Customer Ratings & Reviews
- Model:
- MHEC1737D
- SKU:
- 6508555
Rating by feature
- Performance
Rating 4.7 out of 5 stars
- Cook Settings
Rating 4.6 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
Customers are saying
Customers love the 1.7 Cu. Ft. Convection Over-the-Range Smart Microwave, especially its air frying and convection capabilities, ease of use, and overall performance. Many appreciate its design and array of features. Some customers have noted concerns regarding the microwave's power, door design, and the absence of a backlit control panel.
This summary was generated by AI based on customer reviews.
Microwave
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its a great microwave, we really are enjoying it.!
I would recommend this to a friendLess than happy with purchase,
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would not buy this oven again. It is difficult to use. Can't read the captions on the front door because it blends in with the black door.. Air fryer only works for already cooked frozen food and not very well. The convection oven doesn't work as well as my toaster oven does. No complaints with microwave.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Brenda. Thanks for sharing your experience with the LG Microwave (MHEC1737F) model. We understand your concern about the air fryer and convection oven features not meeting your expectations. We strive to provide high-quality products that exceed our customers' needs and expectations. In the meantime for additional help, you may visit https://www.youtube.com/watch?v=pTCLNZ9l74E.
If you ever need further troubleshooting tips or assistance, feel free to reach out to us via private message on social media @LGUSSupport. We’re happy to help. ^Juvy
nice
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.nice, love the sensor cooking and the steam cooking
I would recommend this to a friendBig powerful
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Installed almost perfectly. But love the technology. Thank you
I would recommend this to a friendLG microwave
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Microwave was easier to install than I thought it would be.
I would recommend this to a friendDisappointed with this purchase
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I never leave reviews but thought I should for this purchase. This is a really sleek, good looking unit and the microwave seems to work fine. The convection oven and air fryer functions are virtually useless though. Simply doesn’t get hot enough. You would need to air fry items for two to three times as long as would in a counter top air fryer to even begin to get them cooked. Still working with Best Buy Tech support to see if this can be fixed but I am not optimistic. After setting the bake function to 450 degrees the highest temp we were able to reach was 420 degrees and that was after 40 mins.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. We apologize for any inconvenience this caused. ^Venette
Under warranty.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We are having a problem and getting an error code. "Select Food" documentation points to a door sensor.
No, I would not recommend this to a friendshorted, almost burnt down my house.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Product is less than 1 year old, outlet is properly ground. Microwave started shorting, while wife was using. Luckily i in the kitchen and after smelling the burning electronics and smoke was able to un plug. Still have a house.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hello there, BlaineC. Thank you for sharing your experience with us regarding your LG Convection Over-the-Range Microwave. We are very concerned to hear about the incident involving the shorting, smell of burning electronics, and smoke, and we are relieved that you were able to unplug the unit quickly and that your home is safe.
The safety of our customers and their homes is our absolute highest priority. We take incidents involving smoke and shorting extremely seriously and need to investigate this immediately.
https://www.bestbuy.com/product/lg-1-7-cu-ft-convection-over-the-range-microwave-with-sensor-cooking-and-air-fry-printproof-stainless-steel/J7G56535PF
For further assistance, and so we can escalate this critical safety matter to our dedicated team for urgent investigation, please send us a private message on Social Media @LGUSSupport. We appreciate your patience, and we will prioritize assisting you in resolving this extremely serious issue. —Renzo
This is NOT an air Fryer, do not buy!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is NOT an air Fryer, and I question MOST of these reviews! It doesn't brown or crisp foods. It is a convention oven and a microwave, but NOT an air fryer. When I wrote LG about this, they pretty much admitted it doesn't really brown food and that your typical air fryer at home will give you different results. I am SO disappointed I spent over $600 on this! And I question how honest these reviews are and if they are somehow not showing the negative ones, because I am very upset about paying so much for something that does not work as advertised.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hey, Kris! We're disheartened to hear that your new Microwave's Air Frying feature didn't live up to your expectations, but we're here to reassure you that our product development team uses feedback just like yours to see how we can help out more in the kitchen, so thank you! ^Ian
Poor baking cooking
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not good the convention oven. Took longer than any regular oven.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hi, thank your for taking the time to post your review. Your feedback is invaluable to us as we're a constantly innovating company. Please feel free to fill out the following feedback form: https://www.lg.com/us/support/feedback. Should you need support, don't hesitate to reach out to us! We're available via chat in-browser support for your convenience. More over, our phone based support is available Mon. to Sun. 8AM – 9PM EST. Please see more details for these support options here: https://www.lg.com/us/support/contact. We're here to assist you! ^Chris
INEPTITUDE AT BEST BUY!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The microwave was delivered to us by the installation contractor hired by Best Buy. It was the WRONG microwave for the SECOND TIME! They took it back immediately. It took 6 1/2 days for ANYONE TO CONTACT US about the error! When they did it was ABSOLUTELY HIDEOUS how uninformed the employee was regarding what had happened TWICE to us! We ended up canceling the order permanently due to the ineptitude of Best Buy. We lost weeks and weeks WAITING FOR BEST BUY to get it together but they never did! Worst of it is that the company employees are so poorly trained that they have no idea about the products they’re selling! We will never return to purchase a thing at this company again.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Arch. Thank you for sharing your experience with your LG Microwave (MHEC1737F) model. We understand your concern about the incorrect delivery of your unit. We strive to provide excellent service and ensure that our customers have a seamless and hassle-free experience. We recommend contacting Best Buy customer service at 888-237-8289 for immediate assistance. If you need more help, please reach out to us on social media @LGUSSupport. We're here to help explore suitable solutions. ^Juvy
Bad for baking/air frying.
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Air frying/baking is not good in this product. A cheaper countertop air fryer is miles ahead of this thing. The microwave function work well, but you can get a sepearate microwave and air fryer for much less than the cost of this thing amd get a way better experience. Do not recommed.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hello there, Mark. Thank you for sharing your experience with us. We understand that the MHEC1737 Microwave's air frying and baking features did not meet your expectations. Your feedback is important to us, and we'd like to assist you further.
To help improve your experience, we recommend checking that the microwave settings are correct for air frying or baking. Make sure the appliance is set to the proper mode, as this can impact performance. Additionally, please ensure that your microwave is placed in a well-ventilated area to help with optimal cooking performance.
LG Microwave – Why is My Microwave Not Heating? - https://www.lg.com/us/support/help-library/lg-microwave-why-is-my-microwave-not-heating--1428511871544
We understand your situation and would like to explore possible solutions. Please send us a private message on Social Media @LGUSSupport, and our team will be more than happy to assist you further.
We appreciate your patience. —Renzo
will not cook popcorn/heats food unevenly.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.after 2 of the same model, still will not cook popcorn with the simple touch of the factory popcorn setting. first unit geek squad came out and replaced parts, no better, then lg tech came out after 5 bags of un cooked popcorn he said we need a replacement, and that one is no better. ???????????
No, I would not recommend this to a friendBe aware
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Please be aware this micro convection oven does not come with racks. I didn't even think of checking before, only after installing I found out making it half worthless. it just comes with a round rack that turns and does NOT come with a turntable Button on / off making it worthless to put in a 9 x 13 pan. LG as a brand should have known of this.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We really appreciate the details you've shared with us about the areas where we can improve. We work continuously to improve the quality of our products and services that drive customer satisfaction. We value your suggestion and this will be considered for our continuous improvement. ~Tanisha
Junk after 3 weeks!!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We bought the microwave LESS than 1 month ago and the touchpad has stopped working. Cannot use the microwave. We registered a warranty claim with LG 4 days ago....and STILL no call!! Biggest waste of $650 I've ever spent!! DO NOT BUY!!!!
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. We apologize for any inconvenience this caused. ^Venette
Delayed shipment
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Delayed shipment—————————————————————————————————-
No, I would not recommend this to a friendUnsatisfied customer
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Extremely poor customer service. Ordered item on 10/29/2023 and did not receive item until 4/12/2024. Best Buy lied numerous times about delivery dates for item and promised me compensation for the inconvenience but did not deliver on that promise. I'm extremely disappointed considering I spent over $20,000.00 on merchandise and was treated so poorly.
No, I would not recommend this to a friendRepir of LG microwave convection oven
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bestbuy won't provide serice for this product......
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thanks for reaching out about your LG Microwave (MHEC1737F) model. We understand how important it is to get timely support when you need it.
If you're having a bit of trouble getting service through Best Buy, we suggest reaching out directly to LG for some help. While you’re at it, if you’re facing any issues with the microwave, a simple fix is to unplug it for about 60 seconds and then plug it back in — that often helps with minor hiccups. You can also check out product support, manuals, and warranty info right here https://www.lg.com/us/support/product/lg-MHEC1737F.BRSELGA. If you’d like us to assist you more or help set up service, just send us an email at lgdigitalcare@lg.sprinklrsupport.com. We're here for you! ^Juvy
Fan turns on and doesn’t turn off
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The heat sensor broke less than a year after buying it which causes the fan to go on when i cook on the stove. The fan doesn’t turn off and i have to unplug it.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Geri. Thank you for sharing your feedback on the LG Microwave (MHEC1737F) model. We understand your concern about the heat sensor malfunctions and causes the fan to run continuously. We strive to provide high-quality products that exceed our customer's needs and expectations. It sounds like a repair might be in order, and we’re here to help you with that. If you could reach out to our support team, they can assist you with warranty options or troubleshooting. Just drop us a private message on social media @LGUSSupport, and we’ll make sure to get this sorted out for you. We’re always here to lend a hand. ^Juvy
LG Microwave
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Heating in microwave takes longer than usual and find that conventional oven and air fryer do not work like the single seperate ones
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for taking the time to review our product. We’re so sorry that the product did not meet your overall needs. This will be considered for our continuous improvement. Should you need any assistance with your unit, please send us a private message on Facebook or Twitter at @LGUSSupport, or reach us at our customer service line at (800) 243-0000, and we will be happy to accommodate you. ^Jolly