Customer Ratings & Reviews
- Model:
- MVEM1721F
- |
- SKU:
- 6571814
Customer reviews
Rating 4.5 out of 5 stars with 415 reviews
(415 customer reviews)Rating by feature
- Performance4.7
Rating 4.7 out of 5 stars
- Cook Settings4.6
Rating 4.6 out of 5 stars
- Quality4.6
Rating 4.6 out of 5 stars
Customers are saying
Customers are positive about the overall performance, ease of use, design, and quiet operation of the 1.7 Cu. Ft. Over-The-Range Microwave. Many appreciate its sleek looks, perfect size, and easy installation. However, some customers have reported issues with the interior light and find that the control pad is prone to fingerprints.
This summary was generated by AI based on customer reviews.
Rated 5 out of 5 stars
Good Review
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pretty good so far. Seems pretty sturdy and built well.
I would recommend this to a friendRated 5 out of 5 stars
Good value
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Looks good. Works fine. Fit over the range very well.
I would recommend this to a friendRated 5 out of 5 stars
Nice
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Looked good I. Store but still scheduled for delivery
I would recommend this to a friendRated 5 out of 5 stars
Air fryer
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product works as described.definitely worth the buy
I would recommend this to a friendRated 5 out of 5 stars
Great microwave!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cooks in short amount of time and looks great over my range!
I would recommend this to a friendRated 5 out of 5 stars
Recommend
|Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good product………………………………………………!!!!!!!!!!!!!!!!!!!!
I would recommend this to a friendRated 1 out of 5 stars
Later gator
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The product is fine, this is a review of best buy. 14 day return policy? What a joke, that will be the last dollar I spend at best buy. Sayonara.
I would recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Nicholas. Thanks for clearing that up! It seems like your feedback is really about Best Buy’s 14-day return policy rather than the LG Microwave (MVEM1721F) itself.
If you want to make sure your voice is heard, you can easily submit feedback directly through Best Buy’s customer service portal or reach out to their customer service at 888-237-8289. Just a heads up, return policies are set by the retailer, not LG. If you need more help with your unit, feel free to send us an email at lgdigitalcare@lg.sprinklrsupport.com. We're here for you! ^Juvy
Rated 1 out of 5 stars
No good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The internal light stopped working after 6 months, it does not heat very well either, always needs extra time.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Daniel. Thank you for sharing your experience with your LG Microwave (MVEM1721F) model. We understand how important it is for your unit to heat efficiently and for the internal light to function properly.
One helpful step you can try is to test the microwave’s heating performance by placing a cup of water inside and running it for 2 minutes. If the water does not heat adequately, this can indicate an issue with the magnetron or power supply. For more help, visit https://www.lg.com/us/support/help-library/lg-microwave-why-is-my-microwave-not-heating-properly--20153229630502. For the light, the bulb may need replacement, which is serviceable on this model. If you need further assistance, please send us an email at lgdigitalcare@lg.sprinklrsupport.com so we can continue supporting you directly. ^Juvy
Rated 3 out of 5 stars
Home owner
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Material compare to Old GE Microwave i use to have is very cheap
No, I would not recommend this to a friendRated 1 out of 5 stars
Microwave
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The install guy would not install the microwave due to some electrical issue, so not able to use the microwave still until an electrician comes out. Need my money back on the install
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Daniel. Thank you for sharing your experience with the LG Microwave (MVEM1721F) model's installation. We understand how important it is to have your appliance up and running, and we appreciate you taking the time to let us know what happened. In cases where installation is delayed due to site-specific electrical issues, installers may be unable to proceed for safety and compliance reasons. If you haven't already, we recommend contacting Best Buy customer service at 888-237-8289 to resolve the refund request.
For any additional help, feel free to email us at lgdigitalcare@lg.sprinklrsupport.com. We’ll be happy to assist further. ^Juvy
Rated 3 out of 5 stars
Pros and cons
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Has all the basic needs. Installed easily. Needs a backlight on selection panel and a louder chime when item is done.
I would recommend this to a friendRated 1 out of 5 stars
Vent fan runs everytime microwave in use.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Vent fan comes on automatically everytime I use microwave. Old microwave never did this neither does anyone else I know. I spoke to two LG customer support reps on the phone and one LG chat session. None said this was normal. repair ticket was made. Tech came out and said needed new control board and will order. Got call 2 days later from tech. LG says this is normal for this unit. Why didn't any one know? Why isn't this mentioned in owners manual? POOR customer report. POOR advertising. I would have never bought if I knew. Loud fan every time microwave used... NO THANK YOU!!!
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi Mark. Thank you for reaching out with your concerns. We understand that you’re experiencing issues with the vent fan on your LG microwave model MVEM1721F, and it’s not performing as expected based on your prior experiences.
We appreciate you taking the time to share this feedback. To address your concerns effectively, please send us a private message on our social media platform via @LGUSSupport. Our team will look into this issue further and provide you with detailed information and assistance regarding the fan operation. We’re committed to resolving this and ensuring your satisfaction. ^Sam
Rated 1 out of 5 stars
Sorry I purchased it!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The auto reheat & cook buttons are weird to figure out & have too many extra steps. Fan is too loud, print on buttons is too small (who needs so many buttons)
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Verona. Thanks for sharing your thoughts about the LG Microwave (MVEM1721F) model. We appreciate your feedback and understand how important ease of use and comfort are when it comes to kitchen appliances. For the auto reheat and cook functions, we recommend checking out here: https://www.youtube.com/watch?v=rPI7Fy93aII, which includes step-by-step instructions to help simplify the process. As for the fan noise, it's normal for the unit to produce sound during operation, but if it seems unusually loud, make sure the microwave is installed on a stable, level surface and that the vents are clear of any obstructions. For more information, visit https://www.lg.com/us/support/help-library/lg-microwave-troubleshooting-noises--20152329269153. If you'd like us to take a closer look or share more tips, feel free to email us at lgdigitalcare@lg.sprinklrsupport.com. We're happy to help. ^Juvy
Rated 1 out of 5 stars
DO NOT BUY LG
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy this brand (LG) Best Buy does not repair this brand. I have spent all morning trying to get someone to repair because it over heats and shuts down. You have to go to LG who tells you to schedule with Mr Appliance that could not help without a authorization letter from LG, after 3 hours I still have not resolved. Just bought this a few months ago
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there, VickiD. Thank you for sharing your experience with us. We understand that your LG Microwave (MVEM1721F) isn't performing as expected, and we truly appreciate your feedback. We would be more than happy to assist you with this issue.
For the overheating and shutdown problem, we recommend checking the microwave’s ventilation and ensuring it is properly installed with enough space around it for airflow. A blocked vent or inadequate space can sometimes cause overheating.
https://www.bestbuy.com/site/lg-1-7-cu-ft-over-the-range-microwave-with-sensor-cook-and-easyclean-stainless-steel/6571814.p?skuId=6571814
If that’s not the case, please send us a private message on Social Media @LGUSSupport, and we’ll work with you to explore further solutions.
We understand your inquiry, and we’re here to assist you in resolving this as quickly as possible.
—Renzo
Rated 1 out of 5 stars
What a Waste of Money LG and Best Buy
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wouldn't buy this microwave again. I wouldn't buy this from Best Buy. I had it installed by Best Buy and they left without it working. It ended up I should have looked further into my outlet and kept my old microwave. Instead this breaks about a day after the return period is over. Best Buy even with support won't help. LG won't help as they use Unique Service Repair. And they keep rescheduling and say their system is down.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for sharing your experience with the LG Microwave (MVEM1721F) model. We understand your concern about dealing with installation issues and lack of support, especially when your microwave stopped working shortly after the return period. We aim to provide reliable, high-quality products exceeding our customer's needs and expectations. We recommend checking if there are any power issues with the outlet or if there are other troubleshooting steps you can take. Please send us a private message on social media @LGUSSupport. We're here to assist you further and help ensure your situation is addressed as quickly as possible.
We appreciate your feedback and are committed to improving your experience with our products. Thank you for your patience. ^Juvy
Rated 1 out of 5 stars
most horrible buy I ever made
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.purchased LG microwave 7-22-24 plus 5 year extended warranty. it worked less than 30 days. called best buy and they passed the buck to LG. I am still waiting for a service date from LG after 5 days even though I have a reference number
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Marvin. Thank you for reaching out about your LG Microwave (MVEM1721F) model. We understand your concern about dealing with a malfunctioning appliance so soon after purchase, especially with a warranty in place and difficulty getting a service date. We strive to provide top-notch products and excellent services to ensure a smooth and seamless experience. To address the issue: Confirm with LG that your service request is still active and that they have all the necessary information. Sometimes, a follow-up can help expedite the process. If you’re not receiving timely updates, please reach out to us on social media @LGUSSupport with your reference number and details of the issue. We’ll escalate the matter and work to get you a service date as quickly as possible. ^Juvy
Rated 1 out of 5 stars
Terrible.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Garbage. Stopped working after 6 weeks, so cannot return to store. I have liked LG products previously, but will never buy their appliances again.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hello, Brian. Thank you for sharing your experience with us regarding your LG portable air conditioner model MVEM1721F. We understand the frustration of encountering issues with your unit. Your feedback is important, and we're committed to addressing this matter. Please send us a private message on our social media platform via @LGUSSupport, and our team will assist you in exploring available options for resolution or support. We appreciate your understanding and the opportunity to assist you further. ^Sam
Rated 1 out of 5 stars
Crap so far
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cooked frozen rice for 9 minutes and it blew a fuse. I’ve had this for less than 6 months
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Nate. Thank you for bringing this to our attention. We understand how concerning it can be to experience an issue like this with your LG Microwave (MVEM1721F) model, especially within six months of use. Your safety and satisfaction are our top priorities as we strive to provide high-quality products and ensure a smooth and seamless experience. To start, we recommend unplugging the unit and checking the circuit breaker to ensure it's functioning properly. Additionally, try using the microwave with a different outlet to rule out potential electrical issues.
For further assistance, please send us a private message on social media @LGUSSupport. We will be more than happy to explore possible solutions and ensure your microwave operates as expected. ^Juvy
Rated 1 out of 5 stars
Not happy Best Buy
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I ordered this online and did a store pickup and get it home and notice that it's not the 1600 watt you advertised on the specifications.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for sharing your feedback regarding your recent purchase of the LG Microwave (MVEM1721F) model. We understand how disappointing it can be when a product does not meet your expectations, especially regarding advertised specifications. We aim to offer great service and ensure a smooth and seamless experience. Please contact Best Buy customer service at 888-237-8289 to address your concerns, offer assistance, and discuss potential solutions. For more help, please reach out to us on social media @LGUSSupport. ^Juvy
Rated 1 out of 5 stars
Too Dam Big
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was ordering a microwave for my kitchen but this was too dam big wouldn’t even fit the kitchen counter
I would recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Ryan. Thank you for taking the time to share your feedback on the LG Microwave (MVEM1721F) model. We understand how disappointing it must be when a product doesn't meet your expectations, especially when fitting perfectly into your kitchen. We strive to provide accurate product information, including dimensions, to help customers make informed decisions. Please contact Best Buy customer service at 888-237-8289 to address your concerns, offer assistance, and discuss potential solutions. If there's anything else we can assist you with or if you have any further concerns, please reach out to us on social media @LGUSSupport. ^Juvy
















