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Customer Ratings & Reviews

$649.99
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The comparable value is $999.00

Customer reviews

Rating 4.5 out of 5 stars with 561 reviews

Rating Filter

Rating by feature

  • Performance

    Rating 4.7 out of 5 stars

  • Cook Settings

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers love the 1.7 Cu. Ft. Convection Over-the-Range Smart Microwave, especially its air frying and convection capabilities, ease of use, and overall performance. Many appreciate its design and array of features. Some customers have noted concerns regarding the microwave's power, door design, and the absence of a backlit control panel.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 25 Showing 481-500 of 561 reviews
  • Rated 4 out of 5 stars

    good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great product everything works well. The sales guy was good

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great microwave

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife loves all of the options it has. She use it daily to make bread.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    First review

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Well I don’t actually have it yet but I will be happy to give a review after I receive the product.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Its “Ok”

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I should have done a little more research on this microwave. To me it seems to over complicate each task. Air fry and Bake are very underwhelming if you think this will replace your air fryer it will not. You will end up turning to your old air fryer on the counter. It takes double or triple the time to do air fry or bake. We have also encountered an issue where the door sensor does not sense that its closed. This will prevent the microwave from wokrong properly. I have seen other reviews where tbis is a common issue to watch out for. You end up havibg to slam it shut to have it recognize the door is closed. Hopefully LG will fix this door issue.

    No, I would not recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      We are disappointed to see that you were not satisfied with your recent purchase and would like to learn more from you. However, we need to move to a platform that supports back-and-forth messaging. Please send us a private message on Facebook or Twitter using @LGUSSupport and use #VOC, and share your feedback with us. Thank you. ^Jennifer LG

  • Rated 4 out of 5 stars

    Would recommend to anyone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with this microwave, the one down side is the panel is not back lit.

    I would recommend this to a friend
  • Cons mentioned:
    Installation

    Rated 1 out of 5 stars

    Will not refund money

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This review is for Best Buy. They sold this with installation. Was installed improperly broke my cabinet and is unwilling to offer a refund. Spoke to several people. One gentleman offered to refund the money when it was picked up. Money was not refunded went in the store again and they were in fathered unfriendly and refused to refund my money even though the microwave was returned because it was past the 60 days. Would not have bought the microwave had the installer not installed it btw everyone is considered a manager there at Best Buy. Very displeased will never shop there again. Still fighting to get my money back.

    No, I would not recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hi, Tami. We're sorry to hear about your experience. To address concerns with the installation, we recommend contacting us @LGUSSupport team on Facebook or X (Twitter) so can assist you further in resolving this matter.. As for the refund, please understand that Best Buy handles purchases independently, including their return policies. We recommend to reach out at Best Buy Support directly. We apologize for any inconvenience and hope for a swift resolution. ~ Luisa LG

  • Rated 4 out of 5 stars

    Highly recommend

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never owned an over the range microwave before. I love the convenience and it matches my stove perfectly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A+

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it but the air fryer is just ok but I didn’t buy for the air fryer.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Unclear installation dimensions

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We really were looking forward to installing this unit. Unfortunately no where in the specs were the door opening dimensions. As our panty is to the left side and we only had a 31” opening we couldn’t use this microwave. The door opening adds 1 3/4” of additional space required to open the door.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LG Microwave

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my new microwave! Replaced a similar older model.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Bought an LG stove

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice stove and easy to keep clean. Looks nice in my kitchen

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome microwave

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great appliance. Love it so far. Wish we would have bought this sooner.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wife loves this microwave

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great microwave, intuitive interface, flexible cooking options

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    best

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    excellent microwave better than the one i had [general electric]

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Microwave

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome microwave with so many options! Makes cooking a little more exciting

    I would recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      We appreciate you sending us your feedback. Please know that your thoughts are important to us as it will be shared with our marketing and product teams to meet your expectations moving forward. Meanwhile, if you need further assistance, send us a private message on Facebook or Twitter using @LGUSSupport, and include your contact info, or call our Customer Service at (800) 243-0000. Thank you~Tanisha LG

  • Rated 5 out of 5 stars

    So far so good

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Haven’t installed it yet but sales and delivery were outstanding.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Stop working after 16 months

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product stopped working after 16 months. LG charges $424 for a service call.

    No, I would not recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hi, there. Thank you for sharing your review regarding your LG Microwave (MHEC1737F) model. We understand how unexpected it feels when a unit stops working just past the first year, especially when you're looking at repair costs. We want to ensure you receive the proper support and a reasonable path toward a technical resolution. For this model, check the circuit, ensure the breaker isn't partially tripped, and unplug the unit for 5 minutes to reset. If the display or controls are unresponsive, verify that the child lock isn't activated. These steps often restore functionality. For more guidance, visit https://www.lg.com/us/support/help-library/lg-microwave-oven-troubleshooting-no-power-issue--1429709038316. We want to look closer at your situation to see how we can assist with your service options or review your file for any component-specific warranties. Please email us directly at lgdigitalcare@lg.sprinklrsupport.com so we can investigate this further for you. ^Juvy LG

  • Rated 5 out of 5 stars

    The only microwave you will need

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hands down the best microwave. Super high tech and sleek!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wonderful.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything we expected and more. Far superior to our previous machines.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LG microwve

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it Every thing works great and beautiful item

    I would recommend this to a friend