Last-Minute SavingsLimited quantities.Shop now

Skip to content
Gift Ideas
Main Content

Customer Ratings & Reviews

Your price for this item is $599.99
The comparable value price is $899.00

Customer reviews

Rating 4.5 out of 5 stars with 508 reviews

Rating Filter

Rating by feature

  • Performance

    Rating 4.7 out of 5 stars

  • Cook Settings

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers find value in the air fry and convection capabilities of this 1.7 Cu. Ft. Convection Over-the-Range Microwave, frequently praising its ease of use and attractive design. While some users noted the large door size and installation challenges, many highlighted the microwave's excellent performance and quiet operation. Positive feedback also focused on the appliance's numerous features and quick heating times.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 26 Showing 501-508 of 508 reviews
  • Rated 4 out of 5 stars

    Microwave

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The microwave is awesome! The air fryer takes a lot longer than a regular one.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installed in RV

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was installed in our RV .. so far we love it, it’s a good upgrade to what we had, fits perfect and works great!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    mirco/airfryer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    love the airfryer feature. Saves alot of space. However it only has preset items. Have not learned to override. Cooked ribs using the combo setting. Had to buy a basket for the airfryer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Microwave

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product does everything I need it to do. Freed up alot of counter space.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Claims to work with Alexa but doesn't

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Advertised as able to work with Alexa but actually this is a capability which is "coming soon". Still a good microwave but just not what was promised wrt smart features

    No, I would not recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      We appreciate the time you committed in providing us with detailed and constructive feedback. We’re sorry that the product did not meet your overall needs. We work continuously to improve the quality of our products and services that drive customer satisfaction. If there's anything we can do to serve you further, let us know. You may send us a private message on Facebook or Twitter using @LGUSSupport and we'll be happy to accommodate you. ^James. LG

  • Rated 1 out of 5 stars

    Possibly the Worst Customer Service of all Time

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had a confirmed scheduling window for installation from 10:45-1:45. Of course Best Buy is incompetent. I call at 3 o’clock and they tell me it’s on the way. I call again at 5:00 and they say it’s on the way. I call again at 6:00 and they tell me someone forgot and that they wouldn’t be delivering it and installing it for another week. I took the day off work - if I made a mistake like that at work, I’d get fired. But all Best Buy says is they apologize for the inconvenience. Yeah super great customer service! Not!

    No, I would not recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hi, Anne. Thank you for sharing your experience with us regarding the LG Microwave (MHEC1737F) model. We understand your concern about the delivery and installation delays, especially after you took the day off work to be available. We strive to provide exceptional services and ensure a smooth experience.

      If you haven’t already, we recommend following up with Best Buy customer service at 888-237-8289 to ensure the new delivery and installation window is confirmed and meets your expectations.

      Please send us a private message on social media @LGUSSupport, and our team will be happy to assist you further or offer any additional support to ensure your new appliance is set up properly. ^Juvy LG

  • Rated 1 out of 5 stars

    Best Buy RXO Installation team are terrible.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The LG Microwave is okay; however, the people Best Buy sent to install it are Terrible. I should have listened to the previous reviews. To secure the microwave mounting bracket, they charged me an extra $100.00. They leave because I did not have the parts to install the vent. I purchased the parts and Best Buy rescheduled the install. The same people come back and make more excuses and want me to pay an additional $100.00 to finish the installation. Do not have Best Buy perform the installation.

    I would recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hi, Mike. Thank you for sharing your experience with us regarding the LG Microwave (MHEC1737F) model. We understand your concern about the installation process and the trouble you've had with Best Buy's service. We strive to provide high-quality products and exceptional services to ensure a smooth experience.

      We suggest reaching out to Best Buy customer service at 888-237-8289 to escalate this issue and ensure the final installation is completed properly without further charges. In the meantime, please know that we’re here to help with any questions or concerns you may have about your microwave itself.

      If you need any assistance with troubleshooting or have more questions about your microwave, please send us a private message on social media @LGUSSupport, and our team will be happy to help.

      We appreciate your feedback and are here to ensure you have the best possible experience with LG products. ^Juvy LG

  • Rated 1 out of 5 stars

    please post an exhaust pic

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    IS JUST A QUESTION. COULD SOMEONE POST A PICTURE OF THE EXHAUST OUT TO THE ROOF that is INSIDE OF THE CABINET? or the exhaust goes back to the kitchen area making it smells all over, another concern if there not roof exhaust, did the microwave vapor make damage to the cabinet?

    I would recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hi, Millie. Thank you for your question regarding the LG Microwave (MHEC1737F) model. The exhaust for this microwave should ideally vent outside through the roof or wall, depending on your setup. If it’s venting into the kitchen area, this could result in odors lingering in the space. To ensure the correct venting setup, we recommend reviewing the installation instructions for proper venting options. You can download its owner's manual through this link: https://www.lg.com/us/support/product/lg-MHEC1737F.BRSELGA and check pages 7-8 for installation. If you’re unsure about the configuration or have concerns about potential damage to the cabinet, please send us a private message on social media @LGUSSupport, and we’d be happy to provide further assistance. We appreciate your inquiry and are here to help. ^Juvy LG