cooking and Power Level cooking work flawless. The beep is gentle to the ear, not annoying like in other models (I would normally turn it off but it is not annoying and I have not found an easy way to turn it off). Excellent product and I would highly recommend it.
I would recommend this to a friendGood Microwave
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Seems to heat well. I've pulled bags of popcorn prior to the end of the heating cycle as few kernels were popping and I didn't want it to burn. Outside of that, works very nicely - just make sure if using the sensor heating, that the correct option is chosen - reheat or cook - that was my error.
I would recommend this to a friend