Customer Ratings & Reviews

Hi, Andy. Thank you for sharing your experience with us regarding your LG Microwave (MSER1590S. We understand how concerning it must have been to experience a strong odor and a triggered fire alarm while using the unit. We strive to provide top-notch products and the safety and satisfaction of our customers is our top priorities.

Microwaves can produce odors during initial use due to protective coatings burning off, which is normal for the first few cycles. However, if the smell persisted or was unusually strong, factors like improper ventilation, food residue, or an electrical issue could have contributed. Ensuring proper airflow around the unit and checking for any packaging materials left inside can help in such cases.

Since you have already returned the unit, we appreciate your feedback and will share it with our team for review. If you ever decide to try another LG microwave, we’d be happy to assist with setup and troubleshooting to ensure the best experience. Please feel free to reach out to us on social media anytime at @LGUSSupport.

We appreciate your patience and value your insights. ^Juvy

Hi, Dale. We appreciate you reaching out and understand how concerning it is for your LG Microwave (MSER1590S) model to stop working after just a few months. We strive to provide reliable, high-quality products that exceed our customer's needs and expectations. If the keypad is unresponsive, try unplugging the unit for a few minutes, then plugging it back in to reset the control panel. For more help, you may visit the following links: https://www.lg.com/us/support/help-library/lg-microwave-troubleshooting-the-keypad-not-responding--1429739856887 and https://www.lg.com/us/support/help-library/lg-microwave-why-is-my-microwave-not-heating--1428511871544. If the issue persists, we’d like to help explore your options under warranty. Please send us a private message on social media @LGUSSupport, and our team will be happy to assist you. We appreciate your patience and look forward to resolving this with you. ^Juvy

Hi, David. Thank you for sharing your feedback on the LG Microwave (MSER1590S) model. We understand your concern about an appliance that doesn't meet your expectations, especially with noise and build quality. We aim to offer top-notch products exceeding our customer's needs and expectations.

If the microwave is excessively loud, it could indicate a potential issue. We recommend checking for any obstructions around the appliance or ensuring it’s on a stable surface, as this can sometimes help reduce noise. For more information, visit https://www.lg.com/us/support/help-library/lg-microwave-troubleshooting-loud-noise-while-cooking--20153194328721.

If you’re considering an exchange or return, we support your decision to find a product that better fits your needs. Please send us a private message on social media @LGUSSupport if you have any questions or need assistance with the return process. Your satisfaction is important to us, and we appreciate your feedback. ^Juvy

Hi, there. Thank you for reaching out about your LG Microwave (MSER1590S) model. We understand the importance of having a microwave that performs reliably, especially within the first few months of use.

One helpful step you can try is performing a power reset by unplugging the unit for about 60 seconds and plugging it back in. This can help restore normal operation if the issue is related to the control board or internal safety sensors. You can also check that the outlet is providing stable power by testing another appliance in the same socket. For more guidance, visit https://www.lg.com/us/support/help-library/lg-microwave-oven-troubleshooting-no-power-issue--1429709038316. We’d be glad to take a closer look into what happened. Please feel free to send us an email at lgdigitalcare@lg.sprinklrsupport.com so we can assist you further. ^Juvy

Hi, Robert. Thank you for reaching out about your LG Microwave (MSER1590S) model. We understand the importance of having a microwave that stays reliable, especially when it was purchased just a short time ago and has already stopped powering on.

For this model, one helpful step is to check the outlet by briefly testing another small appliance to confirm the circuit is supplying power. You can also unplug the microwave for one minute and plug it back in to reset the internal controls. For more guidance, visit https://www.lg.com/us/support/help-library/lg-microwave-oven-troubleshooting-no-power-issue--1429709038316. We’d be glad to take a closer look at your case and assist you directly. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com so we can help move things forward. ^Juvy

Hi, Jlou. Thank you for reaching out about your LG Microwave (MSER1590S) model. We understand the importance of having a microwave that stays reliable well beyond the first year, especially when it’s part of your daily routine. When a unit suddenly stops working, one helpful step is to unplug the microwave for a full minute and plug it back in to reset the internal safety sensors. It’s also worth checking that the outlet is providing power by testing another device on the same plug. You can explore additional troubleshooting guidance here: https://www.lg.com/us/support/help-library/lg-microwave-oven-troubleshooting-no-power-issue--1429709038316. We’d like to take a closer look at your unit and assist you directly. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com with your details so we can help move this forward. ^Juvy

Hi, Ronnie. Thank you for sharing your experience with the LG Microwave (MSER1590S) model. We understand how important consistent heating is, and we appreciate your feedback. We strive to provide reliable, high-quality products exceeding our customer's needs and expectations. To help improve performance, we recommend ensuring that the microwave is not overloaded and that food is evenly spaced. Stirring or rotating the food halfway through the cooking time can also help achieve more even heating. For more help, visit https://www.lg.com/us/support/help-library/lg-microwave-why-is-my-microwave-not-heating--1428511871544. If you continue to experience this issue, please send us a private message on social media @LGUSSupport. We're here to assist you further and explore possible solutions to ensure your microwave works as it should. ^Juvy

Hi, Killian. Thanks for sharing your experience with us. We understand that your LG Microwave (MSER1590S) model ceases to heat after about 90 days of use. We strive to provide reliable, high-quality products and exceptional services to ensure a smooth experience. If the microwave isn’t heating, check if the door latches are engaging properly; it may not be fully closed. Ensure it’s plugged directly into a wall outlet, as extension cords can cause issues. For more help, visit https://www.lg.com/us/support/help-library/lg-microwave-why-is-my-microwave-not-heating--1428511871544.

For further assistance, please message us on social media @LGUSSupport, and our team will gladly help you. ^Juvy

Hi there, Will. Thank you for sharing your experience with the LG MSER1590S Countertop Microwave. We understand your concern about the loud noise and the difficulty pressing the bottom of the unit. During operation, microwave ovens can produce vibration noises around 45 to 50 decibels, which is a normal sound level for this type of product and not a defect. Additionally, the unit should be placed on a stable, non-metallic surface to minimize vibrations.

For concerns with the buttons, we recommend ensuring the microwave is on a level surface and checking for any obstructions that might affect button responsiveness. For more information, please visit: LG Microwave - Troubleshooting Loud Noise While Cooking - https://www.lg.com/us/support/help-library/lg-microwave-troubleshooting-loud-noise-while-cooking--20153194328721

If the issue persists or if you have additional concerns, please don’t hesitate to reach out to us on social media @LGUSSupport. Our team is here to assist you!

—Renzo

Hi, there. Thanks for sharing your feedback with us. We understand your concern about dealing with an LG Microwave (MSER1590S) model that kept tripping the GFCI from the start. We strive to provide high-quality products that exceed our customer's needs and expectations. We recommend contacting Best Buy customer service at 888-237-8289 to address your concerns, offer assistance, and discuss potential solutions. We’d love to help troubleshoot the issue and get to the bottom of it. If you decide to give us another chance, please send us a private message on social media @LGUSSupport, and we can assist further. We appreciate your feedback and are here to help if you need anything in the future. ^Juvy

Hello there, JuanG. Thank you for sharing your experience with us regarding your LG MSER1590S microwave. We understand that you had to return the item to Best Buy due to damage and that they did not have a replacement available.

Since this purchase was made through Best Buy, and you've already handled the return and refund directly with them, we recommend reaching out to Best Buy's customer service for any further inquiries related to their return or replacement policies. You can typically find their contact information on their website.
https://www.bestbuy.com/site/lg-1-5-cu-ft-countertop-microwave-with-sensor-cooking-and-smart-inverter-stainless-steel/6577282.p?skuId=6577282
We appreciate your patience. —Renzo

Hi, Chris. Thank you for sharing your feedback with us. We're glad to hear that you were initially pleased with your LG Microwave (MSER1590S) model, but we understand your concern about experiencing an issue with it after only two months of use. A quick troubleshooting step would be to check for any debris or food particles in the microwave's vent or fan area that might be causing the noise. For more information, visit https://www.lg.com/us/support/help-library/lg-microwave-troubleshooting-loud-noise-while-cooking--20153194328721. If this doesn't resolve the issue, we recommend having a technician inspect the unit to pinpoint the cause.

Please send us a private message on social media @LGUSSupport with your details, and we can assist with scheduling a repair or troubleshooting. We want to make sure your microwave works as it should and that you're satisfied with your LG product. ^Juvy

Hi, Nichole. Thank you for sharing your feedback with us regarding LG Microwave (MSER1590S) model. We understand your concern about an appliance component, such as the glass display, is fragile and prone to damage. We strive to provide reliable, durable, high-quality products that exceed our customer's needs and expectations.

We recommend checking if your unit is still within the warranty period, as the glass may be covered under certain conditions. In the meantime, please send us a private message on social media @LGUSSupport with your model details, and our team will be happy to look into any available options for repair or replacement.

Your feedback is important to us, and we truly appreciate your patience while we work together to find the best solution. ^Juvy

Hi, Janice. Thank you for sharing your feedback on the LG Microwave (MSER1590S) model. We understand your concern about the noise from your microwave, and we want to help. We strive to provide reliable, high-quality products that exceed our customer's needs and expectations. A loud noise during operation could be related to the fan or other internal components. We recommend checking the turntable to ensure it’s properly aligned, as a misalignment can cause noise. For additional help, you may visit https://www.lg.com/us/support/help-library/lg-microwave-troubleshooting-loud-noise-while-cooking--20153194328721. If the issue persists, a technician might be able to diagnose it further.

Please send us a private message on social media @LGUSSupport, and our team will assist you with troubleshooting and next steps. We appreciate your patience. ^Juvy

Hi there. Thank you for sharing your experience with us. We understand your inquiry regarding the noise from your MSER1590S microwave. Your feedback is important, and we'd like to assist you further. Please send us a private message on Social Media @LGUSSupport and our team will be more than happy to explore possible solutions.
https://www.bestbuy.com/site/lg-1-5-cu-ft-countertop-microwave-with-sensor-cooking-and-smart-inverter-stainless-steel/6577282.p?skuId=6577282
We appreciate your patience. —Renzo

Hi, Lacey. Thank you for sharing your experience with us. We understand how concerning it is to see your LG Microwave (MSER1590S) model, smoking during use and encountering unresponsive controls. We strive to provide reliable, high-quality products and ensure a smooth experience. To address the issue, please ensure the microwave is clean inside, as leftover residue or splatters can cause smoke. Additionally, disconnecting the unit from power for about 5 minutes may help reset the controls and improve responsiveness. For more help, you may visit https://www.lg.com/us/support/help-library/lg-microwave-troubleshooting-the-keypad-not-responding--1429739856887.

If these steps do not resolve the issue, we’d like to assist you further. Please send us a private message on social media @LGUSSupport, and our team will be happy to explore additional solutions for you. Your feedback is important, and we’re here to help. ^Juvy

Hi, Thomas. Thank you for sharing your experience with us. We understand how concerning it must be to have your LG Microwave (MSER1590S) model malfunction in such a serious way, especially with the door misalignment and the smoke. Your safety and satisfaction are our top priorities as we strive to provide high-quality products and ensure a smooth experience.
As a troubleshooting step, we recommend unplugging the microwave immediately if you haven't already, to avoid any further issues. The door misalignment may have caused the heating mechanism to malfunction, and the smoke could be a result of this. Given the severity of the issue, it’s important that we address this properly.

Please send us a private message on social media @LGUSSupport, and our team will be happy to assist you further. We’ll help you explore warranty options and guide you through the next steps.

We appreciate your patience and are here to ensure this is resolved. ^Juvy

Hi, Dennis. Thank you for bringing this to our attention. We understand your concern about receiving an LG Microwave (MSER1590S) model, in a condition that doesn’t align with your expectations of a brand-new purchase. We strive to provide reliable, high-quality products and exceptional services to ensure a smooth experience. We recommend contacting Best Buy customer service at 888-237-8289 for assistance regarding the delivery.

If you have any questions or concerns about the microwave itself, we’d be more than happy to help. Please send us a private message on social media @LGUSSupport, and our team will work with you to ensure you get the best possible resolution.

We appreciate your patience and the opportunity to assist you. ^Juvy

Hello there, Sovannarith. Thank you for sharing your experience with us. We understand that your LG MSER1590S microwave arrived damaged, and we truly appreciate the opportunity to assist you in resolving this matter.

Since the issue was related to the delivery and the seller's service, we recommend reaching out to Best Buy directly to expedite the pickup and return process. They will be able to provide you with further support in getting this sorted as soon as possible.
https://www.bestbuy.com/site/lg-1-5-cu-ft-countertop-microwave-with-sensor-cooking-and-smart-inverter-stainless-steel/6577282.p?skuId=6577282
In the meantime, please don't hesitate to send us a private message on Social Media @LGUSSupport, and we’ll be more than happy to assist you in any way we can. Your feedback is important to us, and we’ll work together to make sure you have a better experience going forward.

We appreciate your patience.

—Renzo

Hi, there. Thank you for sharing your feedback on the LG Microwave (MSER1590S) model. We understand your concern about hearing an unusual noise and the door operation. We strive to provide high-quality products that exceed our customer's needs. For the odd noise, please try the following troubleshooting steps: Ensure that there are no foreign objects or debris inside the microwave cavity that might be causing unusual sounds. Verify that the turntable is properly seated and that there’s no obstruction that could be affecting its movement. Regarding the door operation, make sure the door seal is clean and free from any food particles that might interfere with the door closing properly. For more help, visit https://www.lg.com/us/support/help-library/lg-microwave-troubleshooting-loud-noise-while-cooking--20153194328721. If you need further assistance, please reach out to us on social media @LGUSSupport. We're here to assist you and ensure that you have a satisfactory experience with your microwave. ^Juvy