Customer Ratings & Reviews

I’m extremely happy with this LG 1.7 cu. ft. over-the-range microwave! The stainless-steel design looks modern and clean, and it instantly upgraded the look of my kitchen. It heats food quickly and evenly, and the Sensor Cook feature is a game changer. It automatically adjusts the time so nothing ends up overcooked or undercooked. One of my favorite parts is the EasyClean interior. Spills wipe up easily without scrubbing, which is perfect for busy days. The touch controls are simple and responsive, and the display is bright and easy to read. It’s also surprisingly quiet, even when running on higher settings. The ventilation works great, the lighting underneath is bright, and installation was straightforward. For the price, the quality and performance are outstanding. Highly recommend this microwave if you want something reliable, stylish, and easy to maintain!

My family enjoy the new microwave oven. I've received many compliments. On delivery the workers installed the oven. We loved their work.

It was great to find a microwave big enough to fill the space of our old one. Also, really like that the buttons are on the side instead of along the bottom. Runs smooth and quiet.

easy to operate. modern looking. does what it's suposed too.

It looks great, works well, and the price was great.

This is a nice over-the-range microwave that is easily installed. Nice chime notifications instead of the irritating beeps.

Excellent quality, versatile, works to extract smoke and also heat. I would buy it again without a doubt.

It has sleek lines, and performs as expected. I would recommend this microwave to others

Five star rating so far. Very simple microwave to install and use!

The product works fine. I was distressed by the installation. Installers did not bring a step stool with them. I didn't mind letting them use mine but it is unprofessional to not be prepared for the job. The new microwave installation required new holes to be drilled. The inside of the cabinet was chipped beyond the fender washer. When asked if they had no self-stick covers to hide the chip and holes I was told they did not because Best Buy wouldn't provide any.

I’ve had this microwave six months and the interior light bulb has gone out. This is a known issue for this microwave, and it is apparently the LED board that needs replacing. The microwave needs to be removed from the wall as access to the LED board and light bulb are through the top of the microwave. My builder friend warned me of LG, and I bought it anyway. Bad news. Additionally, it does not seem to be heating as quickly as it was when I first got it; have to add time to it. Of course, I have no way to test this.

We love our Microwave! We got excellent service and will definitely go back to Best Buy for future appliance purchases!!

We will never buy a LG appliance again. Clearly, they don’t stand behind their product or the support they offer their customers through their own standard manufacturer’s warranty. We didn’t purchase any extended protection plans, but we were happy to learn that LG offers a one-year limited warranty from the date of purchase. Per LG, parts and labor are part of that which we were very happy to learn. I made my first phone call to the LG customer support team on 10/6/2024. They scheduled a 3rd party repair company to come out and fix the unit on 10/10/2024. The tech was unable to make the repair but assured us he would let LG know so they could either get a replacement microwave or at least the parts he believed was needed to fix it. No one from LG ever reached back out. We called LG to follow up and was asked to call back Monday 10/21 which I did. They told me another tech would need to come out despite me telling them that the previous tech suggested we needed certain parts or a new unit. Despite that feedback, they said the 3rd party repair company would reach out to schedule with us. That never happened either so I got on the LG website and wrote a letter which resulted in LG assigning a "Presidential Liaison" person who told me they would work this through to resolution. I was asked to provide proof of purchase and serial # of the unit which I did. I was told those things had been added to my file. It's now been a week and despite us reaching back out to this contact, we've not heard back. My family has gone 4 full weeks with no microwave and no solution. This has been a very disappointing experience to say the least. Because of this experience, we decided to buy a new microwave from a different manufacturer and we will not be buying LG products again.

Good product, excellent customer service. We are enjoying our microwave.

Power Level feature did not work on the new item purchase, or worked intermittently.