Customer Ratings & Reviews
- Model:
- MSER1590S
- SKU:
- 10736382
Rating by feature
- Performance
Rating 4.7 out of 5 stars
- Cook Settings
Rating 4.6 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
Nice, BUT
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a nice microwave, with some intuitive features. However, I cant use it. Every time I have gone to ise it, it trips the breaker. Not just sometimes, but EVERY. TIME. I would exchange if I could, but i didn’t find out this would happen until I could no longer return it (bought new appliances for a house that was being built). Now I have to buy another microwave and eat a $200 charge for this one.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there, thank you for sharing your experience with us. We understand your situation and the inconvenience you’re facing with the LG 1.5 Cu. Ft. Countertop Microwave (MSER1590S). It’s great to hear that you find the microwave intuitive, but we recognize that it tripping the breaker every time is a serious concern.
To help resolve the issue, here are a few steps to try:
Check the Circuit and Breaker: Ensure the microwave is plugged directly into a dedicated 15-amp circuit. If it's sharing the circuit with other high-powered appliances, it may be causing the breaker to trip.
Inspect the Outlet: Test the outlet with another appliance to ensure it’s functioning properly and not overloaded.
Microwave Power Settings: If the microwave is set to high power when starting, it may draw too much current. Try using lower power settings to see if that helps reduce the load.
https://www.bestbuy.com/site/lg-1-5-cu-ft-countertop-microwave-with-sensor-cooking-and-smart-inverter-stainless-steel/6577282.p?skuId=6577282
We understand that this issue is frustrating, and we’re here to help you further. Please send us a private message on Social Media @LGUSSupport, and we’ll work with you to assist with troubleshooting or explore possible solutions.
We appreciate your patience and understanding. —Renzo
Design issue
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It has a double button push system to open...did not understand how that would be an issue until I had my hand full and needed to use that hand to push button and push bar simultaneously. Inconvenient.
No, I would not recommend this to a friendMicrowave
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its a standard microwave, works well. I like the child lock safety feature.
I would recommend this to a friendNice microwave
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great, but runs a little noisy. Overall it's a nice microwave
I would recommend this to a friendSatisfied Customer
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this microwave and it’s works great so far for what we need it for.
I would recommend this to a friendBest Buy
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good product and good quality. Shipping was fast and on time
I would recommend this to a friendDidn’t even last one year manufacturer is a joke
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchase this in March 2025 by April 2026 it stopped heating reached out to manufacturer and they did everything in their power to dodge helping me in any way shape or form super disappointed with this purchase
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Valerie. Thank you for reaching out and sharing what happened with your LG Microwave (MSER1590S) model. We understand the importance of having a dependable appliance. To check if the heating issue is due to a temporary electronic glitch or a power supply problem, please try this: (1) Perform a hard reset, unplug the microwave for at least 60 seconds. (2) While unplugged, press and hold the "Start/Enter" button for 5 seconds to release residual energy. (3) Plug it back in and test by heating one cup of water for one minute. (4) Also, make sure it's plugged directly into a wall outlet, not a power strip or extension cord. For more guidance, visit https://www.lg.com/us/support/help-library/lg-microwave-why-is-my-microwave-not-heating-properly--20153229630502 and https://www.lg.com/us/support/product/lg-MSER1590S. We’d be glad to take a closer look into your experience and review what options may be available. Please feel free to send us an email at lgdigitalcare@lg.sprinklrsupport.com. We're here to help. ^Juvy
Poor choice, go with another brand!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Got this microwave for my elderly parents. After using for a bit, it’s the worst. Very difficult to see the display and use control panel…and the trim kit costs more than the microwave! Wish we could return!!
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for reaching out to us. We understand the importance of having the LG Microwave (MSER1590S) model be easy for your parents to use. The MSER2090S uses advanced cooking technology for consistent results and secure operation.
To enhance the control panel visibility, adjust the brightness of the LED display by locating the Settings or Clock button, if your sub-model allows it.
Also, installing the microwave at eye level in a well-lit area can minimize glare on the glass touch surface, making the SmoothTouch icons easier to see. For more guidance, visit https://www.lg.com/us/support/product/lg-MSER1590S.BSTELGA. We’d be glad to take a closer look into this with you. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com. We're here for you! ^Juvy
Worked great for 1.5 years. Then died.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No issues for first 1.5 years then power stopped working. Warrenty is 1 year so no help to fix/replace. Expected a longer lasting product from Best Buy and LG. Would not recommend.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for reaching out and sharing your experience. We understand the importance of having your LG Microwave (MSER1590S) model remain reliable well beyond the first year. A helpful step you can try is to check the outlet by plugging in another device to confirm consistent power flow. Microwaves rely on a stable connection, and a tripped breaker or weakened outlet can cause the unit to lose power unexpectedly. You can also try resetting the unit by unplugging it for about 60 seconds and reconnecting it to a dedicated outlet. For more guidance, visit https://www.lg.com/us/support/help-library/lg-microwave-oven-troubleshooting-no-power-issue--1429709038316. If you’d like us to take a closer look at what may have caused the power loss, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. We’re here to help you get the most out of your LG appliance. ^Juvy
Table top micro
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a standard unit but fan is still not vey good. Steams up and keeps food orders in unit
No, I would not recommend this to a friendDead at 16 months
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Guess this was a disposable version, I do not recommend.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Shannan. Thank you for reaching out about your LG Microwave (MSER1590S) model. We understand the importance of having a microwave that performs reliably.
For situations where a unit seems to fall short of expectations, one helpful step is to check the power level settings and cooking times, as certain foods may require adjustments to ensure even heating. It can also be useful to verify that the microwave is connected directly to a dedicated outlet, since extension cords or shared circuits can affect performance. You can explore more details about your model here:
https://www.lg.com/us/support/product/lg-MSER1590S. We’d be glad to look deeper into what you’re experiencing. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com so we can assist you further and review your unit in more detail. ^Juvy
Stopped working after two weeks.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.First and last time buying an LG microwave. The unit stopped heating food after two weeks and it was literally hotter on the outside while "cooking"! I know there can be lemons but this was the first time a microwave died like this. It was replacing my Kenmore that I had for 12+ years. Also the buttons are hard to see if the kitchen it not well lit.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for reaching out. We understand the importance of having your LG Microwave (MSER1590S) model operate safely and consistently, and we appreciate you sharing what happened with the heating issue and the exterior getting hot.
One helpful step you can try—after ensuring the unit is unplugged—is checking the waveguide cover inside the microwave for any discoloration or damage. A damaged waveguide cover can interrupt proper heating and may cause unusual heat patterns during operation. More guidance here: https://www.lg.com/us/support/help-library/lg-microwave-why-is-my-microwave-not-heating-properly--20153229630502. We’d be glad to take a closer look into this for you. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com so we can assist you directly. ^Juvy
Works good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great only bad thing is that it loud when its on, has a loud vibrating sounds but I can live wit it. It gets the job dome smoothly tho
I would recommend this to a friendAn LG mistake?
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Product was returned as it failed in all aspects of thawing,reheating ,cooking and defrost. The exact same model was purchased prior and it runs spot on and is excellent. Disappointed that QC let one escape their attention as we have other LG products that operate flawlessly. My total tech membership was a real asset as the return and refund was handled with the utmost professionalism and customer courtesy by Best Buy. I’m still left wondering do I try and buy another LG Microwave or opt for a different manufacturer. Just not in the habit of returning purchases.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for sharing your experience with us. We understand your concern regarding the performance of your LG Microwave (MSER1590S) model not meeting expectations. Our aim is to provide quality products and services for your home.
We recommend using the Smart Diagnosis feature via the LG ThinQ app to identify any issues and guide you through troubleshooting. Also, ensure the microwave is on a stable surface and the power supply is adequate.
We appreciate your trust in LG, and it's great that your previous unit performed well! If you need further assistance, feel free to message us on social media @LGUSSupport, and our team will gladly help you. ^Juvy
not the best LG
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.after 30 days it stop working, will not heat food. outside and top became very hot. it will be returned.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Hill. Thank you for reaching out about your LG Microwave (MSER1590S) model. We understand the importance of having a microwave that heats reliably and operates safely. To address the lack of heating and the excess temperature on the exterior, (1) please ensure proper ventilation clearance on all sides of the unit to prevent overheating of the magnetron, as blocked vents can lead to malfunction. (2) Additionally, perform a power reset by unplugging the unit for 60 seconds to clear the internal electronics. For more guidance visit https://www.lg.com/us/support/help-library/lg-microwave-why-is-my-microwave-not-heating-properly--20153229630502. If you’d like us to take a closer look at what happened with your unit, . please send us an email at lgdigitalcare@lg.sprinklrsupport.com. We’d be glad to assist. ^Juvy
Fire Alarm
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When we used it triggers the fire alarm and had bad smell. Not sure why but cleaned the alarm etc. Nothing helped. Returned it.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Andy. Thank you for sharing your experience with us regarding your LG Microwave (MSER1590S. We understand how concerning it must have been to experience a strong odor and a triggered fire alarm while using the unit. We strive to provide top-notch products and the safety and satisfaction of our customers is our top priorities.
Microwaves can produce odors during initial use due to protective coatings burning off, which is normal for the first few cycles. However, if the smell persisted or was unusually strong, factors like improper ventilation, food residue, or an electrical issue could have contributed. Ensuring proper airflow around the unit and checking for any packaging materials left inside can help in such cases.
Since you have already returned the unit, we appreciate your feedback and will share it with our team for review. If you ever decide to try another LG microwave, we’d be happy to assist with setup and troubleshooting to ensure the best experience. Please feel free to reach out to us on social media anytime at @LGUSSupport.
We appreciate your patience and value your insights. ^Juvy
Avoid
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Less than three months old and its died. Keypad unresponsive. Doesn't warm anything. Junk.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Dale. We appreciate you reaching out and understand how concerning it is for your LG Microwave (MSER1590S) model to stop working after just a few months. We strive to provide reliable, high-quality products that exceed our customer's needs and expectations. If the keypad is unresponsive, try unplugging the unit for a few minutes, then plugging it back in to reset the control panel. For more help, you may visit the following links: https://www.lg.com/us/support/help-library/lg-microwave-troubleshooting-the-keypad-not-responding--1429739856887 and https://www.lg.com/us/support/help-library/lg-microwave-why-is-my-microwave-not-heating--1428511871544. If the issue persists, we’d like to help explore your options under warranty. Please send us a private message on social media @LGUSSupport, and our team will be happy to assist you. We appreciate your patience and look forward to resolving this with you. ^Juvy
Not so Great
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works like a microwave but sounds like a heavy machine running in the kitchen. Will be exchanging or returning. Either its defective, or garbage. Its also very flimsy compared to the Panasonic we came from that ran for 20 years.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, David. Thank you for sharing your feedback on the LG Microwave (MSER1590S) model. We understand your concern about an appliance that doesn't meet your expectations, especially with noise and build quality. We aim to offer top-notch products exceeding our customer's needs and expectations.
If the microwave is excessively loud, it could indicate a potential issue. We recommend checking for any obstructions around the appliance or ensuring it’s on a stable surface, as this can sometimes help reduce noise. For more information, visit https://www.lg.com/us/support/help-library/lg-microwave-troubleshooting-loud-noise-while-cooking--20153194328721.
If you’re considering an exchange or return, we support your decision to find a product that better fits your needs. Please send us a private message on social media @LGUSSupport if you have any questions or need assistance with the return process. Your satisfaction is important to us, and we appreciate your feedback. ^Juvy
Dows not heat up sometimes
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not sure if this is a defect or not but sometimes it heats up food easily (30 sec) while sometimes it can take 2 minutes (may even come out cold; yes the exact temp when I placed in the micowave) for the exact same portion of food. Kind of disappointing.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Ronnie. Thank you for sharing your experience with the LG Microwave (MSER1590S) model. We understand how important consistent heating is, and we appreciate your feedback. We strive to provide reliable, high-quality products exceeding our customer's needs and expectations. To help improve performance, we recommend ensuring that the microwave is not overloaded and that food is evenly spaced. Stirring or rotating the food halfway through the cooking time can also help achieve more even heating. For more help, visit https://www.lg.com/us/support/help-library/lg-microwave-why-is-my-microwave-not-heating--1428511871544. If you continue to experience this issue, please send us a private message on social media @LGUSSupport. We're here to assist you further and explore possible solutions to ensure your microwave works as it should. ^Juvy
Garbage
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Literally died less than two months after purchasing it.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for reaching out about your LG Microwave (MSER1590S) model. We understand the importance of having a microwave that performs reliably, especially within the first few months of use.
One helpful step you can try is performing a power reset by unplugging the unit for about 60 seconds and plugging it back in. This can help restore normal operation if the issue is related to the control board or internal safety sensors. You can also check that the outlet is providing stable power by testing another appliance in the same socket. For more guidance, visit https://www.lg.com/us/support/help-library/lg-microwave-oven-troubleshooting-no-power-issue--1429709038316. We’d be glad to take a closer look into what happened. Please feel free to send us an email at lgdigitalcare@lg.sprinklrsupport.com so we can assist you further. ^Juvy