Customer Ratings & Reviews
- Model:
- MSER1590S
- SKU:
- 10736382
Rating by feature
- Performance
Rating 4.7 out of 5 stars
- Cook Settings
Rating 4.6 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
Noisy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It makes so much noise! It is loud and odd as if there is a motor arracged to it. I kept it only cause it was a need.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there. Thank you for sharing your experience with us. We understand your inquiry regarding the noise from your MSER1590S microwave. Your feedback is important, and we'd like to assist you further. Please send us a private message on Social Media @LGUSSupport and our team will be more than happy to explore possible solutions.
https://www.bestbuy.com/site/lg-1-5-cu-ft-countertop-microwave-with-sensor-cooking-and-smart-inverter-stainless-steel/6577282.p?skuId=6577282
We appreciate your patience. —Renzo
Awful don't buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Within a week of use it smokes constantly no matter what is cooked. And the controls are totally unreliable once you hit one button it will not let you change category
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Lacey. Thank you for sharing your experience with us. We understand how concerning it is to see your LG Microwave (MSER1590S) model, smoking during use and encountering unresponsive controls. We strive to provide reliable, high-quality products and ensure a smooth experience. To address the issue, please ensure the microwave is clean inside, as leftover residue or splatters can cause smoke. Additionally, disconnecting the unit from power for about 5 minutes may help reset the controls and improve responsiveness. For more help, you may visit https://www.lg.com/us/support/help-library/lg-microwave-troubleshooting-the-keypad-not-responding--1429739856887.
If these steps do not resolve the issue, we’d like to assist you further. Please send us a private message on social media @LGUSSupport, and our team will be happy to explore additional solutions for you. Your feedback is important, and we’re here to help. ^Juvy
Fire Hazard
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Door was misaligned and the second time I tried to use it, it started smoking. It burned through the coating on the door
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Thomas. Thank you for sharing your experience with us. We understand how concerning it must be to have your LG Microwave (MSER1590S) model malfunction in such a serious way, especially with the door misalignment and the smoke. Your safety and satisfaction are our top priorities as we strive to provide high-quality products and ensure a smooth experience.
As a troubleshooting step, we recommend unplugging the microwave immediately if you haven't already, to avoid any further issues. The door misalignment may have caused the heating mechanism to malfunction, and the smoke could be a result of this. Given the severity of the issue, it’s important that we address this properly.
Please send us a private message on social media @LGUSSupport, and our team will be happy to assist you further. We’ll help you explore warranty options and guide you through the next steps.
We appreciate your patience and are here to ensure this is resolved. ^Juvy
Northridge Best Buy sent a USED item
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Paid for a BRAND NEW microwave and the Northridge Best Buy in California delivered me a used opened one..
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Dennis. Thank you for bringing this to our attention. We understand your concern about receiving an LG Microwave (MSER1590S) model, in a condition that doesn’t align with your expectations of a brand-new purchase. We strive to provide reliable, high-quality products and exceptional services to ensure a smooth experience. We recommend contacting Best Buy customer service at 888-237-8289 for assistance regarding the delivery.
If you have any questions or concerns about the microwave itself, we’d be more than happy to help. Please send us a private message on social media @LGUSSupport, and our team will work with you to ensure you get the best possible resolution.
We appreciate your patience and the opportunity to assist you. ^Juvy
Lg microwave
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The item arrived with damaged and Saler said they will sent someone to pick up but not until now poor service is not good at all
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hello there, Sovannarith. Thank you for sharing your experience with us. We understand that your LG MSER1590S microwave arrived damaged, and we truly appreciate the opportunity to assist you in resolving this matter.
Since the issue was related to the delivery and the seller's service, we recommend reaching out to Best Buy directly to expedite the pickup and return process. They will be able to provide you with further support in getting this sorted as soon as possible.
https://www.bestbuy.com/site/lg-1-5-cu-ft-countertop-microwave-with-sensor-cooking-and-smart-inverter-stainless-steel/6577282.p?skuId=6577282
In the meantime, please don't hesitate to send us a private message on Social Media @LGUSSupport, and we’ll be more than happy to assist you in any way we can. Your feedback is important to us, and we’ll work together to make sure you have a better experience going forward.
We appreciate your patience.
—Renzo
Noisy and requires to press down 2 buttons to open
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The LG microwave had an odd noise in addition to the normal microwave noise. We didn't like that we had to press down two buttons to open the door.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for sharing your feedback on the LG Microwave (MSER1590S) model. We understand your concern about hearing an unusual noise and the door operation. We strive to provide high-quality products that exceed our customer's needs. For the odd noise, please try the following troubleshooting steps: Ensure that there are no foreign objects or debris inside the microwave cavity that might be causing unusual sounds. Verify that the turntable is properly seated and that there’s no obstruction that could be affecting its movement. Regarding the door operation, make sure the door seal is clean and free from any food particles that might interfere with the door closing properly. For more help, visit https://www.lg.com/us/support/help-library/lg-microwave-troubleshooting-loud-noise-while-cooking--20153194328721. If you need further assistance, please reach out to us on social media @LGUSSupport. We're here to assist you and ensure that you have a satisfactory experience with your microwave. ^Juvy
Very noisy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very noise buzzing motor sound. Otherwise like the design
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there. Thank you for sharing your experience with us. We understand that your MSER1590SS appliance is making a very noisy buzzing sound, although you like the design. We appreciate your feedback and would like to assist you further.
LG Microwave – Troubleshooting Noises - https://www.lg.com/us/support/help-library/lg-microwave-troubleshooting-noises--20152329269153
To address the noisy buzzing sound, please check if the appliance is level and ensure that it is not in contact with any surrounding objects that might cause vibrations. If the noise persists, please send us a private message on Social Media @LGUSSupport. Our team will be more than happy to explore further solutions and assist with any necessary adjustments or repairs. We appreciate your patience. —Renzo
Nice product
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We had an LG microwave previously and purchased this newer model which is very similar in style. Easy to use and looks good.
I would recommend this to a friendMicrowave
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to use and it cooks evenly. We had a limited amount of space in our pantry so measurements limited size.
I would recommend this to a friendHigh quality product
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This was a gift from my daughter. After having returned another product (well known brand name, made in China) multiple times, we tried this model. The build quality is great (made in S Korea). Inverter cooking is superior to quick cooking and the inverter reduces power evenly (versus on/off on regular models). Sensor cooking and Power Level cooking work flawless. The beep is gentle to the ear, not annoying like in other models (I would normally turn it off but it is not annoying and I have not found an easy way to turn it off). Excellent product and I would highly recommend it.
I would recommend this to a friendwork microwave
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Warms food evenly l and fast., Buttons are a little hard to push.
I would recommend this to a friendGood Microwave
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Seems to heat well. I've pulled bags of popcorn prior to the end of the heating cycle as few kernels were popping and I didn't want it to burn. Outside of that, works very nicely - just make sure if using the sensor heating, that the correct option is chosen - reheat or cook - that was my error.
I would recommend this to a friend- Pros mentioned:Overall performance
Product
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great product Need a good microwave And I got one at Best Buy
I would recommend this to a friend Thinking of buying for myself use at work
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Thinking of buying this for my house i use it at work to heat my food rather it be left overs or a frozen meal youd think it was cooked in an oven and you can actually follow the instructions on the frozen meals and it comes out great beware though it does heat things very fast
I would recommend this to a friendgreat microwave
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great unit. Doesn't burn the popcorn and pops almost all the kernels. Maybe 2-5 left.
I would recommend this to a friendSmelly and Smoky
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I saw other reviews about food smoking while cooking and complaints about the smell before I purchased this item but rode off the reviews since I liked the look of this microwave in my kitchen and it was hard to find a microwave that fit in my little countertop space. I elected to purchase anyways and man, they were right!!! This microwave smells HORRIBLE! I’m concerned about the smell to where I’m scared to use the microwave to cook my food. Something is not right. Whatever you cook, smokes a lot. That’s scary!
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Roxanne. Thank you for sharing your experience with us. We understand that the MSER1590S microwave produces an unpleasant smell and excessive smoke during use, which is understandably concerning. We strive to provide high-quality products and ensure a smooth experience.
To troubleshoot, we recommend first checking if the microwave’s ventilation system is clean and debris-free. Sometimes, food particles can get trapped, causing unusual smells or smoke. Additionally, ensure that the microwave is being used in a well-ventilated area. For more help, you may visit https://www.lg.com/us/support/help-library/lg-microwave-how-to-cleaning-your-microwave--1366666908230.
For further assistance and to address this issue directly, please send us a private message on social media @LGUSSupport. Our team will be happy to explore potential solutions to ensure your microwave works as expected.
We appreciate your patience and look forward to resolving this for you. ^Juvy
Watch out - Product Specifications Differ From Box
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Product specifications on site state microwave is 1250W. Verified wattage with Best Buy customer service when ordered microwave . Picked up microwave at store. Box stated 1200W. Contacted Best Buy regarding issue. Best Buy employees stated manufacturer supplies information to website. Best Buy should confirm product specifications are correct before information is on Best Buy site and immediately revise information if it is incorrect. Disappointed with experience.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for bringing this LG Microwave (MSER1590S) model to our attention. We understand how important accurate product specifications are when making a purchase. We strive to provide accurate and detailed product information to help our customers make informed decisions. However, we acknowledge that sometimes, despite our best efforts, a product may not meet your specific needs or preferences. In the meantime, if you haven't already, we recommend contacting Best Buy customer service at 888-237-8289 to address your concerns, offer assistance, and discuss potential solutions. This unit is designed for powerful and efficient cooking, and we'd like to look into this further for you. Please send us a private message on social media @LGUSSupport, and our team will be happy to review the details and provide any clarification. We appreciate your time and patience. ^Juvy
Bestbuy sucks
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best buy sucks with their customer service. The item I purchased had a mechanical issue when I took to store they opened the items from the box and called the manager because there was a small scratch on the item. They refused to refund and didn't even help box the item.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi Moe, thank you for sharing your experience with us. We understand the situation t can be when a newly purchased item like the MSER1590S microwave doesn’t meet expectations, and the return process doesn’t go as smoothly as hoped.
While we don’t manage Best Buy’s store policies, we recommend reviewing their Return & Exchange Policy for more clarity on how they handle appliance returns, especially regarding cosmetic damage and restocking fees. You may contact Best Buy's Customer service 1 (888) 237-8289.
If you ever need assistance with your LG product directly, feel free to send us a DM at @LGUSSupport. We’re here to help with product support, troubleshooting, and warranty guidance. -Avril
Eh
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Looks slick and buttons are nice but it was LOUD and rattling. Also it nuked stuff quick but sometimes not for the better. Be careful with sensitive products. Ended up returning it; wasn't for us
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Nich. Thank you for sharing your experience with the LG Microwave (MSER1590S) model. We’re happy you liked the sleek design and button features, but we understand your concern about the noise and the uneven heating performance, especially regarding sensitive products. We strive to provide top-notch products exceeding our customers' needs and expectations.
To improve performance, we recommend placing the microwave on a flat surface to minimize rattling and vibration. If you decide to give it another try, adjusting the power settings for more delicate items might help with more even heating. For more help, you may visit https://www.lg.com/us/support/help-library/lg-microwave-troubleshooting-loud-noise-while-cooking--20153194328721.
Please send us a private message on social media @LGUSSupport if you want further assistance or have more questions. We want to ensure that any concerns you have are fully addressed. ^Juvy
LG is horrible
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Any LG Microwave that has the open button flush like this one breaks within 2 years. I am on my second microwave (I thought the first was a fluke) this model and again it broke. LG should be taxed for creating horrible products that end up at the dump.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for sharing your experience with the LG Microwave (MSER1590S) model. We understand your frustration with the issues you've encountered, and we appreciate your candid feedback. We strive to provide reliable,high-quality products exceeding our customer's needs and expectations. To address your concerns, we recommend checking if there are any visible obstructions around the door that could be affecting its operation. Sometimes, small debris can interfere with the mechanism. Additionally, ensuring the microwave is placed on a stable surface can help prevent any unnecessary stress on the door. We’d love to assist you further and explore possible solutions. Please send us a private message on social media @LGUSSupport. We're dedicated to helping you find a resolution. Thank you for your patience, and we look forward to connecting with you. ^Juvy