Customer Ratings & Reviews
- Model:
- MHEC1737F
- SKU:
- 6508559
Rating by feature
- Performance
Rating 4.7 out of 5 stars
- Cook Settings
Rating 4.6 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
Customers are saying
Customers find value in the air fry and convection capabilities of this 1.7 Cu. Ft. Convection Over-the-Range Microwave, frequently praising its ease of use and attractive design. While some users noted the large door size and installation challenges, many highlighted the microwave's excellent performance and quiet operation. Positive feedback also focused on the appliance's numerous features and quick heating times.
This summary was generated by AI based on customer reviews.
doris camp
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'm not impressed Too complicated, and I can't reach to clean the interior It produces steam and rivulets of water on the sides and top when cooking I'm requesting a return and a different brand.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for taking the time to review our product. We apologize that you had such experience. We would be pleased to investigate this further, but we must switch to a platform that allows for back-and-forth conversation. Send us a private message on Facebook or Twitter with the handle @LGUSSupport, and we'll be happy to assist you. ^James.
Failed too soon
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Failed after 2 weeks!!!! It displayed "close the door" when it was already closed, so it didn't worked at all.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, JoViCa. Thank you for sharing your feedback regarding your experience with the LG Microwave (MHEC1737F) model.
We understand your concern about a product failing to meet expectations, especially after such a short period. A troubleshooting step for this type of issue is to check for any obstructions, such as food debris, around the door latch and the microwave's frame that might be preventing the door from closing properly. Please visit this link for basic troubleshooting: https://www.lg.com/us/support/help-library/lg-microwave-error-codes-CT00000303-20150592554522. For more help, visit https://www.lg.com/us/support/help-library/troubleshooting-the-door-not-opening-or-closing--20152621432718. If you find that the issue persists after following the provided instructions on the link, please reach out to us on social media @LGUSSupport so we can help you further. We look forward to assisting you and regaining your trust in our products. ^Juvy
Damaged Microwave
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cannot rate. Was delivered damaged and reported by the delivery team. I have yet to hear from Best Buy to replace. Very disappointed…quite unlike Best Buy.
No, I would not recommend this to a friendProfessional installation required
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.To difficult to install for the average person needs to be professional installed
I would recommend this to a friendBrand response from LG Digital Customer Care
Posted .We appreciate your feedback regarding the installation process of your range. Installing appliances like ranges can indeed be complex and sometimes require professional help to ensure they are set up correctly. This feedback highlights the importance of clear installation instructions and perhaps providing easier installation options for those who choose to install the appliance themselves. If you need assistance, please feel free to send us a DM on Facebook or X(Twitter) at @LGUSSupport. -Charles
- Pros mentioned:Air fry, Convection, Design
Works Great
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Big fan. The microwave has a great look it’s very modern and sleek. The baking and convection settings work tremendously. The microwave setting does what it is supposed to do. I haven’t yet used the air fryer, I have a counter top unit that I use for air frying but I will try it at some point here. Couldn’t be happier.
I would recommend this to a friend - Pros mentioned:Air fry, Convection
Microeasy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent item. Cooks just as well as a microwave would. THEN BAM you have a air fryer there too dude and your like how can it get better, then WABAM you have a convection oven. Totally Rad dude.
I would recommend this to a friend - Pros mentioned:Air fry, Convection
Great microwave!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We love our new microwave! It was an absolute bear to install, so I highly recommend paying someone--it's not hard, per se, but it's super heavy and required three people in my house to do it. But now that it's up, it's so nice! I love using the air fryer and convection oven, too.
I would recommend this to a friend - Pros mentioned:Overall performance
Microwave
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product 100% I recommend it quality and good value
I would recommend this to a friend Attractive & Functional
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very handsome appliance. Looks great above the oven. Heats evenly, which was a surprise because I thought all microwaves heated some parts of a dish much more than others. Perhaps you do get what you pay for. Remember to run vent when cooking on the range, as the electrical controls on the microwave are directly above the pot of boiling water on the range. After a month of us I give this microwave 5-stars.
I would recommend this to a friend- Pros mentioned:Design, Ease of use
Best value for all the features
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Beautifully designed. Easy to use and has all the features you would ever need.
I would recommend this to a friend sandy v
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love this roomy sleek looking microwave love the air fry option and the levels for each item
I would recommend this to a friend- Cons mentioned:Door
Good but WARNING Door Needs Clearance on Left
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We like this microwave overall. It looks great and has all the bells and whistles. HOWEVER, as another reviewer said, the door does not open flush with the left side door hinge. Our cabinets have their pull handle right up next to it and the door hits it. Since we like the microwave, right now we have just taken the hardware off the cabinet, but be warned that the door will hit something to the left of the microwave. It is NOT zero clearance. We did not have this issue with out previous LG microwave...
I would recommend this to a friend - Pros mentioned:Overall performance
Excellent Service
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent Customer attention , quick & safe service Thank you!!!!
I would recommend this to a friend Daddy Like
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I like that it is slightly slimmer than other models.
I would recommend this to a friendPretty good
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great Unit. The only thing is I wish the air fryer was better. The capacity for air frying seems small. If I fill the tray with nuggets more than the two servings it's meant for I sometimes have to let it cook for about 30 min. And You can't just set an air fry temp. It's all preconfigured options like "Chicken Nuggets" 1 or 2 serving. Or "Fish Sticks" 1 or 2 servings. I would rather set to air fry 350 for whatever time I want. But It does well. We've baked muffins and a egg caserol in there too and it did fine.
I would recommend this to a friendBrand response from LGAnswers
Posted .Hi Kansan, we appreciate your positive review for your LG - 1.7 Cu. Ft. Convection Over-the-Range Microwave. Thanks for the tips as to how we can improve the air fryer in this model. We're a continuously innovating company and would appreciate a submission at our official feedback site here: https://www.lg.com/us/support/feedback. We review our submissions periodically to identify areas we can make changes to that would improve the customer experience! ^Chris
- Pros mentioned:Ease of use
Easy to install.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great unit. Easy install with good instructions. Wife likes it. This unit replaces our previous unit (other brand) that stopped working.
I would recommend this to a friend - Pros mentioned:Overall performance
Happy with my purchase.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It is perfect for what I needed, at all in once appliance.
I would recommend this to a friend Great addition to my kitchen
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love all the features. It’s convenient and saves space.
I would recommend this to a friendAirfry and convection are awesome
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Has more features than the previous model, and they make a big difference.
I would recommend this to a friendDamaged Thanksgiving
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’m not sure if this microwave is a good one or not Best Buy never installed it. I purchased it a couple of weeks ago and during the first installation, Best Buy contacted me and I was told that it had been dropped and damaged and I would have to reschedule for another installation. The second installation date was set for today, November 25th. This time I paid someone to sit at my home and wait for the installers when I returned from working my friend said that the installers never showed up I contacted them and they told me I should have received a call from Best Buy saying that this microwave was on backorder, no one ever contacted me and we are two days from Thanksgiving. Well, I don’t use a microwave to cook my meals, but when people come by later in the evening, they fix themselves a plate and they warm it up in the microwave. I am so disappointed in Best Buy. 
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Laurielle.Thank you for sharing your experience with the LG Microwave (MHEC1737F) model. We understand your concern about the repeated delays and lack of communication from Best Buy. We strive to provide excellent services and ensure a smooth and seamless experience. Since this involves issues with both the delivery and installation process, we recommend contacting Best Buy customer service at 888-237-8289 for an immediate update on the backorder status and installation rescheduling. In the meantime, if you need any additional information on the microwave itself or troubleshooting, feel free to reach out to us.
If you’d like further assistance, please send us a private message on social media @LGUSSupport with more details, and we’ll help ensure this situation is addressed as quickly as possible.
We appreciate your patience and are here to support you. ^Juvy