Customer Ratings & Reviews
- Model:
- MSER1590S
- SKU:
- 6577282
Rating by feature
- Performance
Rating 4.7 out of 5 stars
- Cook Settings
Rating 4.6 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
Customers are saying
Customers recognize the 1.5 Cu. Ft. Countertop Microwave's ease of use, convenient size, and fast heating capabilities as significant advantages. Many appreciate its quiet operation and sleek design, while some users experienced challenges with the child lock and keypad responsiveness. The microwave's performance and features were also frequently praised. A few users found the buttons somewhat difficult to press.
This summary was generated by AI based on customer reviews.
Microwave
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its a standard microwave, works well. I like the child lock safety feature.
I would recommend this to a friendNice microwave
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great, but runs a little noisy. Overall it's a nice microwave
I would recommend this to a friendBest Buy
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good product and good quality. Shipping was fast and on time
I would recommend this to a friendSatisfied Customer
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this microwave and it’s works great so far for what we need it for.
I would recommend this to a friendTable top micro
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a standard unit but fan is still not vey good. Steams up and keeps food orders in unit
No, I would not recommend this to a friendAn LG mistake?
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Product was returned as it failed in all aspects of thawing,reheating ,cooking and defrost. The exact same model was purchased prior and it runs spot on and is excellent. Disappointed that QC let one escape their attention as we have other LG products that operate flawlessly. My total tech membership was a real asset as the return and refund was handled with the utmost professionalism and customer courtesy by Best Buy. I’m still left wondering do I try and buy another LG Microwave or opt for a different manufacturer. Just not in the habit of returning purchases.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for sharing your experience with us. We understand your concern regarding the performance of your LG Microwave (MSER1590S) model not meeting expectations. Our aim is to provide quality products and services for your home.
We recommend using the Smart Diagnosis feature via the LG ThinQ app to identify any issues and guide you through troubleshooting. Also, ensure the microwave is on a stable surface and the power supply is adequate.
We appreciate your trust in LG, and it's great that your previous unit performed well! If you need further assistance, feel free to message us on social media @LGUSSupport, and our team will gladly help you. ^Juvy
Everything stops!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Every time i use this microwave, every TV and wifi product freeze while this is running. Never had a microwave that this. Going back to the old fashion, $49 microwave. Also, doesn't have 1-6 express options.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Tamara. Thank you for sharing your experience with the LG Microwave (MSER1590S) model. We understand how important it is for your appliances to work smoothly without interfering with other devices in your home.
For the issue with TVs and Wi-Fi freezing, please check that the microwave is plugged into a dedicated outlet and not sharing a circuit with your router or entertainment system. Microwaves can emit electromagnetic interference if placed too close to sensitive electronics, so moving the unit a few feet away or adjusting the outlet can often reduce this effect.
Regarding the express cook options, this model uses a customizable control panel rather than preset 1–6 minute express buttons. You can quickly set cooking times by pressing the Cook Time button and entering the desired minutes directly. For more guidance, visit https://www.youtube.com/watch?v=KsTzvS4YMEg. If the interference continues after these steps, please send us an email at lgdigitalcare@lg.sprinklrsupport.com so our team can assist you further. ^Juvy
Works good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great only bad thing is that it loud when its on, has a loud vibrating sounds but I can live wit it. It gets the job dome smoothly tho
I would recommend this to a friendFire Alarm
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When we used it triggers the fire alarm and had bad smell. Not sure why but cleaned the alarm etc. Nothing helped. Returned it.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Andy. Thank you for sharing your experience with us regarding your LG Microwave (MSER1590S. We understand how concerning it must have been to experience a strong odor and a triggered fire alarm while using the unit. We strive to provide top-notch products and the safety and satisfaction of our customers is our top priorities.
Microwaves can produce odors during initial use due to protective coatings burning off, which is normal for the first few cycles. However, if the smell persisted or was unusually strong, factors like improper ventilation, food residue, or an electrical issue could have contributed. Ensuring proper airflow around the unit and checking for any packaging materials left inside can help in such cases.
Since you have already returned the unit, we appreciate your feedback and will share it with our team for review. If you ever decide to try another LG microwave, we’d be happy to assist with setup and troubleshooting to ensure the best experience. Please feel free to reach out to us on social media anytime at @LGUSSupport.
We appreciate your patience and value your insights. ^Juvy
- Cons mentioned:Keypad
Avoid
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Less than three months old and its died. Keypad unresponsive. Doesn't warm anything. Junk.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Dale. We appreciate you reaching out and understand how concerning it is for your LG Microwave (MSER1590S) model to stop working after just a few months. We strive to provide reliable, high-quality products that exceed our customer's needs and expectations. If the keypad is unresponsive, try unplugging the unit for a few minutes, then plugging it back in to reset the control panel. For more help, you may visit the following links: https://www.lg.com/us/support/help-library/lg-microwave-troubleshooting-the-keypad-not-responding--1429739856887 and https://www.lg.com/us/support/help-library/lg-microwave-why-is-my-microwave-not-heating--1428511871544. If the issue persists, we’d like to help explore your options under warranty. Please send us a private message on social media @LGUSSupport, and our team will be happy to assist you. We appreciate your patience and look forward to resolving this with you. ^Juvy
Not so Great
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works like a microwave but sounds like a heavy machine running in the kitchen. Will be exchanging or returning. Either its defective, or garbage. Its also very flimsy compared to the Panasonic we came from that ran for 20 years.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, David. Thank you for sharing your feedback on the LG Microwave (MSER1590S) model. We understand your concern about an appliance that doesn't meet your expectations, especially with noise and build quality. We aim to offer top-notch products exceeding our customer's needs and expectations.
If the microwave is excessively loud, it could indicate a potential issue. We recommend checking for any obstructions around the appliance or ensuring it’s on a stable surface, as this can sometimes help reduce noise. For more information, visit https://www.lg.com/us/support/help-library/lg-microwave-troubleshooting-loud-noise-while-cooking--20153194328721.
If you’re considering an exchange or return, we support your decision to find a product that better fits your needs. Please send us a private message on social media @LGUSSupport if you have any questions or need assistance with the return process. Your satisfaction is important to us, and we appreciate your feedback. ^Juvy
Works great while it lasts, which isn't long.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It worked great for almost exactly 90 days, and then it stopped warming anything. Up until that point, it did everything perfect. Even the automated "Popcorn" setting passed the test.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Killian. Thanks for sharing your experience with us. We understand that your LG Microwave (MSER1590S) model ceases to heat after about 90 days of use. We strive to provide reliable, high-quality products and exceptional services to ensure a smooth experience. If the microwave isn’t heating, check if the door latches are engaging properly; it may not be fully closed. Ensure it’s plugged directly into a wall outlet, as extension cords can cause issues. For more help, visit https://www.lg.com/us/support/help-library/lg-microwave-why-is-my-microwave-not-heating--1428511871544.
For further assistance, please message us on social media @LGUSSupport, and our team will gladly help you. ^Juvy
Dows not heat up sometimes
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not sure if this is a defect or not but sometimes it heats up food easily (30 sec) while sometimes it can take 2 minutes (may even come out cold; yes the exact temp when I placed in the micowave) for the exact same portion of food. Kind of disappointing.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Ronnie. Thank you for sharing your experience with the LG Microwave (MSER1590S) model. We understand how important consistent heating is, and we appreciate your feedback. We strive to provide reliable, high-quality products exceeding our customer's needs and expectations. To help improve performance, we recommend ensuring that the microwave is not overloaded and that food is evenly spaced. Stirring or rotating the food halfway through the cooking time can also help achieve more even heating. For more help, visit https://www.lg.com/us/support/help-library/lg-microwave-why-is-my-microwave-not-heating--1428511871544. If you continue to experience this issue, please send us a private message on social media @LGUSSupport. We're here to assist you further and explore possible solutions to ensure your microwave works as it should. ^Juvy
Review
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We returned the item because it was damaged, they didn't have another one like it to replace it and we had to ask for a refund and go buy it at another store.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hello there, JuanG. Thank you for sharing your experience with us regarding your LG MSER1590S microwave. We understand that you had to return the item to Best Buy due to damage and that they did not have a replacement available.
Since this purchase was made through Best Buy, and you've already handled the return and refund directly with them, we recommend reaching out to Best Buy's customer service for any further inquiries related to their return or replacement policies. You can typically find their contact information on their website.
https://www.bestbuy.com/site/lg-1-5-cu-ft-countertop-microwave-with-sensor-cooking-and-smart-inverter-stainless-steel/6577282.p?skuId=6577282
We appreciate your patience. —Renzo
- Cons mentioned:Button quality
Microwave
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Super loud and bottom are really difficulty to push
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there, Will. Thank you for sharing your experience with the LG MSER1590S Countertop Microwave. We understand your concern about the loud noise and the difficulty pressing the bottom of the unit. During operation, microwave ovens can produce vibration noises around 45 to 50 decibels, which is a normal sound level for this type of product and not a defect. Additionally, the unit should be placed on a stable, non-metallic surface to minimize vibrations.
For concerns with the buttons, we recommend ensuring the microwave is on a level surface and checking for any obstructions that might affect button responsiveness. For more information, please visit: LG Microwave - Troubleshooting Loud Noise While Cooking - https://www.lg.com/us/support/help-library/lg-microwave-troubleshooting-loud-noise-while-cooking--20153194328721
If the issue persists or if you have additional concerns, please don’t hesitate to reach out to us on social media @LGUSSupport. Our team is here to assist you!
—Renzo
Bad Out of the BOX!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product was defective from the very beginning. It kept blowing the Ground Fault Uninterupt Circuit . (GFCI) What a waster of time now. I have to take this thing back and I will be looking a different brand!
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thanks for sharing your feedback with us. We understand your concern about dealing with an LG Microwave (MSER1590S) model that kept tripping the GFCI from the start. We strive to provide high-quality products that exceed our customer's needs and expectations. We recommend contacting Best Buy customer service at 888-237-8289 to address your concerns, offer assistance, and discuss potential solutions. We’d love to help troubleshoot the issue and get to the bottom of it. If you decide to give us another chance, please send us a private message on social media @LGUSSupport, and we can assist further. We appreciate your feedback and are here to help if you need anything in the future. ^Juvy
Display is poorly made
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I barely bumped the didn’t with a glass plate and it immediately shattered. The glass display is incredibly fragile and the buttons are difficult to push. Would not recommend.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Nichole. Thank you for sharing your feedback with us regarding LG Microwave (MSER1590S) model. We understand your concern about an appliance component, such as the glass display, is fragile and prone to damage. We strive to provide reliable, durable, high-quality products that exceed our customer's needs and expectations.
We recommend checking if your unit is still within the warranty period, as the glass may be covered under certain conditions. In the meantime, please send us a private message on social media @LGUSSupport with your model details, and our team will be happy to look into any available options for repair or replacement.
Your feedback is important to us, and we truly appreciate your patience while we work together to find the best solution. ^Juvy
Good at first
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Started off really pleased but something must have broke in the microwave. Although it still heats things up, the microwave is now super loud. Only had it for a little over two months.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Chris. Thank you for sharing your feedback with us. We're glad to hear that you were initially pleased with your LG Microwave (MSER1590S) model, but we understand your concern about experiencing an issue with it after only two months of use. A quick troubleshooting step would be to check for any debris or food particles in the microwave's vent or fan area that might be causing the noise. For more information, visit https://www.lg.com/us/support/help-library/lg-microwave-troubleshooting-loud-noise-while-cooking--20153194328721. If this doesn't resolve the issue, we recommend having a technician inspect the unit to pinpoint the cause.
Please send us a private message on social media @LGUSSupport with your details, and we can assist with scheduling a repair or troubleshooting. We want to make sure your microwave works as it should and that you're satisfied with your LG product. ^Juvy
Very Loud
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very loud when heating. Drowns out the talking in the lunchroom
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Janice. Thank you for sharing your feedback on the LG Microwave (MSER1590S) model. We understand your concern about the noise from your microwave, and we want to help. We strive to provide reliable, high-quality products that exceed our customer's needs and expectations. A loud noise during operation could be related to the fan or other internal components. We recommend checking the turntable to ensure it’s properly aligned, as a misalignment can cause noise. For additional help, you may visit https://www.lg.com/us/support/help-library/lg-microwave-troubleshooting-loud-noise-while-cooking--20153194328721. If the issue persists, a technician might be able to diagnose it further.
Please send us a private message on social media @LGUSSupport, and our team will assist you with troubleshooting and next steps. We appreciate your patience. ^Juvy
Noisy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It makes so much noise! It is loud and odd as if there is a motor arracged to it. I kept it only cause it was a need.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there. Thank you for sharing your experience with us. We understand your inquiry regarding the noise from your MSER1590S microwave. Your feedback is important, and we'd like to assist you further. Please send us a private message on Social Media @LGUSSupport and our team will be more than happy to explore possible solutions.
https://www.bestbuy.com/site/lg-1-5-cu-ft-countertop-microwave-with-sensor-cooking-and-smart-inverter-stainless-steel/6577282.p?skuId=6577282
We appreciate your patience. —Renzo